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  #1  
Old 11-01-2006, 01:02 PM
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Invoicing program.....

I use quickbooks to creat the invoices for my company.

They have a really cool feature which let's me email invoices to my clients which saves time and money.

The problem occurs when my clients do not receive it.

I have no way of knowing until 30 days later when I don't get a check and they tell me it was not received.

It's not BS as I have sent and invoice to the same customer repeatedly and she has not received it.

But she receives my regular emails.

Any suggestions on what might be causing this? Or perhaps another program I coudl use that requires a return receipt?

IF this keeps up, I'll just use regular mail.

*****! :fork_off:

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  #2  
Old 11-01-2006, 01:09 PM
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Only a guess but it could be spam blockers on the customers end
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  #3  
Old 11-01-2006, 01:11 PM
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You should use regular mail. Add a note to the email invoices to indicate that a hard copy is also being sent via postal service.
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  #4  
Old 11-01-2006, 01:15 PM
MedMech
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Print to FAX, and send it.
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  #5  
Old 11-01-2006, 02:25 PM
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Good suggestions both of youse.

I was thinking about sending a copy via mail with the "duplicate" stamped on it to be sure.

I was just talking to that particular customer again who told me she hasn't received any invoices by email, only regualr email so I faxed it.

This really focks up my cash flow as there are about 20 customers that have experienced this.

I'll try the fax thingy too! Triple redundancy......now that's redundant.

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  #6  
Old 11-01-2006, 02:36 PM
MedMech
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Quote:
Originally Posted by Plantman View Post
Good suggestions both of youse.

I was thinking about sending a copy via mail with the "duplicate" stamped on it to be sure.

I was just talking to that particular customer again who told me she hasn't received any invoices by email, only regualr email so I faxed it.

This really focks up my cash flow as there are about 20 customers that have experienced this.

I'll try the fax thingy too! Triple redundancy......now that's redundant.

When I invoiced I always backed up the email invoices with a fax and rarely mailed invoices.
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  #7  
Old 11-01-2006, 05:13 PM
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Quote:
Originally Posted by MedMech View Post
When I invoiced I always backed up the email invoices with a fax and rarely mailed invoices.

BTW, I am reading that book u suggested on the forum, "Roberts Ridge" and it is a really good read.

If you're not into the technical military speak, it can get a little confusing till u get the hang of it. Almost done.

What's odd is that you would think that a military member would opt to save any military member in danger, yet one of the Navy Seals chose to go help fellow seals who were in a lot less danger than the Rangers.

I guess you're closer to your unit than to strangers and that's where your loyalty lies.
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  #8  
Old 11-01-2006, 07:24 PM
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What kind of file does your program generate? a pdf ?

Maybe try converting the file (invoice) to a different format, and then try to resend - see if that makes a difference.
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  #9  
Old 11-02-2006, 07:34 AM
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We use quickbooks also, but always mail out hard copies.
It's too easy these days for people to either disregard email, or an anti-spam feature kicks it out before they even see it.
Even a faxed invoice works. There's something about a piece of real paper that is 'in your face'.
Even though technically they could claim they didn't get it, since the post office does lose things from time to time, it seems to not be the case.
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  #10  
Old 11-02-2006, 03:14 PM
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I've been working for myself for about 7 years now. While it's nice to email an invoice to a client, nothing beats the reliability and appearance of a paper invoice. It makes you look that much more professional than those who rely on emailing a document or sending a hand written invoice.

The invoice program I've been using is Proventure Invoice.

http://www.pricegrabber.com/search_getprod.php/masterid=30668/

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