I ship a lot of packages...and about 1 in 200 or so packages gets lost by USPS. They are pretty bad, but much cheaper and more convenient than UPS/Fedex

__________________
RenaissanceMan Labs: where the future is being made today.

Garage:

2017 Chevy Colorado Diesel (nanny state emissions)
2005 Volvo S40 T5 AWD, 77k
1987 Mercedes-Benz 300D turbodiesel, 4 sp auto, 156k - 28.7 mpg
1996 Tracker 4x4, 2 door, 16v, 3 sp auto. 113k - 28.6 mpg

WARNING: this post may contain dangerous free thinking.

Still wondering how USPS found the original package and delivered it and the re-ship on the same exact day??? But in the long run I now have it and am happy.

While it was not the intent of the post, perhaps Pelican received some constructive feedback. It is always better talking to each other.

Well, that's disappointing. I'd hardly make a public fuss when service from an otherwise good provider had a problem especially when one can't be sure who was at fault. If the problem really is with the USPS, how is it the fault of the service provider?

Apparently PP shipped the order a 2nd time to service the customer. Now PP is out the cost of one order of parts , shipping and reputation.

OP should return the parcel to PP.

__________________
RenaissanceMan Labs: where the future is being made today.

Garage:

2017 Chevy Colorado Diesel (nanny state emissions)
2005 Volvo S40 T5 AWD, 77k
1987 Mercedes-Benz 300D turbodiesel, 4 sp auto, 156k - 28.7 mpg
1996 Tracker 4x4, 2 door, 16v, 3 sp auto. 113k - 28.6 mpg

WARNING: this post may contain dangerous free thinking.

Actually OP has already offered to pay Pelican for the additional parts so they do not suffer a loss.

Thursday 4.13.17

O.K. then ~ I was called Monday and told they'd make it right and they did, I'd ordered more parts Monday morning and a lady called me @ 4:55PM to tell me this order was ready for pickup, I asked her when they closed and she said ' 5PM' without a bit of shame......

I was there when they opened the doors Wednesday morning having lost two working days, the always friendly and helpful Tina got both my orders in jig time and offered to do anything necessary to make this right, I tok the parts home and Thursday morning i set to work, the parts were correct and the job is done, as Dmitri said : someone there is paying attention and this is good .

However, saying " in stock" when the truth is, _your_ supplier says the same thing, is dishonest at the very least .

I just retired from 32 years in Auto Parts Supply for the L.A.P.D. and we got screwed many times by Contract Vendors who were supposed to keep our parts in stock but relied on _their_ Suppliers who replied on _their_ suppliers....

This means pissed off Customers waiting while you do a circle jerk to $ave tying up $ in slow moving inventory .

Either STOCK THINGS THERE or stop advertising 'in stock now !' .

I need to order yet more parts and will try to work in the unknown amount of lead time .

__________________
-Nate
1982 240D 408,XXX miles
Ignorance is the mother of suspicion and fear is the father

I did then what I knew how to do ~ now that I know better I do better

Selling things you dont have...sounds like United airlines.

Sadly it's the current default business practice because they don't want to tie up the capital necessary.... .

Then they complain that brick and mortar stores cannot compete with the On Line Vendors who usually have full stock on hand at all times for LESS $

__________________
-Nate
1982 240D 408,XXX miles
Ignorance is the mother of suspicion and fear is the father

I did then what I knew how to do ~ now that I know better I do better

Probably a good percentage is drop ship. Makes a lot of sense if you can hold your suppliers accountable. Great for driving SEO and shopping channel traffic too, but accountability is key...

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TC
Current stable:
- 2004 Mazda RALLYWANKEL
- 2007 Saturn sky redline
- 2004 Explorer...under surgery.

Past: 135i, GTI, 300E, 300SD, 300SD, Stealth

It's fine as long as you don't tell your Customers " IN STOCK " when it _isn't_ .

__________________
-Nate
1982 240D 408,XXX miles
Ignorance is the mother of suspicion and fear is the father

I did then what I knew how to do ~ now that I know better I do better