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  #76  
Old 06-24-2003, 07:58 AM
chicago124
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Carmine's Shop

Hi mcb9837,

My car is there right now. Valve job and other items being done or are done.

Traveling right now so I have not been back there.

However, Carmine knows his stuff and I've been well treated. He sent a flat bed out to pick up my car and even that guy was knowledgable what not to do.

Carmine (Sr.) has been around for a long time and so far has treated me fine.

Regards,
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  #77  
Old 06-29-2003, 01:00 AM
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Bad Chicagoland Dealer

Stay away from Naperville IL MB dealer. I have owned a 94 e320 and a 98 e430 for the last 5 years. Every time I've taken it there for warranty or problems I've been lied to, miss informed, and basiclly not treated as an MB owner should. The last time I was there for warranty work they forgot to work on the car. I called the next day and they told me it would be a couple of days. When I asked why an adjustment would take 2 days I was told to adjust the sunroof was very complicated! I asked the rep to have the service manager call me. He never called, I showed up the next morning asked for a status. Of course the mgr was out. I walked out and went directly to the general manager. He was so interested in what I was saying (all the while shuffeling papers on his desk). I got his attention when a customer in the showroom stopped by his door to listen. That was the last time I was there. I once said I would never own another car than a MB, but I will never own another one.
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  #78  
Old 07-05-2003, 11:36 PM
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Randyfaz, I've had some difficulty with MB myself...but service in general is not in great shape these days regardless of the business line. So, I wouldn't swear off filet mignon just because I ate at a bad restaurant. I'd just change restaurants! Same with your MB dealer. There are good ones out there, you just have to find them. And you do still drive one of the best autos in the world.
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  #79  
Old 07-14-2003, 11:06 PM
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Randyfaz,

You might want to give Motorwerks in Barrington a try. Since I work on my own cars I havn't had my car worked on but there parts deptartment is first rate, expecially compared to MB of Naperville who has an attitude.
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1998 Mercedes E320, 200K Miles
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  #80  
Old 09-10-2003, 01:16 AM
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Location: Chicago
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Chicago Area Dealers

I have placed an order for a Mercedes E class. The dealer I am getting it from is a bit far. Since I will need warranty work, I will probably have ot go to a dealer. Any recommendations? I pass by Loeber in Lincolnwood. Any thoughts?
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  #81  
Old 09-10-2003, 12:32 PM
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Any one you talk to will have had a bad experience in one or more of the Chicagoland dealers. I am currently using Knauz (in Lake Bluff), when I need a dealer (otherwise I use an independent as I am out of warranty). They are pleasant (a bit out of the way) and have not tried to rip me off (yet).

Previously I used ******** (Northbrook) and had a terrible experience with them -- so I always steer people away from them.

When I lived in Chicago I used Loeber on Clark street -- that location has been sold to another dealer (I think they call themselves MB of Chicago). I only had small problems with Loeber -- but I never used the Lincolnwood location -- my father-in-law bought an e320 from them in 1996 and had problems with their service -- he switched to ******** (before my problems) and now uses an independent

having said all of that --- the dealer you bought it from will probably treat you the best -- I know that ******** will detail your car, for free, once a year if you buy if from them, and others will only give loaners if you bought the car from them.

Let us know who you choose and how it works out.
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1986 560SL (52.5k miles) sold 11/24/04

1987 560sl (55.6k miles)
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  #82  
Old 09-10-2003, 12:42 PM
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******** on Edens has always had a pretty miserable reputation. I would think you'd want to go with either Knauz or Loeber Lincolnwood (assuming you're north) -- whichever is more convenient.

Ron

Last edited by whunter; 07-27-2006 at 12:08 AM.
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  #83  
Old 09-10-2003, 08:15 PM
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Never tug on Superman's cape. never spit into the wind and never take your MB to a dealer. Ask around and you will find a good independent. Remember one thing, these car don't need a lot of costly maintenace and should work a long time between sevice needs,
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  #84  
Old 09-10-2003, 10:50 PM
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Quote:
Originally posted by Peter Fearing
Never tug on Superman's cape. never spit into the wind and never take your MB to a dealer. Ask around and you will find a good independent. Remember one thing, these car don't need a lot of costly maintenace and should work a long time between sevice needs,
Thanks everyone. But I cannot get warranty work done at an independent. Can I?
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  #85  
Old 09-11-2003, 08:36 AM
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What does "detail your car" mean?
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  #86  
Old 09-11-2003, 09:38 AM
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Pb -- of course take your car to the dealer during the warranty period -- you paid for the warranty as part of the car's price, you might as well use it. During the warranty period on my first MB (years ago) the dealer was great -- if anything was wrong they replaced it, no question. You would be silly to take the car elsewhere and pay for items covered by warranty -- on the other hand, things like non-covered maintenance can be done at an independent (and usually will cost you less).

Kt --- to "detail" a car is to so thoroughly clean the car that it appears to be new (or close to that) -- take a look at the "detailing forum" on this web site.
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1986 560SL (52.5k miles) sold 11/24/04

1987 560sl (55.6k miles)

Last edited by DanielG; 09-11-2003 at 09:54 AM.
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  #87  
Old 09-11-2003, 11:40 AM
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ktlimq -- here is a link that describes detailing:



http://www.pacarsearch.com/Detailing.htm
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1986 560SL (52.5k miles) sold 11/24/04

1987 560sl (55.6k miles)
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  #88  
Old 09-15-2003, 11:27 AM
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Thanks everyone.

Does anyone have experience with Loeber Service? They claim to have built the largest MB Service Center in The Midwest.
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  #89  
Old 09-17-2003, 09:43 PM
mcb9837
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Dealer Alternative

Hi All!

My two sense is to stay away from the dealer when you can. My independent guy does an excellent job on regular maintenance.

A few monthes ago, on my mother in law's 02 ML--he did the service for her and took the car into the dealer to have the warranty done on the check engine light.

He tested the problem out himself--but his computer told him that an oxygen sensor had failed; which he then explained to me that it was under warranty.

The name of the shop is Burdi's Motor Works in Schiller park (o;hare)

The guy to talk to there is Carmine.
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  #90  
Old 09-18-2003, 12:45 AM
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Re: Dealer Alternative

Quote:
Originally posted by mcb9837
Hi All!

My two sense is to stay away from the dealer when you can. My independent guy does an excellent job on regular maintenance.

A few monthes ago, on my mother in law's 02 ML--he did the service for her and took the car into the dealer to have the warranty done on the check engine light.

He tested the problem out himself--but his computer told him that an oxygen sensor had failed; which he then explained to me that it was under warranty.

The name of the shop is Burdi's Motor Works in Schiller park (o;hare)

The guy to talk to there is Carmine.
Thanks. You are suggesting I go Burdi's and if something is to be done under warranty, Carmine would take it to hte dealer to get it done. Am I correct?
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