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#1
07-24-2008, 12:22 PM
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not happy with new laptop
ohhh am I mad...
I had an issue this morning where Vista would not work at all. Nothing would load and it kept hanging. So I try and use dells online tech support chat. I enter in my service tag number and it says I do not have a warranty, however, my invoice(both of them, the one that came on the box and the one they mailed me) both say 1 year limited , 24x7 technical support, mail in service and some other stuff. I've been either on hold or call dropped by dell's bangledash call center 
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#2
07-24-2008, 12:24 PM
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Thanks for the warning, Joe. I'll be sure to avoid Dell. I've heard that their quality isn't what it used to be. Sounds like that may be the case. I'm sorry you're having trouble.
__________________
" We have nothing to fear but the main stream media itself . . . ."- Adapted from Franklin D Roosevelt for the 21st century  OBK #55 1998 Lincoln Continental - Sold Max 1984 300TD 285,000 miles - Sold The Dee8gonator 1987 560SEC 196,000 miles - Sold Orgasmatron - 2006 CLS500 90,000 miles 2002 C320 Wagon 122,000 miles 2016 AMG GTS 12,000 miles
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#3
07-24-2008, 12:25 PM
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I just got the thing 5 days ago and its already posing issues
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#4
07-24-2008, 12:37 PM
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Dell Hell. Swap it for a MAC....
__________________
"It's normal for these things to empty your wallet and break your heart in the process." 2012 SLK 350 1987 420 SEL
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#5
07-24-2008, 12:48 PM
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Blah, first thing I do with any computer I get is wipe it out and put the OS and software I want on it...
__________________
Ich liebe meine Autos! 1991 Mercedes-Benz 560SEL | Megasquirt MS3-Pro | 722.6 transmission w/ AMG paddles | Feind Motorsports Sway Bar | Stinger VIP Radar | AntiLaser Priority | PLX Wideband O2 | 150A Alternator | Cat Delete 1981 Mercedes-Benz 300SD | Blown engine, rebuilding someday... 1981 Mercedes-Benz 300SD | Rear ended, retired in garage. 2009 Yamaha AR230HO | Das Boot Excessive speeding? It ain't excessive till I redline!
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#6
07-24-2008, 12:56 PM
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in our office we spec them with XP Pro. Any that come with Vista get wiped and rebuilt pronto. We are hoping to bypass Vista completely and go directly to the next (hopefully bettre) OS. Heck, we probably still have 100 computers running Win2k. We are trying to get all of them upgraded. Oh and our MACs give us no end of trouble. We bought 5 IMACs in one month and 4 had to go back to Apple for parts/rebuild. One went several times.
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#7
07-24-2008, 01:01 PM
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I'm waiting for the next windows OS... supposedly Vista was just a place holder.
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#8
07-24-2008, 01:45 PM
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Quote:
Sorry to hear your having issues, Joe. Kind of surprised to hear you didn't go the Mac route.
__________________
 1980 300TD-China Blue/Blue MBTex-2nd Owner, 107K (Alt Blau) OBK #15 '06 Chevy Tahoe Z71 (for the wife & 4 kids, current mule) '03 Honda Odyssey (son #1's ride, reluctantly) '99 GMC Suburban (255K+ miles, semi-retired mule) 21' SeaRay Seville (summer escape pod)
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#9
07-24-2008, 01:45 PM
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Assume you kept the call report number. Call Dell back, refer to this number and it will bring up your problem. Ask them to elevate this to a higher level for resolution. I have had the same problem but finally got it resolved. Seems like there were two numbers on the back of my laptop - one was maybe a service tag number and do not remember what the other number was. Anyway they never were able to find me with the service tag number. After giving them more information, they finally found that I was covered and gave me the help I needed.
Good luck.
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#10
07-24-2008, 02:11 PM
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well, the did fix the issue.. I don't know why they screwed up.
I wanted a mac but I didn't have the money for it due to my bush bucks never coming or me never getting them. I need to get to the IRS office and kick some ass.. but I've been very busy
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#11
07-24-2008, 02:12 PM
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I think I read somewhere the other day that Microsoft will no longer allow manufacturers to sell computers with the XP/XP Pro OS on them.
__________________
" We have nothing to fear but the main stream media itself . . . ."- Adapted from Franklin D Roosevelt for the 21st century OBK #55 1998 Lincoln Continental - Sold Max 1984 300TD 285,000 miles - Sold The Dee8gonator 1987 560SEC 196,000 miles - Sold Orgasmatron - 2006 CLS500 90,000 miles 2002 C320 Wagon 122,000 miles 2016 AMG GTS 12,000 miles
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#12
07-24-2008, 11:39 PM
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Quote:
But you have to do the downgrade.
__________________
KLK, MCSE 1990 500SL I was always taught to respect my elders. I don't have to respect too many people anymore.
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#13
07-24-2008, 11:44 PM
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Interesting. I'm still running Win98 on a computer some friends helped me build in 2000. I've been thinking about getting something newer.
__________________
Whoever said there's nothing more expensive than a cheap Mercedes never had a cheap Jaguar. 83 300D Turbo with manual conversion, early W126 vented front rotors and H4 headlights 400,xxx miles 08 Suzuki GSX-R600 M4 Slip-on 22,xxx miles 88 Jaguar XJS V12 94,xxx miles. Work in progress.
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#14
07-25-2008, 03:21 AM
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You can't really blame Dell. They basically only supply the hardware, so tech support really won't get you anywhere. It's Microsoft's fault that Windows sucks. Vista is the worst version yet. Dell is great because if you don't like Vista, they are (to my knowledge) the only major computer vendor who actually supplies XP drivers for their new computers. Might be time to consider switching to GNU/Linux.
__________________
1985 190D 2.2L 717.411 5-speed 1983 300D Euro OM617.950
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#15
07-26-2008, 01:48 PM
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Ship it back-21 day return policy
Quote:
Send it back. Dell has a 21 day return policy. Dump it and get a Lenovo or HP. Better support and better machine.
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