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  #1  
Old 04-16-2004, 09:12 PM
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did you sign warranty waiver at dealer?

A dealer asked me to sign waiver.

Dealer is responsible for related problem after repair.

Effective from October 2003 for MB cars over 100 k miles or over 10 years.
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  #2  
Old 04-17-2004, 12:17 AM
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Can you make this make sense??? There must be more to this.
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  #3  
Old 04-17-2004, 07:34 AM
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Sorry I did not read in detail, but the main idea was that dealer is not responsible for related problem after repair.
And by signing the document, I agree that the dealer is not responsible.
At the top of the document it read that it was effective from that time.

I was not much interested in detail on what they are not responsible, because I just had them change oil and oil filter, lubricate throttle linkage, and lubricate key hole on door and trunk.
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1992 300D 2.5 turbo diesel. 319 k miles.
124.128 chassis, 602.962 engine, 722.418 tranny.

Last edited by ktlimq; 04-17-2004 at 07:39 AM.
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  #4  
Old 04-17-2004, 10:24 AM
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Do you mean that they are having you sign a waiver stating that they will not warrant their work at all? I would not do such a thing.
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  #5  
Old 04-17-2004, 10:45 AM
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They ask everyone to sign it for an old MB.
(I do not think 10 year or 100k miles old.)

I did not go through the document carefully. So I am not sure whether it is "no warranty at all" or some reduced warranty.

The dealer is Clair (Mercedes Benz of Westwood), 425 Providence Highway, Route 1, Westwood, MA. 02090,
(781) 688-1000.

I think every MB dealer should have the same warranty policy for their repair work.

Other MB dealers may be applying same policy without any signature.

I just called the dealer and asked them to fax it to me. The person who received the phone did not know about the 10 year 100,000 mile waiver document. But she said she would look for it.
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1992 300D 2.5 turbo diesel. 319 k miles.
124.128 chassis, 602.962 engine, 722.418 tranny.

Last edited by ktlimq; 04-17-2004 at 10:54 AM.
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  #6  
Old 04-17-2004, 04:05 PM
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So...am I getting this right? If they screw up and leave off the "O"ring that goes in the oil filter housing cap, they are not responsible if your engine fails afterwards. Or do they mean that they are not responsible if the oil cooler hose blows afterwards because they did no work in that area. seems subject to too much interpretation. Scary to have to sign such a document. I would find someone else to service my car. My $.02. This ought to go to your local newspaper for publication.
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  #7  
Old 04-17-2004, 08:02 PM
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After reading all the articles in this forum, I don't blame them.
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  #8  
Old 04-17-2004, 08:07 PM
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Did DaimlerChrysler approve this policy?
Or is this even compatible with state law?


=====

Mercedes-Benz


Date __/__/__


To Whom It May Concern:


Effective October 1st 2003 any vehicles 10 years old or older or 100,000 miles will be

Subject to a Consequential repair clause. Stating that any vehicle that meets this criteria

In for repairs is the sole responsibility of the owner. Any repairs needed due to the initial

repair Attempt of the primary concern will be the financial responsibility of the vehicles

owner or representative.


Thank you
Bob Joyee
Service Manager Mercedes Benz Of Westwood


Customer Acknowledgement


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=====
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did you sign warranty waiver at dealer?-mb_warranty_25.jpg  
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1992 300D 2.5 turbo diesel. 319 k miles.
124.128 chassis, 602.962 engine, 722.418 tranny.

Last edited by ktlimq; 04-17-2004 at 08:36 PM.
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  #9  
Old 04-23-2004, 10:06 PM
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Based on the poor grammar and random capitalization, it looks like the dealer acting on its own volition, rather than an MBUSA policy (it may actually be against MBUSA policy). The dealership probably got burned when a repair cost them much more than the initial estimate due to ancillary damage, and it's essentially wiping its hands of the consequences in the future.

What they're really saying is that they don't want your business - owners of older cars are likely more frugal and more particular, the younger techs haven't been trained on them so they're looking things up, making more mistakes, etc., and there's no warranty coverage. It's just not a profitable business, and they'd rather you went elsewhere. It's another reason to take your older car to an indy who knows it better than a new tech, or to DIY.
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  #10  
Old 05-30-2004, 02:21 PM
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Quote:
Originally posted by ktlimq
Stating that any vehicle that meets this criteria

In for repairs is the sole responsibility of the owner. Any repairs needed due to the initial

repair Attempt of the primary concern..........


Thank you
Bob Joyee
Service Manager Mercedes Benz Of Westwood



This moron calls himself a "service manager"? Hell, he cannot even put a sentence together, much less a vehicle

STAY AWAY!
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  #11  
Old 05-24-2007, 11:16 PM
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Yeah, I've been to Mercedes Benz of Westwood for parts before, and they arn't kind to people with older Mercedes, very rude in fact. Its not only myself saying that. I know a few other people who have gone through the same crap.
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  #12  
Old 11-24-2009, 12:03 AM
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Thanks for the "Steer" Guys!

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  #13  
Old 11-24-2009, 08:26 PM
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I can just see Judge Judy (or equivalent) saying "What does this mean? Maybe it makes sense in German?"

I think what the service manager is trying to say is that if the dealer breaks something while removing it, or sees something else wrong while repairing it, then the customer is liable.

Adjusting the valves and breaks the linkage? You pay.
Changing the oil lines and strips the cooler fitting? You pay.

The dealer is basically saying that they don't want to work on old cars because it's harder and they don't want to exercise due diligence - or that they can't pass the cost of "breakage" onto the Corporation under warranty claims.
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