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#1
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Think before you order from ********
I know I know...I should have bought from Phil.
I bought brake lines and brake shoes from ******** at unbelievable prices. $14 for pads, $8 each for the lines. Plus shipping....$22! Shipping was high because the parts came from 3 different places. No big deal I thought, the whole thing was still cheap even with the high shipping. The parts came and only the front brake lines fit. Everything else was WRONG. So I call to complain. They explained that I am responsible for sending them back to each of the three places! In the end, I would be spending more to send them back than what I was potentially getting back. I told the woman that I would just keep the parts as a reminder of what NOT to do in the future. Lesson learned. bah!!
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Ben 1987 190d 2.5Turbo |
#2
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I had a problem with a ******** part once. They immediately emailed me a prepaid return shipping tag and refunded the price for the part and the original shipping cost.
Another time, a part was missing from a set. ******** immediately shipped a replacement for the entire set and told me to keep the original set. Last edited by tangofox007; 10-13-2009 at 03:18 PM. |
#3
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I got a windshield seal from them that didn't fit. Had to fight for a week to get a refund. Ended up using the old seal, since it was still good. Windshield was broken, seal was good. Never again.
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79 MB 280 SEL Euro 133k 77 MB 450SL 154k 05 Mustang GT Vert (3) 104k 12 TSX Wagon Tech (66k) (192k) 06 Subaru Outback base (135k) 164k 16 Acura MDX (109k) 111k 18 Silverado 2500 LTZ Midnight (212) 56k 97 Ford Ranger 163k 11 RAV4 154k 01 Escape 173k 04 Honda Pilot 292k 1967 Mustang (Resto Project) 1968 Mustang (Parts Bin) 00 Ford Ranger 124k |
#4
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Phil rocks! I placed an order last week at about 10:30 PM and the first box arrived the next day!
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'83 300D (220000 miles and counting) |
#5
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I bought upper and lower Radiator hoses, Over Flow Tank Hose, Motor & Transmission mounts and a bunch a transmission Filters from Rock. All the ones I have used fit OK.
That was over 1 year ago. Unfortunately management at those places change and you never know how helpful a person on the phone will be. So far I have not had to speak with any of the places where I ordered parts. I have not oreded with them as there shipping is a price killer. If you want to order a lot of 1 item like I did with the Transmission filters that will be shipped from the same place you might get a break on the shipping when the item cost and the shipping are added and devided as cost per item.
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84 300D, 82 Volvo 244Gl Diesel |
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never had a problem with ********. the last item i purchased was a clutch kit for my 190e 2.3-16v getrag transmission. they were $80 cheaper than anyone else in the world. can't beat their prices, and if they make an occasional mistake, apparently they quickly correct it. i wouldn't question their customer service or quality based on one transaction
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i know Jim Smith. i don't actually know him, but I know of him
http://imageshack.com/a/img923/6201/RQ1H6A.jpg |
#7
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Oh, Marty, you are correct in that nobody's perfect. However, I have never had a problem with Phil berating me, or any other problem with Phil for that matter. As a consumer, I have the power to shop where people appreciate the business. Last edited by ImBroke; 10-14-2009 at 08:08 AM. |
#8
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Even Phil has made mistakes on my orders (more than one) so nobody's perfect. Both ******** and Phil handle returns in a similar manner. I've also had good experiences with ******** AZ.
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Marty D. 2013 C300 4Matic 1984 BMW 733i 2013 Lincoln MKz Last edited by nhdoc; 10-14-2009 at 06:35 AM. |
#9
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I like rock auto, spent over $200 on parts that would have been $500.
Now for stuff I don't want to fix again Starters,Alternators,Bake parts,biodiesel rated fuel lines,I use Napa.They are better than OEM.Germany has been doing like all countries outsourcing for cheap labor,and high profitts.
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1999 w140, quit voting to old, and to old to fight, a god damned veteran |
#10
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I have bought from Phil, and I have bought from Rock Auto.
I have been happy with everything from both so far.
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1959 Gravely LI, 1963 Gravely L8, 1973 Gravely C12 1982 380SL 1978 450 SEL 6.9 euro restoration at 63% and climbing 1987 300 D 2005 CDI European Delivery 2006 CDI Handed down to daughter 2007 GL CDI. Wifes |
#11
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I did have ******** send the wrong brake pedal pad (this is for my Ford truck) and it was a bit of a hassle but eventually the refunded my $3. From what I remember, it took a handful of emails over the course of a couple of weeks to get them to respond and refund my money.
Mainly their shipping is just a killer, so ordering a half-dozen odd parts leads to $20 in shipping charges.
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84 300D 255K "Mr B" ("Mr Becker") 79 300D 265K "Mrs B" 85 300TD 175K "Mali" (Sold) 74 Ford F-100 74K "Bonnie" (Sold) 67 Jeepster Commando (Sold) |
#12
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The shipping charges are not kept secret. If the bottom line doesn't suit you, don't hit the "submit" button. It doesn't seem to me that they are marking up the shipping costs. Their shipping charges are much more reasonable than many outfits.
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#13
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I've never bought from them before....almost did once for some random thing, but found a better deal elsewhere.
I generally shop where I get the best price and shipping cost.....
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-diesel is not just a fuel, its a way of life- '15 GLK250 Bluetec 118k - mine - (OC-123,800) '17 Metris(VITO!) - 37k - wifes (OC-41k) '09 Sprinter 3500 Winnebago View - 62k (OC - 67k) '13 ML350 Bluetec - 95k - dad's (OC-98k) '01 SL500 - 103k(km) - dad's (OC-110,000km) '16 E400 4matic Sedan - 148k - Brothers (OC-155k) |
#14
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With that said, I do like how the shipping is updated as you add items to the cart, unlike some sites that won't give you shipping costs until the very end of the ordering process.
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84 300D 255K "Mr B" ("Mr Becker") 79 300D 265K "Mrs B" 85 300TD 175K "Mali" (Sold) 74 Ford F-100 74K "Bonnie" (Sold) 67 Jeepster Commando (Sold) |
#15
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I call in an order earlier enough, and I get it the next day around 10 - 11am. sometimes a second part of the order comes in the afternoon by another carrier. Friday is another matter, then I don`t get the order until monday. Our local NAPA dealer is bull headed and thinks he knows more than I do when it comes to MB parts, and the guys behind the counter are just a bunch of young guys that have no idea. the DUH factor. Buy from Phll, he know`s MB parts well, and I always get what Iam asking for. or he will get back to me when looking for part. Buy from the part supplyers here, it supports the forum. When I place an order, I make sure it is $100 or more for no shipping charge. I find it bad taste to buy from another source and boast about the good deal you got, or the screwin you got, and then complain. Charlie
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there were three HP ratings on the OM616... 1) Not much power 2) Even less power 3) Not nearly enough power!! 240D w/auto Anyone that thinks a 240D is slow drives too fast. 80 240D Naturally Exasperated, 4-Spd 388k DD 150mph spedo 3:58 Diff We are advised to NOT judge ALL Muslims by the actions of a few lunatics, but we are encouraged to judge ALL gun owners by the actions of a few lunatics. Funny how that works |
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