Caution with germanstar.net
 

This is to inform all of the potential Mercedes part buyers NOT to do business with germanstar.net I've been dealing with this company for the past couple of years. I admit, I've put up with the rudeness of the owner (Ron Parker) due to the prices they offer. This is the straw that broke the camel's back, so to speak. Ron is extremely rude and has absolutely no customer service skills and apparently doesn't care about loosing customers.

To make the long story short. I ordered a cargo handle assembly. Attempted to get refund on the part. Spoke to owner (Ron Parker). Not only did he refuse to give a refund on the part, but he resorted to insulting me by calling me various names. Apparently I'm a "dumb ***** and an idiot" for wanting a refund on a part I didn't need.

I'm going to post the same message on every single site this guy has as "partners", in hopes to spread the word. So, some of you might see this again.

I tried to deal with him a year or so ago; and also found him to be extremely rude with absolutely no concern for good customer relations.

The exact opposite is true for Philip at FastLane. He'll take good care of you.

You have no idea how glad I am to hear that others unfortunatly had the same bad experience with that company. I made the same post on mbnz.org and just about got slammed there. As of today, that post was deleted by the mods. So much for that one sided site.

Wow, I used to get parts from them, but I never had to deal with them over the phone. I will not use them again! I do not tolerate A$$ holes! :mad:

I'm pretty sure the owner of Germanstar.net posts frequently on this forum, although I can't remember his username off-hand.

There is someone with a username of Germanstar that posts here.

Yep http://www.peachparts.com/shopforum/members/germanstar.html ;)

In the service business it is widely stated that there are three considerations for every transaction: PRICE, speed, and quality. It is universally recognized by business experts that it is about impossible to sell all three.

By entering into an internet transaction you have basically shown your priority. When parts are the issue especially a manufacturer only part, quality can not be the issue, there isn't any choice. Response (speed) can be a consideration, but if PRICE is the bottom line the variable will likely be lack of service as the quality element.

There are almost no parts suppliers that would allow one to special order a cargo hatch piece and then accept a change of mind as a suitable reason to accept its return. Only places like Walmart accept such abuse. Read a story the other day about all the generators that Home depot were accepting as returns. You know, the hurricane season is over so why not return that generator, buy it again next year, if one of those things gets close and return it if it isn't needed. Sounds like good business to me. Must be the American way! If you don't need it don't waste someone's time buying it.

I don't go for rude, but its my opinion there are two sides to every story.

To reiterate what Steve wrote...you pays ya money and take a chance.

I have always found that cost cutting, costs.

Customers ask me to find cheaper parts..Answer : It costs to search.
Customers want long service from their parts...Answer: Not with 'cheap'

I buy where I know I get back up and service....and a RAN or RA. (Return auth' #.)

If you buy from AutoZone etc....you get what 'they' can buy the cheapest.

If you buy from a 'discount house' who deals with the general public....do not expect a smile when you ask for a refund...for any reason.

Loyalty to a parts house will get you better service.

My opinion is that customers are their own worst enemy.:rolleyes:
Ask anyone in retail !

The Gucci family slogan states: "Quality is remembered long after the price is forgotten."


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I don't get it...

If you don't need a part, don't buy it.

Seems simple enough.

Germanstar.net
 

I bought brake pads and rotors from them as they are the lowest costs. I found the service to be OK, not that bad... They shipped to me very fast too and didn't really profit on shipping. I found the quality of the brake pads to be alot better than OEM ones. I highly recommend you to buy from them because their prices are very low, but I can't comment on the service as I spoke to them only once.

Tabo

stevebfl,

I understand were you are comming from. I shop via Internet quite alot, so I know customer service lacks sometimes. I'm not looking for a retailer to kiss my ass or to sugar coat the transaction, I'll go to the mall for that. But at the same time I'm not gonna let a retailer treat me like s**t by calling me names. That just simply pisses me off.

sorry had to revive this thread but I've dealt with germanstar for at least 3 yrs now. Its come to the point were I cant take the rudeness and total lack of respect for another human being. RON or whatever his name, is a jack -asss. there, i said it and i feel better.

time for a new supplier

See guys, I told you so. :eek::eek::eek::D