I am not surprised at all. No wonder why MB has been steadily losing Market Share to Lexus. I really hope they lose some more market share in 2001 & 2002 to competition. I have had similar experiences with local MB dealers. I faxed a letter (written in German with some help from friends) to Daimler Benz in Germany. I haven't heard from them yet. I will share when I hear from them.
92 190e 2.6, 98k