PeachParts Mercedes-Benz Forum - Craftsman Lifetime Tool Warranty Invalid

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No one owes you squat except "courtesy"

Treat me ina courtious and professional manner and I will do the same.

treat me like my money and loyalty do not mean anything and deny to apply the policy of your firm to a customer, I have the rifght to *****.

As to my "whining" Sears ceased treating customers like "valued assets" a long time ago. What they are doing is driving people who do not know better into debt that will take years to get out from under.

This is the same mentality that has caused many people to lose their life savings, being given "EZ Credit" and "Starter" loans that are nothing more than a way to lione the pockets of the Brokers and Credit firms.

Chip on my shoulder? Nope! I don;t need to shop there, Mom shopped there because it was close to home, I just hate seeing ANYONE get ripped off by a good firm that went bad.

Lowes doesn't do this
HP does not do this

Home Despot does
Dell does
Oreck does

Quote:

Originally Posted by MTUpower (Post 1823339)

Wow- I agree with MIL, but the rest is chip in the shoulder whining. Geez what else does the world owe you?

I still like to walk through sears and look at all of the tools once in a while. I own tons of Craftsman tools as well as others. BUT, the day I picked-up a C-clamp that had the craftsman name on it as well as the word "China", I knew the writing was on the wall. One day I will take a tool for exchange and they will offer me a tool with that other "c" word on it and it will seal the deal.

Quote:

Originally Posted by TwitchKitty (Post 1824011)

Really? I have not seen the dreaded "C" word on any of my Craftsman tools and I just bought some over the Summer.

I cannot believe that they are not honoring the warranty. I once brough in a Craftsman 3/8 drive that I had been trying to remove exhaust manifolds on my GTO with. Needless to say, when you stick a four foot length of pipe on it and have two guys go "one, two, three..." you will break the ratchet. This one also had the sides beaten from using a hammer to "persuade " other stubborn bolts over the years.
I took it to Sears and they said that they could not replace this drive. Instead they had a new improved model that they gave me in exchange.

For them to not do this makes my sad. I guess I will have to start hitting the Snap-on truck when I see it at my indy...

Take it too the top of the Sears Tower I tell ya. Your local Sears is not properly representing themselves. My dad has returned Craftsman tools without so much as a harumph from the clerk. Take photos and send-em-to Sears in Chicago.

Quote:

Originally Posted by MTUpower (Post 1823317)

Rust is not a defect... if the tool works as designed. Does it still fit on a rachet and turn a bolt? Then it's not "broken". If it's cracked, then it's broken. If the corners are rounded, then it will not function as designed. You sound like a whiner/complainer to me.

Kind of got to agree with you there.

All the tools we kept on the boats always rotted away, so we just bought cheap stuff.

Be it Craftsman, Snap On, or anything else, on the water they all rust like crazy.

I think Sears is a goner anyway. It's been replaced by niche stores that do it better and cheaper. It's like The Bay in Canada...the Bay only survives due to its wedding registry sales...:rolleyes:

No surprise that they are skimping on warranties.

The only wrenches or tools I've owned that have rusted . . . were the ones in the Mercedes tool roll. :D

Quote:

Originally Posted by 123c (Post 1823344)

Please come to Lowe's and buy your tools :D, alot of the stuff we sell is the same of better than Sears at a lower price. Some of the newer Kobalt stuff I am a little scared of, but it should be fine. I had a gift card to Sears, so I bought some tools from there, and were a lot less, but I needed the tools and needed to use the gift card on something. A lot of tools can also be special ordered, so if it is not on the shelf, we can might be able to get it for you. Home Depots tools are even better than Sears junk, I actually wish that Lowe's would carry some of the stuff that Home Depot has...

I worked at lowes using those "ToolForce" and "Kobalt" tools (I was an assembler....I broke drill bits and drills and ratchets all the time! And it wasn't even that tough of stuff I was working on...junky tools.) Cordless drills are pieces of junk too....all made in china. A good corded drill can kill a cordless.

I have almost all craftsman tools for the most part. I was be-gifted a set of "around the house" tools from lowes at christmas....they are "ok" but would probably fall apart in heavy use. They're all made in China of course....the part I hate most.

Menards sells "ToolShop" brand tools, they seem to hold up pretty good, also made in china, so I've bought VERY few tools from them. I always try to buy the USA stuff, even if it costs 3x more. Chinese hammer: $6 USA Hammer: $23....I bought the USA hammer.

Autozone sells "Great Neck" tools which are made in Taiwan....they're of pretty good quality...(close to or the same as Craftsman)....I have some sockets I use a lot from them, drain plug allen sockets...and some other stuff, and they've held up to a lot of work/abuse.... Their price is in-between china junk and the usa stuff.

I usually just stick to the craftsman or great neck stuff, and try to avoid asian products as much as possible (in all categories of what I buy)

A rusty tool means the owner isn't properly caring for his tool.
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I'll leave it at that.

B

Quote:

Originally Posted by Lexxani (Post 1823258)

rednecks at their finest. . .I wonder what in the heck that guy was trying to loosen. . . .

LOL no kidding, he shoulda put some WD40 on it first.

Quote:

Originally Posted by davestlouis (Post 1823666)

II also don't worry too much about tool warranties...my tools don't rust, the finish doesn't peel and I figure if I kill a particular tool, unless it's a glaring manufacturing defect, it's my own damn fault and I'll just act like a big boy and buy a replacement.

Exactly. The only time I've ever had decent tools rust is when I left the tool box in an uncovered boat. The box filled with water and they sat in there for several months. A little wd40 and some elbow grease made them usable again, albeit cosmetically challenged. I'd be ashamed of myself for putting the blame on the tools or retailer.

Pigs get fed. Hogs get slaughtered.

Quote:

Originally Posted by Hatterasguy (Post 1824208)

All the tools we kept on the boats always rotted away, so we just bought cheap stuff.

Be it Craftsman, Snap On, or anything else, on the water they all rust like crazy.

Years ago, I gave titanium crow bars to 2 boating friends for Christmas. As light as aluminum and never rust.

Quote:

Originally Posted by TWeatherford (Post 1823083)

I managed to break one of my 15 mm sockets and was in line to get a replacement. The guy in front of me had a 2 foot pipe wrench bent in a U. He put it on the counter, the guy said, "Ok, buddy, I'll give you another, but you and I both know you didn't bend that. How'd ya do it?" The guy responded that he'd put a 10 foot cheater bar on it and pushed it with a bulldozer. He walked out with a new pipe wrench, as I did a new socket.

:eek::eek::eek:
:D:D:D

ROFLMAO! I can't believe that he owned up to that, or that the Sears location gave him another one. Wow.