Price problem with Adsit Company....???

[edboyles]

Adsit placed a large multi page ad in Hemmings in this months (FEB) copy. They advertised their black sunvisors for a 107 at $149 each less a 10% discount or $134.10 each. I tried ordering online, but the piece kept coming up $229 each. I then sent an email indicating that their ad was $149 less 10%. The return email indicated the price was indeed $229 each.

http://www.hemmings.com/images/pdfs/AdsitCo_151286B.pdf

The next day I called their 1-800 number to get the price straightened out. The person on the phone was not aware of the ad and indicated I should fax in a copy of the ad........I did and with it placed my order for a right and left at $134.10 each. I got a phone call because they could not read some numbers on the fax and I asked was the price resolved on the "Hemmings sale price". The lady thought it would be Ok and I made it clear that if the price is not $134.10 each do not move forward with the order and let me know.

Today the visors arrived in beautifull condition but the prices is $165 ea less 10% (????????????) or $29 more than it is supposed to be.

I tried their number (too late after hours) and fired off an email requesting a refund for the difference. This is my first order with them and may turn out to be my last depending on how they handle it.

My question is for everyone, is Adsit Company really this screwed up?? Great prices on sunvisors that turn out not to be so.............

[Strife]

If you are gathering parts for your Mercedes, brace yourself for very unhappy experiences. I would say one in four of all of the things I've ordered for my car have been screwed up in some way, with resolutions ranging from "tough" to eventually complete satisfaction. I am also amassing a garage full of parts that were sent in error that weren't even worth sending back. Recent examples for me:

Ebay - Private parties- A guy puts a new water pump and a VGC vacuum pump for the locks up. I won the water pump at a very good price. He sent me the vacuum pump (how he didn't notice the substantial weight and size difference, I have no idea, and I think he had been in a grand total of 18 transactions in 4 years). Apparently he sent the water pump to Canada. After I waited a month AFTER sending back the pump, he sent me a refund for the water pump with not even a "FU". I should have kept the vacuum pump!

Ebay - Companies - Won two blue star hubs for my wheels at a good price. Was sent from Canada two black ones. The guy told me I could keep them and he would send me blue ones - I feel bad because he's going to lose money on this, given shipping. Well, it wasn't an emergency, I just wanted to have a few spares.

Internet suppliers - I ordered seals for my Euro headlights from a well-known supplier. I got mostly wrong stuff, and to top it off, I was billed for (rather expensive) stuff that wasn't even in the shipment!

A frightening experience some time ago was getting tie rods for my car. I rec'd one for a 380 and one correct one for a 560. The difference is subtle and they were from different manufacturers, so I initially thought that this explained the difference. Not being an expert, I might not have caught this and installed them. This could have led to some "real excitement".


It's been so bad recently that I've been giving serious thought to selling the car and getting a 68 Camaro convertible. I can get virtually every screw, nut, and label for it, competitively and hassle-free.

[edboyles]

Good advice it seems.......

I have been fortunate that I have only needed cosmetic parts so far and have elected tog et what few parts I have needed from the local parts source. They run more than the internet but after a few wrong shipments from them, it is on their nickle not mine.

I have ordered some oil filters and air filter instead of locals after reading the significance of using "cheap filters". I hope that experience is better.

After spending all that money on a Hemmings ad, you would think they would know what is in it. A fexed or emailed copy should clear it up instantly.

Even at $165 (too much) they are pretty cheap for new visors. My visors were OK but at the discount, I thought if not now, never. I assure you if the experiance is bad as the final exchange they only cost themselves in future business and better to learn that now than later.

I have faith they will do the right thing but am disappointed at all of the effort involved, especially the upfront work......

[kip Foss]

When I restored a 1975 300d I registered with my local MB dealer as a restoration co. and got a very good discount on everything. I made up a list of what I needed, got prices from Adsitco, Preformance Products, etc. and then went to MB. The parts man said that the could meet most of the prices and beat some. He did so I bought. You might try and see what kind of discount you get.

[Tom McMenamin]

they are a screwed up lot. I have talked to a number of folks who have problems with them.

I don't order from them anymore!

[RickM]

You can have visors restrored for substancially less.

Also, I was burned by a guy selling an Idle Control Module on EBAY. Plugged it in and the idle was higher than before. Tell the guy and he says "it worked for me" and "Auction states sold As Is...not returns". He knew it was toast beforehand.

My experience has mostly been very satisfactory with parts.

I have probably placed 20 or so orders with anywhere from one to a dozen different parts. I have had some mistakes made, but not too many. The majority of the orders came from Phil right here, and he always makes it right. I also have had excellent satisfaction / customer service with worlduph.com, convertibletopsonline.com, **************.com, ************************, and mabe a few more.

I guess there will always be unscrupulous sellers out there, particularly on ebay where there is no recourse. Maybe I've just been lucky to avoid the bad non-ebay parts sellers.

Rich Mayer
82 500 SL

[edboyles]

Well, I talked to www.Adsit.com today and they indicate that the price is $165 each and not the $149 as clearly and plainly listed in the Hemmings ad. Looks like they do not have to worry about me as a customer anymore. Buyer Beware as your credit card will be charged more than their advertisement. I may lodge a complaint with Hemmings but I doubt it will do any good. Maybe one when they are short of customers they will read posts like this and wonder why.........
Eric

[kknudson]

Do send a note to Hemmings that their advertisers are not Honoring their prices as advertised in Hemmings.

Include my fav line
Make one customer happy, he (she) tells one person.
Piss Off one they tell ten.

Today with the internet, they tell ten THOUSAND.


You can add my name to 2 company's DO NOT BUY list.

Well unless I hear they did you right.

FYI, I went into Petco the other day and bought my wife a Boxer Floor mat for the house. She already had it, boy am I an attentive husband. I took it back and the mgr gave me 2 bucks back, he meant 20, but missed.
I went back the other day and the CS rep gave me the 20 back, on top of the 2 from before. She did acknowledge that she knew she doubled part or the refund.
They did me right.

You should also dispute with the CC company.

[abe g]

Make claim with your credit card company.Enclose copy of ad and refusual e mail (if possible) The credit company will temp credit you back (and hold payment) until issue resolved. You may have a chance with this. I have. good luck, Abe G

[Anthony Cerami]

Abe is correct
File a dispute with your credit card.
They will hold payment.
You need to prove your case.
$149.00?
what color visor ?
copy of the 10 percent discount
If you can prove your point you win.
You must have proof.
Beware of Kand K! They advertise on the internet one price and charge another when you get the bill.
I was able to prove my case.
and got it for the advertised price.
Use your card to protect yourself.
Oh ...... "we forgot to change the price back ".....Yea! Right!

[mespe]

Eventhough I am being stiffed by some swindler in the Netherlands, (delivered Instrument Cluster and he claimed non-receipt [Happened to 4 others he bought from]) and They Charged back my Paypal account.

Seems to me that they are more lenient toward non receipt that not as advertised, but if you have a bonafide adverisement, Go charge back.

Oh BTW, I stand behind my Parts

Marty

http://www.benzbonz.biz Quality Pre-Owned Mercedes Parts

[Strife]

PayPal's guarantee isn't worth much; if someone sends you a brick instead of a car part, as far as they're concerned, the deal's done.

[Mal]

Originally Posted by Strife

If you are gathering parts for your Mercedes, brace yourself for very unhappy experiences. I would say one in four of all of the things I've ordered for my car have been screwed up in some way, with resolutions ranging from "tough" to eventually complete satisfaction. I am also amassing a garage full of parts that were sent in error that weren't even worth sending back. Recent examples for me:

Ebay - Private parties- A guy puts a new water pump and a VGC vacuum pump for the locks up. I won the water pump at a very good price. He sent me the vacuum pump (how he didn't notice the substantial weight and size difference, I have no idea, and I think he had been in a grand total of 18 transactions in 4 years). Apparently he sent the water pump to Canada. After I waited a month AFTER sending back the pump, he sent me a refund for the water pump with not even a "FU". I should have kept the vacuum pump!

Ebay - Companies - Won two blue star hubs for my wheels at a good price. Was sent from Canada two black ones. The guy told me I could keep them and he would send me blue ones - I feel bad because he's going to lose money on this, given shipping. Well, it wasn't an emergency, I just wanted to have a few spares.

Internet suppliers - I ordered seals for my Euro headlights from a well-known supplier. I got mostly wrong stuff, and to top it off, I was billed for (rather expensive) stuff that wasn't even in the shipment!

A frightening experience some time ago was getting tie rods for my car. I rec'd one for a 380 and one correct one for a 560. The difference is subtle and they were from different manufacturers, so I initially thought that this explained the difference. Not being an expert, I might not have caught this and installed them. This could have led to some "real excitement".


It's been so bad recently that I've been giving serious thought to selling the car and getting a 68 Camaro convertible. I can get virtually every screw, nut, and label for it, competitively and hassle-free.

this kind of circus makes me like adsit more. they usually have cheap prices and its not some schmo in his garage selling you stuff he found in the alley.

[alabbasi]

if you paid by credit card , dispute the charge and fax the ad to the cc company.