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Old 08-29-2004, 06:13 PM
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Exclamation local mb dealer has rotten attitude


Just sold my old 107sl and bought a late model Eldorado. This being my first american car and seeing that the local dealer(who has usually provided good service in the past) also sells gm cars I decided to take it there for a service. what a mistake. I made a appointment in advance. When I arrived I asked that when the tires were rotated to torque lug nuts by hand to the specified 100ft/lbs. Was told by the service manager that they allot a certain amount of time for a a service and this request would take too much extra time. Well ok....I guess I was asking for too much. Waited four hrs for them to change oil, rotate/balance tires, change wp belt(gravy 15min job, has spring loaded tensioner), and test drive car . The wait time isn't what is in question, but the ugly, nasty attitude I got after the following scenario has me fuming.
I paid the bill and got in my car to leave. At the end of the driveway there was a disabled vehicle belonging to the customer that had just paid their bill before me leaving. This customer told me that the lug nuts were gone and that the wheel had simply fallen off before reaching the end of driveway(also has a work order showing that particular wheel had been r&r'd. Customer was scared to death and so was I, seeing that they had just rotated my own tires. I drove back to service desk and demanded wheels be retightened, and was told to wait. Fine. After waiting 25min or so was told I would have to wait until tech was done with car he was currently working on. Long story short they acted like I had no right to demand retightening of wheels. I will never go there again. Someone could have been hurt and they come off with a rotten attitude. I guess this is what happens when you sell 2 or three other brands that are not in the same class as mb. What do you all think???
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Old 08-29-2004, 07:50 PM
LK1 LK1 is offline
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Join Date: Mar 2004
Location: BOSTON
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I think a call to the owner of the dealership is in order. If you don't get a sincere apology a follow up letter to GM cc'd to the dealership principal explaining you're a former MB owner trying out Cadillac will hopefully get the right people off their asses.
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Old 08-29-2004, 10:24 PM
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Join Date: Aug 2003
Posts: 1,108
Get used to it, you bought a GM product, you get GM service.
I dunno how many times my mom has had to take her Camaros in for the same things, then one time after getting the car back the diff. leaked, dealer response-thats normal......
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Old 08-29-2004, 11:20 PM
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Thanks for the feedback. Actually I may be spoiled by the stories dad told me about being driven home from closest dealer(90 miles one way): service writers that followed through, prompt respectfull employees, etc... back in the '70s when he took his'61 190SL in for routine service. Yes, a letter to the owner of the dealership is in order. However it may fall on deaf ears. Just ran into fellow customer of same dealership who saw me there that day. this lady is not very happy. Had a flat tire and called roadside assist. Was told to goto stealership, and was charged for repair. Thats a great way to treat a customer who has bought several new mb from same dealership. The best place to hit these people is with your wallet. Still very frustrating.

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