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#1
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Someone should have called
So I paid for next day shipping, since I'm stranded without a car... and it really looks like I'm not going to get my order next day. Instead it will be Monday.
Why didn't customer service call me to inform me of the issue? I knew I should have bought someplace else, it was a gut feeling.
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08 R320 CDI current Past 95 E420 87 300D Turbo 5spd 90 300TE 83 300SD 85 300TD 92 400E 85 190D |
#2
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Quote:
where did you buy?
__________________
Strelnik Invest in America: Buy a Congressman! 1950 170SD 1951 Citroen 11BN 1953 Citroen 11BNF limo 1953 220a project 1959 180D 1960 190D 1960 Borgward Isabella TS 2dr 1983 240D daily driver 1983 380SL 1990 350SDL daily driver alt 3 x Citroen DS21M, down from 5 3 x Citroen 2CV, down from 6 |
#3
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No other than Pelican Parts
First time I've tried to buy something since the take over. Still no response from them.. It will cost me $100 more to cancel the order and get it locally from napa.
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08 R320 CDI current Past 95 E420 87 300D Turbo 5spd 90 300TE 83 300SD 85 300TD 92 400E 85 190D |
#4
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Ouch
Quote:
What do you need, perhaps I have it on hand. Call me Sunday. .
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ASE Master Mechanic asemastermechanic@juno.com Prototype R&D/testing: Thermal & Aerodynamic System Engineering (TASE) Senior vehicle instrumentation technician. Noise Vibration and Harshness (NVH). Dynamometer. Heat exchanger durability. HV-A/C Climate Control. Vehicle build. Fleet Durability Technical Quality Auditor. Automotive Technical Writer 1985 300SD 1983 300D 1984 190D 2003 Volvo V70 2002 Honda Civic https://www.boldegoist.com/ |
#5
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Hi there. Here's what happened. Since your order contained some comments at the bottom, they got forwarded to one of our salesreps for further review. I can't exactly figure out how the ball got dropped at this moment, but it would appear that the salesrep that this was assigned to didn't realize the order was in his queue for inspection until the next day. This queue system was rolled out last week, and I fear that some of our salesreps are still not entirely familiar with it. I have already sent an email out detailing how we need to have a single person in charge and responsible for making sure these express orders get processed and checked on a daily basis.
I see that you called in to find out what happened with your order, and we did ship it out Saturday deliver, and I also see that you received it today. I hope that helps to restore some faith in our systems - failures like these are typically pretty rare. Thanks for your patience and continued support, Wayne
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your MINI Cooper • 101 Projects for Your Porsche 996 / 997 |
#6
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I'm going to hold off on giving a review of Pelican Parts. So far I can say that it is a world apart from the service I used to get from Phil. The quality of the parts remains in question as well.
submitted an email ticket and didn't hear from anyone for days finally i called and was told that someone would call me 'in 10 minutes' then i received an email response like they weren't going to answer my email unless I called? still have an email pending waiting for a response looking for alternate source for MB Parts. |
#7
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Read my latest post about the parts culture
This never would have happened with Phil behind the desk. Unless I can deal with Roy directly, who seems to share the same philosophy as Phil did, then I have no reason to order from Pelican.
I'll be using Roy's direct number from now on, and not the main line.
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former: 83 300D, 97 C230, 93 400E current: 08 C300 Luxury , 92 500SL |
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