Just had my front strut replaced at 14K. I was lucky that I went to an independent shop for an alignment and the mechanic spotted the leak and showed it to me. Very honest shop, only charged me for checking the alignment, not the full alignment. Took it to the MB dealer for the warranty job, car got back with the steering wheel off center This MB dealer is really poor in service. This must be the third time that I had to bring the car back twice for the same service issue They must be out of their mind expecting me to grade them perfect

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Flash Gordon

2003 E500 BlackOpal/Charcoal

2004 Infiniti G35X

What dealer?

Millenium. I would like to try Ray Catena, but they would not give me a loaner car because I did not buy the car there

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Flash Gordon

2003 E500 BlackOpal/Charcoal

2004 Infiniti G35X

Yes, Millennium has changed alot recently.. and not for the better. They were almost bought out by Ray Catena but the deal fell through. Sorry to hear about your trouble.

I wrote to the general manager of Millenium about their poor service record with me 10 days ago and I have yet to receive a reply. Heck, if I were the general manager, I would have investigated and call the unhappy customer in 3 days! Maybe they have too many complaints! From my experience, poor service usually reflects the attitude of the senior managers. Recently, I read an article about the successful story of Costco. The CEO spends most of his time in the stores because he says that's where the action is and the store employees also know what the senior management demand of them

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Flash Gordon

2003 E500 BlackOpal/Charcoal

2004 Infiniti G35X

The GM there is Carl Cochran.. his partner is Tom Kertez. I know both personally and they are both great guys. I would suggest going there and talking with either the service manager (who seemed nasty in the few encounters I've had with him) or just talk to either managers.

Thanks for the info. My letter was addressed to the General Manager with no name. Maybe he never received it. If I don't hear from him soon, I will send it again.

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Flash Gordon

2003 E500 BlackOpal/Charcoal

2004 Infiniti G35X

Three weeks after my letter to the GM at Millenium complaining about their poor service, I got a reply from the SALES MANAGER The letter only indicated that he was told to handle this matter and he has given my letter to the service manager, and that my service will be different from now on! No apologies, and how is the service going to be different from now on?

Three weeks is a long time to reply to a disgruntled customer to say the least, and letting a sales manager to reply a service issue really tops it all!!! If it were me, I would have called the customer personally and apologize for the poor service. But again, I don't own the dealership and I would not allow the poor service to continue if I did own the dealership Do you think I should go back to them for service in the future?

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Flash Gordon

2003 E500 BlackOpal/Charcoal

2004 Infiniti G35X

In short no. In a free market economy the only vote that counts is your wallet; it should be closed to this establishment. It is the only thing the greedy understand. Most will not actually care ;so if care is the outcome for which you seek no action you take will obtain the result. You may want to move up the chain, but you still are unlikely to get results.
I had a problem with a Chevrolet dealership in Pensacola in the late '80's and talked to the owner. His reply was ... I own every Chevrolet dealership from Foley AL to Destin FL "Who else are you going to buy from?"
I drove to my home state of South Carolina and had work done on the car there. It is 2004 the "Gentleman" is still in business, but he doesn't have one more cent from me and never will.
Rant out Thanks,
Dan