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  #1  
Old 06-23-2014, 10:52 PM
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Look what the detailer did...OOPS!

2008 ML320 CDI, 130k, running like a top. Took her in for a full service detail and this is what happened to the center LCD screen between the speedometer and the tach:



Anyone else have this happen? If so, remedy? Cost?

Thanks in advance...

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  #2  
Old 06-23-2014, 10:57 PM
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Yeesh! Looks like ailiens are taking over the screen...

I hope the remedy is easy...
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  #3  
Old 06-23-2014, 11:12 PM
dkr dkr is offline
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Maybe it got a virus.

Dkr.
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  #4  
Old 06-23-2014, 11:53 PM
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maybe they got something wet they shouldnt have, and it will be OK once it dries out for a while?
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  #5  
Old 06-24-2014, 01:02 AM
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i presume they got the display controller wet. good luck.
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  #6  
Old 06-24-2014, 08:13 AM
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Quote:
Originally Posted by pitansk View Post
2008 ML320 CDI, 130k, running like a top. Took her in for a full service detail and this is what happened to the center LCD screen between the speedometer and the tach:



Anyone else have this happen? If so, remedy? Cost?

Thanks in advance...
If those buttons above the display have anything to do with the display itself, then it is possible that some liquid used by the detail person was sprayed too heavily and it may have caused some kind of short. You could try to use a blow dryer on the low setting to dry out the button area. If your lucky, it may bring your display back to life, if not, I hope the detail shop has insurance. Good luck
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  #7  
Old 06-24-2014, 09:36 AM
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Take it back and have them fix it on their dime. They broke it, they are responsible.
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  #8  
Old 06-24-2014, 01:08 PM
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Quote:
Originally Posted by TheDon View Post
Take it back and have them fix it on their dime. They broke it, they are responsible.
x2. I wouldn't tolerate this.
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  #9  
Old 06-24-2014, 04:01 PM
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Originally Posted by sleepstar View Post
maybe they got something wet they shouldnt have, and it will be OK once it dries out for a while?
Find out if you can charge them $125/hr while waiting for it to fix itself.
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  #10  
Old 06-24-2014, 04:13 PM
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Another reason to never own a computer equipped vehicle
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  #11  
Old 06-24-2014, 06:58 PM
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To instantly blame someone else without any proof speaks ill of the accuser. ( This seems to be typical of some remote diagnostics. ) Just because they were the last to drive the car isn't proof that they did something wrong.

Take a close look ( with a light ) in the crevasses of the display area ( like the area above the speedo / tach. ) if the did spray liquid there, you should see spots. However that isn't enough proof that the display was soaked. Liquid needs to get behind the display / buttons to cause a problem.

Does the area look at all to be cleaned recently? If not it was not hit with liquid.

The only real way to find out if liquid caused this to occur is to have an electronic dash repair facility take it apart and look for evidence of liquid damage, it will be visible. They should be able to scrub the board and make it go again if that is the case.

Set this up all beforehand so the detail shop knows what is going on. Ideally, the car owner and detail shop person will be present when the dash is removed and taken apart. ( This gives a train of evidence that neither party can dispute. Although there is a chance that the detail co could claim that the car owner deliberately sprayed liquid there after the display failed on it's own. )

The resolution is simple, if there was liquid damage the detail shop pays for the repair and car owners time. If there was no evidence of liquid damage, the car owner pays for the detail guys time and electronic shops time. If anyone feels this is unfair, please state _in detail_ what is unfair about it.
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  #12  
Old 06-24-2014, 11:53 PM
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Quote:
Originally Posted by 97 SL320 View Post
To instantly blame someone else without any proof speaks ill of the accuser. ( This seems to be typical of some remote diagnostics. ) Just because they were the last to drive the car isn't proof that they did something wrong.

Take a close look ( with a light ) in the crevasses of the display area ( like the area above the speedo / tach. ) if the did spray liquid there, you should see spots. However that isn't enough proof that the display was soaked. Liquid needs to get behind the display / buttons to cause a problem.

Does the area look at all to be cleaned recently? If not it was not hit with liquid.

The only real way to find out if liquid caused this to occur is to have an electronic dash repair facility take it apart and look for evidence of liquid damage, it will be visible. They should be able to scrub the board and make it go again if that is the case.

Set this up all beforehand so the detail shop knows what is going on. Ideally, the car owner and detail shop person will be present when the dash is removed and taken apart. ( This gives a train of evidence that neither party can dispute. Although there is a chance that the detail co could claim that the car owner deliberately sprayed liquid there after the display failed on it's own. )

The resolution is simple, if there was liquid damage the detail shop pays for the repair and car owners time. If there was no evidence of liquid damage, the car owner pays for the detail guys time and electronic shops time. If anyone feels this is unfair, please state _in detail_ what is unfair about it.
I think you are jumping the gun a bit. It might not be liquid damage. This is not necessarily the definitive cause of the damage. It could have been caused by something else such as too much heat. The car could have been steam cleaned.

I don't know what happened. You don't know what happened. However, from the information given, it seems likely that what ever happened it happened when the car was being cleaned by "professionals".
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  #13  
Old 06-25-2014, 12:53 AM
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Can anyone prove the detailer did anything?

Not anyone here, not the owner, NO ONE. It just happened, $hit happens all the time. It happened when the car was at the detailer does not imply guilt or responsibilities. So bite the bullet and have it fixed at your own expense.
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  #14  
Old 06-25-2014, 07:43 PM
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Quote:
Originally Posted by Stretch View Post
I think you are jumping the gun a bit. It might not be liquid damage. This is not necessarily the definitive cause of the damage. It could have been caused by something else such as too much heat. The car could have been steam cleaned.

I don't know what happened. You don't know what happened. However, from the information given, it seems likely that what ever happened it happened when the car was being cleaned by "professionals".
? ? ? ? I'm hoping you quoted the wrong post as your reply to me makes little sense.

As for car ( dash ) being steam cleaned, the plastic dash would be melted and moisture behind the instrument cluster lenses if this was done.
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  #15  
Old 06-25-2014, 08:01 PM
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I would hope the detailer has liability insurance.

This may be a costly fix. Swing by an MB dealership, and see what their service advisor(s) think it may be.

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