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  #1  
Old 02-13-2014, 08:01 PM
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Warranty from Mercedes

Hello All,
I need a question answered please. I have purchased a R class 320CDI with an extended Warranty. I found out the tail gate did I not work so I took it in to the MB dealer. They will cover the latch provide I pay to get the tail gate rear glass fixed, they tell me it's leaking.
The quote I got was 800$ to re seal the glass and replace the 3rd brake light it's cracked I am told. I have Never used a dealer I have done all my maintenance can sone one tell me if the rear glass should be covered can they refuse to change the latch unless I get the other items done their please advice, is the Warranty a way to get us in to be fleeced.....?????
100000km
Canada
2008.
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  #2  
Old 02-13-2014, 08:04 PM
LandYaghtLover's Avatar
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Go to another dealer. If I took mine and and they found the rear glass leaking, I would demand that is covered under warranty too - clearly a workmanship issue.
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Old 02-13-2014, 08:30 PM
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Read the terms in the warranty. All the fine print. That should add some clarification.
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  #4  
Old 02-13-2014, 08:54 PM
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Quote:
Originally Posted by LandYaghtLover View Post
Go to another dealer. If I took mine and and they found the rear glass leaking, I would demand that is covered under warranty too - clearly a workmanship issue.
This.

With the miles I'm assuming it's some kind of extended warranty correct? Is it a MB warranty or some third party?
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  #5  
Old 02-14-2014, 10:54 AM
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Hello the car has 60000miles the warranty is from MB the car had been maintained by them from day one
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  #6  
Old 02-14-2014, 05:19 PM
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The dealer may consider the rear glass seal as a "normal wear" item. I would also make contact with MBUSA Customer Relations in Montvale, New Jersey.
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