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  #1  
Old 07-24-2008, 12:22 PM
TheDon's Avatar
Ghost of Diesels Past
 
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not happy with new laptop

ohhh am I mad...

I had an issue this morning where Vista would not work at all. Nothing would load and it kept hanging. So I try and use dells online tech support chat. I enter in my service tag number and it says I do not have a warranty, however, my invoice(both of them, the one that came on the box and the one they mailed me) both say 1 year limited , 24x7 technical support, mail in service and some other stuff.

I've been either on hold or call dropped by dell's bangledash call center

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  #2  
Old 07-24-2008, 12:24 PM
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Thanks for the warning, Joe. I'll be sure to avoid Dell. I've heard that their quality isn't what it used to be. Sounds like that may be the case. I'm sorry you're having trouble.
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  #3  
Old 07-24-2008, 12:25 PM
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I just got the thing 5 days ago and its already posing issues
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  #4  
Old 07-24-2008, 12:37 PM
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Dell Hell. Swap it for a MAC....
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  #5  
Old 07-24-2008, 12:48 PM
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Blah, first thing I do with any computer I get is wipe it out and put the OS and software I want on it...
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  #6  
Old 07-24-2008, 12:56 PM
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in our office we spec them with XP Pro. Any that come with Vista get wiped and rebuilt pronto. We are hoping to bypass Vista completely and go directly to the next (hopefully bettre) OS. Heck, we probably still have 100 computers running Win2k. We are trying to get all of them upgraded. Oh and our MACs give us no end of trouble. We bought 5 IMACs in one month and 4 had to go back to Apple for parts/rebuild. One went several times.
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  #7  
Old 07-24-2008, 01:01 PM
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I'm waiting for the next windows OS... supposedly Vista was just a place holder.
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  #8  
Old 07-24-2008, 01:45 PM
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Quote:
Originally Posted by BobK View Post
in our office we spec them with XP Pro. Any that come with Vista get wiped and rebuilt pronto. We are hoping to bypass Vista completely and go directly to the next (hopefully bettre) OS. Heck, we probably still have 100 computers running Win2k. We are trying to get all of them upgraded.
Ditto on all of our PC's and laptops (although not in the hundreds). They keep plugging away.

Sorry to hear your having issues, Joe. Kind of surprised to hear you didn't go the Mac route.
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  #9  
Old 07-24-2008, 01:45 PM
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Assume you kept the call report number. Call Dell back, refer to this number and it will bring up your problem. Ask them to elevate this to a higher level for resolution. I have had the same problem but finally got it resolved. Seems like there were two numbers on the back of my laptop - one was maybe a service tag number and do not remember what the other number was. Anyway they never were able to find me with the service tag number. After giving them more information, they finally found that I was covered and gave me the help I needed.

Good luck.
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  #10  
Old 07-24-2008, 02:11 PM
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well, the did fix the issue.. I don't know why they screwed up.

I wanted a mac but I didn't have the money for it due to my bush bucks never coming or me never getting them. I need to get to the IRS office and kick some ass.. but I've been very busy
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  #11  
Old 07-24-2008, 02:12 PM
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I think I read somewhere the other day that Microsoft will no longer allow manufacturers to sell computers with the XP/XP Pro OS on them.
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Max 1984 300TD 285,000 miles - Sold
The Dee8gonator 1987 560SEC 196,000 miles - Sold
Orgasmatron - 2006 CLS500 90,000 miles
2002 C320 Wagon 122,000 miles
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  #12  
Old 07-24-2008, 11:39 PM
1990 500SL
 
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Quote:
I think I read somewhere the other day that Microsoft will no longer allow manufacturers to sell computers with the XP/XP Pro OS on them.
I believe that is true, technically. But if you purchase Windows Vista Business, you can downgrade to XP Pro.

But you have to do the downgrade.
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  #13  
Old 07-24-2008, 11:44 PM
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Interesting. I'm still running Win98 on a computer some friends helped me build in 2000. I've been thinking about getting something newer.
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  #14  
Old 07-25-2008, 03:21 AM
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You can't really blame Dell. They basically only supply the hardware, so tech support really won't get you anywhere. It's Microsoft's fault that Windows sucks. Vista is the worst version yet. Dell is great because if you don't like Vista, they are (to my knowledge) the only major computer vendor who actually supplies XP drivers for their new computers. Might be time to consider switching to GNU/Linux.
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  #15  
Old 07-26-2008, 01:48 PM
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Ship it back-21 day return policy

Quote:
Originally Posted by TheDon View Post
ohhh am I mad...

I had an issue this morning where Vista would not work at all. Nothing would load and it kept hanging. So I try and use dells online tech support chat. I enter in my service tag number and it says I do not have a warranty, however, my invoice(both of them, the one that came on the box and the one they mailed me) both say 1 year limited , 24x7 technical support, mail in service and some other stuff.

I've been either on hold or call dropped by dell's bangledash call center

Send it back. Dell has a 21 day return policy. Dump it and get a Lenovo or HP. Better support and better machine.

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