Which SE MI MB dealer has the best service? - Page 2 - PeachParts Mercedes-Benz Forum

2k2s430 · #16 02-28-2007, 08:20 AM

It seems whenever I would like to attend a meeting something pops up at the last minute and I find myself saying I there was a meeting......damn.

whunter · #17 03-01-2007, 12:02 AM

This is a reminder for the monthly board meeting
6:30 PM March 6 - 2007
New MBCA International Stars Meeting Location

Crash Landing Restaurant
26620 Dequindre Rd
Warren, MI 48091-3938
586-751-4444

http://www.mapquest.com/maps/map.adp?country=US&address=26620%20Dequindre%20Rd&city=Warren&state=MI&zipcode=48091-3938%20&homesubmit.x=32&homesubmit.y=0

The Crash Landing is convently located one block north of I-696 on the east
side of Dequindre (26620 Dequindre).
Two exits east of I-75.

autounion · #18 03-22-2007, 12:47 PM

i can't count on one finger the number of people who had problems with BORO! as for the 16V TB replacement, i can guarantee the IAC hose didn't leave that shop torn...i've watched customers there save thousands of $$$ over dealer improper diagnostics by replacement of simple parts. i've also seen plenty of MB dealer OE replacement parts that were defective or needed mod's to fit right. just watched them yesterday have to modify a fuel dist. that came out of the MB box. is it possible that your youth and inexperience slants your opinion?

autounion · #19 03-22-2007, 02:53 PM

did you get the 16V from a guy named Bob S. ?

w8n4ya · #20 04-17-2008, 09:45 AM

Mercedes of Ann Arbor - Took my car there last December for the 75k service. Service writer was not about customer service at all, I additionally asked him to order a tow cover for my AMG bumper, which he never did. Prepaid for one and made a 2nd request a month later. No call from the Parts Dept. that the part was in. After I called for follow up, they said it's just been sitting there waiting for me to come get it. Got to the dealership and found they ordered the wrong part! The correct AMG part will cost me an additional $148. One week later they called to say the part was painted and finished. Handed it to me in the box - without the mounting grommet. Can't be installed securly without the grommet!
2 months after the 75k service, my battery went low. Called MB Roadside Assistance who brought me a new battery for $200, and showed me that the old batter had not been physically checked (the paper label was still intact and not punctured). Never go to Mercedes of Ann Arbor!

Mercedes of Bloomfield (Novi) - After the awful service I received at the Ann Arbor dealership, I took my car to the Bloomfield location. So far...no complaints.

Autometric Collision (Euro) - The Autometric location @ 580 S. Telegraph in Pontiac specializes in European Cars and is the body shop for Mercedes of Bloomfield. They did very good work as I just got my car back from there. I've used the Centerline location to repair my Corvette front end, and the Southfield location as well. The shops produce very consistent results.

w8n4ya · #21 04-17-2008, 10:11 AM

Mercedes of Ann Arbor - Took my car there last December for the 75k service. Service writer was not about customer service at all, I additionally asked him to order a tow cover for my AMG bumper, which he never did. Prepaid for one and made a 2nd request a month later. No call from the Parts Dept. that the part was in. After I called for follow up, they said it's just been sitting there waiting for me to come get it. Got to the dealership and found they ordered the wrong part! The correct AMG part will cost me an additional $148. One week later they called to say the part was painted and finished. Handed it to me in the box - without the mounting grommet. Can't be installed securly without the grommet!
2 months after the 75k service, my battery went low. Called MB Roadside Assistance who brought me a new battery for $200, and showed me that the old batter had not been physically checked (the paper label was still intact and not punctured). Never go to Mercedes of Ann Arbor!

Mercedes of Bloomfield (Novi) - After the awful service I received at the Ann Arbor dealership, I took my car to the Bloomfield location. So far...no complaints.

Autometric Collision (Euro) - The Autometric location @ 580 S. Telegraph in Pontiac specializes in European Cars and is the body shop for Mercedes of Bloomfield. They did very good work as I just got my car back from there. I've used the Centerline location to repair my Corvette front end, and the Southfield location as well. The shops produce very consistent results.

strelnik · #22 11-04-2020, 10:02 AM

Quote:

Originally Posted by w8n4ya

Mercedes of Ann Arbor - Took my car there last December for the 75k service. Service writer was not about customer service at all, I additionally asked him to order a tow cover for my AMG bumper, which he never did. Prepaid for one and made a 2nd request a month later. No call from the Parts Dept. that the part was in. After I called for follow up, they said it's just been sitting there waiting for me to come get it. Got to the dealership and found they ordered the wrong part! The correct AMG part will cost me an additional $148. One week later they called to say the part was painted and finished. Handed it to me in the box - without the mounting grommet. Can't be installed securly without the grommet!
2 months after the 75k service, my battery went low. Called MB Roadside Assistance who brought me a new battery for $200, and showed me that the old batter had not been physically checked (the paper label was still intact and not punctured). Never go to Mercedes of Ann Arbor!

Mercedes of Bloomfield (Novi) - After the awful service I received at the Ann Arbor dealership, I took my car to the Bloomfield location. So far...no complaints.

Autometric Collision (Euro) - The Autometric location @ 580 S. Telegraph in Pontiac specializes in European Cars and is the body shop for Mercedes of Bloomfield. They did very good work as I just got my car back from there. I've used the Centerline location to repair my Corvette front end, and the Southfield location as well. The shops produce very consistent results.

in 2019- 11 years later-- my experience was 180 degrees. BUT-- all new mechanics there and a very good customer service write-up guy.

However, Demetrius at MB SLC still gives discounts if you are a vet, AARP, Blue Cross, tell funny stories, just give him a reason, he'll find a way.

strelnik · #23 11-04-2020, 10:03 AM

Quote:

Originally Posted by smack

The parts manager at MB of SCS is just great. She has chased down obscure little parts for my 73 450 SL and loves the challenge. I have had nothing but great experiences with them. They did my 1985 Service Advisory repair (can you imagine, a 21 year old service bulleting on a 33 year old car !) a couple of months ago and treated me like I was having $1,000 worth of work even though it was a MB recall.

Yes, she was great. She's running a big Honda dealership in NY state or NJ.

strelnik · #24 11-04-2020, 10:07 AM

Quote:

Originally Posted by rg2098

I've had to fix a lot of problems from Karl Heinz. Right before I bought my 16V, the PO (close friend) had a new throttle body put on by them. It came back with a 2000 RPM idle which was never resolved after 3 trips back to them. I ended up replacing the torn idle air control hose that sits right on top of everything in the engine compartment.

Years ago I took my 450SL to Boros, he did good work. I had a bit of a personal problem with him. He started doing approved work for free, then didn't want to take the car back.

Mr. Heinz is the reason I am reinvigorating this list, because we need people to work on cars.

Right now I am in the middle of selling two houses, buying another one, getting married, and being one of 5 essential persons in a big building. Every day is exhausting although I could take a nap at lunch if I wanted to-- no one around, lol.

But I have two MBs that need work and with so many moving parts I need repair shops that can handle them.

I don't want to go back to Karl Heinz-- too many loose ends. Plus he likes to charge for things when I don't ask for them to be repaired.

strelnik · #25 11-04-2020, 10:08 AM

Quote:

Originally Posted by autounion

i can't count on one finger the number of people who had problems with BORO! as for the 16V TB replacement, i can guarantee the IAC hose didn't leave that shop torn...i've watched customers there save thousands of $$$ over dealer improper diagnostics by replacement of simple parts. i've also seen plenty of MB dealer OE replacement parts that were defective or needed mod's to fit right. just watched them yesterday have to modify a fuel dist. that came out of the MB box. is it possible that your youth and inexperience slants your opinion?

Is Boro still in business? The line is always busy.

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