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  #1  
Old 06-11-2019, 06:30 AM
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Lease End Invoice - Charging Me for Scratch That Wasn't There When I Turned It In.

I turned in my '15 Mercedes C300 to Anaheim MBZ at the end of its lease. They just took the keys and told me that's it. I signed a document verifying the miles on the odometer.

Today, I received an invoice from Mercedes charging me for the mileage overage, end of lease fee, and a $256 charge for a 3 inch scratch on the bumper that wasn't there when I turned in the vehicle.

What can I do to challenge this? I am 100% certain that the scrape was not there when I turned in the car.

Has anyone dealt with Mercedes with this type of issue? What should I expect?tweakbox appvalley https://vlc.onl/

Last edited by TovinoThomas; 06-11-2019 at 04:34 PM.
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  #2  
Old 06-11-2019, 07:26 AM
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Quote:
Originally Posted by TovinoThomas View Post
I turned in my '15 Mercedes C300 to Anaheim MBZ at the end of its lease. They just took the keys and told me that's it. I signed a document verifying the miles on the odometer.

Today, I received an invoice from Mercedes charging me for the mileage overage, end of lease fee, and a $256 charge for a 3 inch scratch on the bumper that wasn't there when I turned in the vehicle.

What can I do to challenge this? I am 100% certain that the scrape was not there when I turned in the car.

Has anyone dealt with Mercedes with this type of issue? What should I expect?

I never leased a car, but this info might help..........





https://www.yourmercedes.com/lease-return
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  #3  
Old 06-11-2019, 07:54 AM
t walgamuth's Avatar
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No reason not to complain. They might work with you.
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Old 06-11-2019, 10:43 AM
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Quote:
Originally Posted by TovinoThomas View Post
I turned in my '15 Mercedes C300 to Anaheim MBZ at the end of its lease. They just took the keys and told me that's it. I signed a document verifying the miles on the odometer.

Today, I received an invoice from Mercedes charging me for the mileage overage, end of lease fee, and a $256 charge for a 3 inch scratch on the bumper that wasn't there when I turned in the vehicle.

What can I do to challenge this? I am 100% certain that the scrape was not there when I turned in the car.

Has anyone dealt with Mercedes with this type of issue? What should I expect?
Don't lease.
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Old 06-11-2019, 01:26 PM
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If you didn't take photos of the car then you're probably stuck with the losses on the scratch.

You should be able to recuperate the mileage and if you go to court there's a possibility that you'll get the cost of the scratch removed.

I'd find a lawyer, ask his advise and possibly pay him to write a letter. Imo, if a lawyer's fee is more than the cost of the mileage it might be more economical to absorb the loss and move on.
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Old 06-11-2019, 01:30 PM
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TT:

Is the lessor (the dealer?) holding a deposit that is greater than the invoice total?
If not, what is their leverage?
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  #7  
Old 06-11-2019, 01:33 PM
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Without photos of the specific area on the car where they say it is scratched, it is your word against theirs. Note: whether lease or rental, it pays to take photos of every square inch of the car when you first pick it up then take photos of every square inch when you return the car to them....
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Old 06-11-2019, 01:39 PM
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Frankly I'm surprised they didn't have some sort of form you had to sign off on when you turned it in. Admittedly the last time I was in a Dealership was in 2010, but when I traded in my Civic, they had me sign off acknowledging and agreeing to any various faults they found (all of which I was aware of). I've also never leased a vehicle and never plan to, it's a good way to simply throw away money. Buy a car and pay it off over the 60 months, then sell it or trade it in and you're money ahead. Or keep driving it and you're money WAY ahead (I'm still driving my 2010 car).
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Old 06-11-2019, 02:11 PM
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Originally Posted by Clemson88 View Post
If you didn't take photos of the car then you're probably stuck with the losses on the scratch.

You should be able to recuperate the mileage and if you go to court there's a possibility that you'll get the cost of the scratch removed.

I'd find a lawyer, ask his advise and possibly pay him to write a letter. Imo, if a lawyer's fee is more than the cost of the mileage it might be more economical to absorb the loss and move on.
A great lawyer will cost AT LEAST $500, that's if it's settled on the first hearing. Not worth it honestly. Plus court fee's.
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Old 06-11-2019, 02:42 PM
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Originally Posted by Father Of Giants View Post
A great lawyer will cost AT LEAST $500, that's if it's settled on the first hearing. Not worth it honestly. Plus court fee's.
I ended up having to get a lawyer, purchased a 2015 Fiat 500 that was misrepresented by the dealership - lawyer took my case on contingency, only cost me $1500 in the end, though I did end up having to do some of the "legwork" for my attorney, which she was very unhappy with (I agreed to a settlement instead of taking the case to court, the other party had heard nothing back from the attorney but she claimed that they "never responded to her"). But that's a story for another time.

I don't think that a letter would cost very much.
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Old 06-11-2019, 04:34 PM
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You may owe the lease fee. Read the contract. If the scratch wasn't there, just call them up and tell them that the scratch wasn't there and you don't want to pay it. Get whatever response in writing and also find out what person has authority to waive the scratch charge then send them a letter.

Settle up when they waive the charge. Not counting the next one, how many cars have I bought, leased from you and not counting the next one, how many people have I referred to You?

No need to threaten or pay until they put a lot more pressure on you. Then, you have to decide what your time is worth and how likely you are to actually be forced to pay. I just won a suit where a broke person owes me money. It's a lot of trouble to force someone to pay.
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Old 06-11-2019, 08:56 PM
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Quote:
Originally Posted by TovinoThomas View Post
I turned in my '15 Mercedes C300 to Anaheim MBZ at the end of its lease. They just took the keys and told me that's it. I signed a document verifying the miles on the odometer.
Given you didn't walk around the car with the person taking it back noting any damage, there is no way to verify it was not scratched.

Did they provide a pic or can they show you the car with the scratch?
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