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  #76  
Old 09-29-2008, 02:54 PM
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I tried to sell a shortblock 603 to them. They asked if I would include the injection pump. I said I was keeping it, and it shouldn't be an issue for them because they seem to put new IPs on the longblocks they sell anyways. The guy just hung up on me. Didn't even say he wasn't interested.
That is the first and last time I'll talk to them.

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  #77  
Old 12-19-2008, 06:22 PM
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Bump for the holidays.

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  #78  
Old 12-19-2008, 07:53 PM
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Well I just dumped them. In the comment section I wrote:
I refused to do business with any company that did not think good customer service and treating their customers with respect and dignity were the most important facets of business in general and on-line business in particular.

I'm just gald I had not done any business with them to start. Thanks for the heads up.
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  #79  
Old 12-23-2008, 01:09 PM
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This is an older thread, but its still an ongoing debate with my credit card company. Adsitco sent them the invoice showing the charge and the correct part number. I provided my credit card company with a picture of the shocks themselves showing a different part number. But for some reason there is still a dispute. Seems like that should be all I need to prove that they sent the wrong crap.

Makes me think twice before I use my credit card for purchases. I have always felt comfortable buying something off the internet and being able to dispute if there were problems. In this case I have proven that they sent the wrong parts but the dispute is still ongoing, so really my purchases are not protected even if someone sends you an item you did not purchase.
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  #80  
Old 12-23-2008, 01:49 PM
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Adsitco beware

How do these guys manage to stay in business? Where are they? California?
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  #81  
Old 12-23-2008, 08:34 PM
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Quote:
Originally Posted by 1981_300sd View Post
I ordered a set of front Bilstein's for my car online.

A week later I called them and they said they never got my order, but I had a confirmation email from them.....

Anyway I re-ordered the shocks, and they came in yesterday.

Took off the old ones and was about to install new ones, opened the package, and they were the wrong shocks for my make (1980 300sd w116).

I called their number, and they were very rude about the whole situation, like its my problem they sent me the wrong shocks. They are like well its a pretty standard shock, should be correct. I told them there is no way this shock will fit on my front end - totally wrong bolt pattern. He confirmed my make and model, and finally said that he may be able to return them but I had to pay all shipping charges.

I told him its not my fault they sent me the wrong shocks, and that they would need to pay shipping, the guy hung up on me.

I called back, talked to a "supervisor" who was also very rude. I told him I was going to let everyone I knew not to order from him again and that I would file a charge back on the shocks with my credit card company - his response was "is there anything else I can help you with" - and that was it.

Please be careful when you order these people. I will never ever order from them again. The shocks were cheap - on sale for 49 bucks each - but not worth dealing with them.

Any suggestions on how I should handle this also? Does a chargeback sound appropriate?
Yes, it does. And if money is tight, go to Autozone and get a set of Gabriel shocks. Their not outstandibly fantastic, but there a good value for the money and they fit right!
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  #82  
Old 06-01-2009, 10:16 PM
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So What happened?

Get all your money back?

Yeah I know it is an old thread, but wondering how you made out, should be over by now!
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  #83  
Old 06-02-2009, 11:40 AM
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This is not far from my own experience with them ordering shocks. They sent the wrong one and then told me I had to pay for shipping to ship them back if I wanted the credit back to my card for the wrong shocks. I called and they sent out another set and said nothing about charing my credit card for the full amount again. I realized in a few days they had charged my card again for the full amount. Everyone I talked to was rude and and they just create more work for themselves and fewer customers. I filed a claim with the BBB.

This was a couple of years ago. I wonder how they are still in business??
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  #84  
Old 06-02-2009, 11:55 AM
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Credit Cards DO NOT protect in case of problem..

Please be aware that most Credit Cards will NOT back you in a dispute with a merchant.

Several consumer reports have shown that Credit Card/banks (the bigger the bank the worse) have backed the buyer less the 50% of the time.

Remember the Bank/Credit card gets a fee from the merchant on each purchase. It is always in the banks/Credit cards interest to back the merchant.

My favorote was a lost luggage (never got luggage ) that I had paid "excess baggage" fees on. When I disputed the "fee" I was turned down -Citibanks told me they do a lot of business with the airlines and genrally follow the airlines policy !
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  #85  
Old 06-02-2009, 12:03 PM
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Quote:
Originally Posted by marybeth View Post
Please be aware that most Credit Cards will NOT back you in a dispute with a merchant.
Depends on the dispute. If you understand the situations where you can prevail, they will back you every time. I'm about 95% with all of the claims that I've made. Recently, I disputed a software purchase that didn't function as advertised and the merchant simply failed to respond to any inquiries. Refunded.

My only failure was my attempt to dispute a vehicle shipping charge with DAS. They damaged the vehicle and wouldn't respond to any inquires on how to make a claim. The credit card company explained that the contract was fulfilled and that any damage claim is after the fact.

With the case of the lost bag, it appears that they didn't fulfill their end of the agreement and would not be entitled to the fee...........however, their contract of carriage surely must state otherwise, and, hence..........you lose.
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  #86  
Old 06-02-2009, 07:29 PM
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Originally Posted by NoCalMer View Post
This was a couple of years ago. I wonder how they are still in business??
I have no idea. There must be an endless supply of fools who don't know better. I wish word would spread on the boycott so they would be permanently shut down & put out of business. I'd rather pay double to a reputable vendor (Fast Lane, Rusty, Randy Steele, etc) than give Adsit one red cent.

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  #87  
Old 03-07-2010, 11:25 PM
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Quote:
Originally Posted by DeliveryValve View Post
Here Here I second that motion!
I third it!
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  #88  
Old 05-19-2010, 09:37 AM
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he he, not that this needs to be said again, but the Adsit guys certainly are extremely rude on the phone. I called a couple years ago about getting myself some rims, the their attitude made me doubt that it was a good idea to purchase them, or it they could not be nice to a potential customer, how do they treat you after they have your money? Obviously not well.

Basically my calling seemed to annoy them, and each question was answered with veiled hostility. It was weird, absolutely no reason for it, and I am one of the easiest guys in the world to please, but they still pissed me off.

Reminds me of a jeweler I one had something engraved at. The short story was that he completely screwed it up at the last second, and I then had no time to fix it since it was a gift. He says to me, and I quote: "Jesus Christ was perfect, and they crucified him" This was to explain why they screwed up I remind you.

How do all these places stay in business? like above, there is always another sucker over the horizon.
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  #89  
Old 05-19-2010, 10:25 AM
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I dealt with them about a year ago on an exchange factory radio for my wife's C280, since Fastlane didn't show one. I found a night and day difference between two people I spoke with, one very helpful and one quite rude. It took 3 times to get a good working unit, another couple of calls to get the right security code (the ones on both last last two radios didn't work) and in the end I had to call twice to get the core charge credited. Not a good experience but I learned to ask for the pleasant person and all in all it worked out ok. The extra $30 in shipping charges (for the defective units) bothered me but not as much as my wife complaining of no tunes in her car during the seemingly endless ordeal lol.
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  #90  
Old 05-12-2011, 10:36 PM
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