Thank you Spiderman! I knew I could count on you. So, the switches are replaceable. I then have to open up the box to get to them out, right? It seems as though the other switches in the horizontal line (air flow direction ones) have to come out also in order to get the face plate off. How do I get these other ones to come out?? I can't quite get enough of a grip on them to pull the switches out. I'm a little hesitant to use pliers for fear of gouging the buttons. Is there a trick to this, or a special tool that I need?
Your Spider-sense never fails to amaze me.