Be warned about a really BAD Goodyear product - PeachParts Mercedes-Benz Forum

strelnik · #1 08-20-2013, 03:57 PM

I bought a Goodyear 24V cordless impact which advertised 200 lbs ft torque. I carefully charged it to the max and took it with me to the junkyard when I got rid of my Chrysler gasser van with many holes in the body and almost 300K on the clock, a lot for a gasser, but well used.

When I attempted to remove the tires and nice custom rims that had come with the van, the Goodyear 24V impact would not even budge them, even though I had torqued them to 75 lbs ft with a torque wrench!

It never got a single bolt off, and the guy with the fork lift couldn't wait, so I left the four rims and tires.

I signed on to PepBoys website where I got the impact and wrote a negative review. No profanity, but they have thus far not published it.

I even wrote them a note about that.

NO ANSWER

Tomorrow I take the impact back which has only been used once. It's only 8 days since purchase.

I want a refund. If not, we reverse the charges with Bank of America, I already got that figured out.

I really did not want to spend big big bucks on a portable, but the MATCO cordless appears to kick all the other wrenches down the block when it comes to power, so I am going with that, despite its price tag.

And I will pay with AMEX because of their return policy. Cheap insurance.

If the PepBoys give me grief, I'm going to start subscribing to Yelp and every other source to let peopl know just exactly how I feel about PepBoys. But I will give them the benefit of the doubt first.

But only once.

If anyone has other suggestions, I'd love to hear them.

strelnik · #2 08-21-2013, 01:28 PM

Quote:

Originally Posted by strelnik

I bought a Goodyear 24V cordless impact which advertised 200 lbs ft torque. I carefully charged it to the max and took it with me to the junkyard when I got rid of my Chrysler gasser van with many holes in the body and almost 300K on the clock, a lot for a gasser, but well used.

When I attempted to remove the tires and nice custom rims that had come with the van, the Goodyear 24V impact would not even budge them, even though I had torqued them to 75 lbs ft with a torque wrench!

It never got a single bolt off, and the guy with the fork lift couldn't wait, so I left the four rims and tires.

I signed on to PepBoys website where I got the impact and wrote a negative review. No profanity, but they have thus far not published it.

I even wrote them a note about that.

NO ANSWER

Tomorrow I take the impact back which has only been used once. It's only 8 days since purchase.

I want a refund. If not, we reverse the charges with Bank of America, I already got that figured out.

I really did not want to spend big big bucks on a portable, but the MATCO cordless appears to kick all the other wrenches down the block when it comes to power, so I am going with that, despite its price tag.

And I will pay with AMEX because of their return policy. Cheap insurance.

If the PepBoys give me grief, I'm going to start subscribing to Yelp and every other source to let peopl know just exactly how I feel about PepBoys. But I will give them the benefit of the doubt first.

But only once.

If anyone has other suggestions, I'd love to hear them.

I just received an e-mail from Pepboys saying my feedback had been rejected. No reason why.

Hogweed · #3 08-22-2013, 09:44 PM

thanks for the warning. that whole exp is not good, but i suspect that it is as much a goodyear product as the green tractors at home depot are really john deere. sad commentary about selling out, if you ask me. those names used to mean something: quality. now it could just be some royal POS from china w/ a pretty sticker on it

Quote:

Originally Posted by strelnik

I just received an e-mail from Pepboys saying my feedback had been rejected. No reason why.

LoosBenz · #4 08-25-2013, 11:04 AM

I've only been to Poop Boys twice. The ONLY way I'd go back is if I was stranded and had no choice. Positively the worst retail experience of any type on both occasions, so it doesn't surprise me that they rejected your feedback. They shut down in the town I used to live in after only a couple of years. That really says something when NAPA, Autozone and Advance are still thriving there.

strelnik · #5 08-27-2013, 09:20 AM

Quote:

Originally Posted by strelnik

I just received an e-mail from Pepboys saying my feedback had been rejected. No reason why.

The left hand of Pep Boys must not know what the right hand is doing.

They just sent me, by another e-mail address, an invitation to writre a review on the thing.

I did FINALLY get it to work after having charged it 72 hours!
At that point it will take 9off lug nuts on a 190d old style (17mm) and my two-wheel car trailer (13/16).

HOWEVER, I want to see if it will take anything off my 3/4 ton van. To be fair, I will charge the battery an entire day and see what happens.