I would suggest that you guys with crappy dealership experiences document in detail exactly what happened in a letter and send it to MBUSA (or whatever it's called now). I don't know what happens currently, but there was a time that when a letter registering a legitimate complaint was received from an owner, the dealership caught hell. So go ahead. See if you can cause them as much grief as they caused you.

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Ted
1979 240D
165,000 miles