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Old 06-06-2001, 03:39 PM
allenjdmb allenjdmb is offline
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Join Date: Apr 1999
Location: macon,ga. usa
Posts: 352
Perhaps you missed the point...

This is 0 for 3 at Benz authorized repair facilities on this problem. The regional rep told my servce manager (and I assume the service directors at the other stores, 100 miles away), to disregard any complaints about the harnesses unless the car was under 100k miles. So the question remains: how come the part is defective at one moment, and MB knows it, and magically is no longer defective but a wear item once it crosses 100k? The particular point is that the service reps are being directed to ignore these problems from New Jersey; these are not local decisions. The local service directors seem to be working harder to please MBNA than the customer. And that stinks.
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