Intolerance
 

http://timesofindia.indiatimes.com/Christian_activists_disrupt_Hindu_prayer_in_US_Senate/articleshow/2199387.cms

Wonder why they feel so threatned when they know that there is no conversion or coercion or enticement of any sorts involved.

Fortunately we have freedom of speech here....

Unfortunately we have freedom of speech here.

The truth of the second sentence does not come close to making the first less important.

Tom W

Maybe they don't feel as much threatened but just got off the phone with an AT&T or Dell tech support person?

LOL

Tom W

I can't stand intolerance.

*** You're not on MY wavelength, so you're wrong... ***
 

What's even more important and relevant...we also have the freedom to walk away from any speech we hear and don't care to listen to anymore. (The problem? Some folks think the rest of us are too stupid to make that decision, so they want to regulate, and curtail, the first point that was made above. Scary, isn't it?)

That's intolerable...:smash:

Well, you see, Jesus was American and any other religious thoughts (or people) are just plain scary! Peace to you, Gurkha. We can only hope for enlightenment.

And that's about as off-topic as any automotive forum can get, no?

Yeah? Well, I've had just about enough of you and your crazy ideas, fella.

At US$350 a month, do you really expect them to be in the upper echelons of service industry:D

I expect them to speak the freaking language!
That amount is a lottery win for them.

Alex

Trust me when I say, its not a lottery win for them, its chump change they use to get booze and stuff for themselves, about the language, its relative, most outside US don't understand Americans either when they speak their version of English and how many in US do speak the language? I can't make anyone out from ghettos or boondocks, for that matter anywhere from hick towns, point is, greedy corporates let the standard of call centers down day by day to lower it to this level, its atrocious, now they don't even screen for legibility etc. anyone is fair game. By the way, most who are in call centers here are on the lowest rung of graduates getting out of schools, most don't have the faintest chance of getting into college here and therefore get these jobs to sustain their lifestyle.

That is about what I was thinking, but in I was thinking with less detail.

Thanks, Gurhka.

Tom W

I actually foresaw this call center shift to overseas happening way back in the early 90s, most companies were busy downsizing, who were their first victims, it was the hapless tech support department, I would remember the haranguing days when I would place a costly paid call to an out of state number only to be painstakingly made to wait with the dumb recording while my call meter ticked away to the joy of the phone company, only consolation was a real tech guy would pick up the phone and you had moderately good chance of solving your problem. Now its an idiot back bencher high school graduate who barely passed his boards and needs to support his or her expensive habits, he just walks to the nearest call center, fills in a form, displays barely rudimentary command of the English language, is given a crash course in running the PC and phone, then give a proforma of what and how to deal with the public, in a day, a call center idiot can be handling anything from a steam iron to an automobile, all by just reading whats on the PC screen, regardless of expertise etc. The world today is run by corporate greed, sell junk and run, make the customer frustrated by horrid customer service, the customer gets desperate and buys another product and the cycle gets repeated.

I tend to agree with this for most instances.

However, I'll relate a story about an HP "all in one" where I was on the phone with a very knowledgeable tech for nearly 2 1/2 hours to properly troubleshoot the issues with the valiant attempt to get one machine to perform four functions. When the "all in one" was originally marketed, it had many software flaws that caused improper interfacing with the computer and none of the functions would work

HP methodically eliminated the issues and edited the registry to finally fix it. Extremely knowledgeable, very thorough, and had unlimited patience.

Naturally, the time spent by this individual probably was 1/2 the cost of the machine..........all the more impressive.

It's not possible to provide a skilled technician to troubleshoot a $100. or $200. machine on the telephone. Sorry, the economics don't allow it.

There are third party support groups that charge about $100. per year for decent support. It's unlikely that most folks will pay that fee. I have no experience in the quality of such support, but, I'd imagine that it must be better than the support provided by the manufacturers.