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Old 08-26-2009, 10:15 PM
GTStinger's Avatar
Registered User
Join Date: Aug 2003
Location: Richmond, VA
Posts: 143
Shop dropped/disassembled my transmission without authorization.

Bought a 2002 Isuzu Trooper in June. The PO had the tranny rebuilt in March with a 12 mo warranty.

It started shifting roughly into first. Looking underneath, I see fluid dripping from the drain plug. This model has no dipstick and I didn't feel like a face full of ATF in a 95F driveway. The rebuilder is in the next county so I take it to the local shop, leave the key in the night box and instructions to check the codes and the fluid level. Didn't sign anything.

After lunch I called. They said the fluid was low but it still had the problem after refilling and they wanted to drop the pan. I explain the warranty situation, tell then not to open the transmission and let them know I will contact the original rebuilder.

When I come in to pickup the truck I find out the transmission is out and torn down. Told me they thought I approved it over the phone. But they did remember me talking about the warranty. Just defies all logic that I would have them drop the transmission when it was warrantied elsewhere.

I don't want to guess the odds that the other shop will void the warranty because someone else opened the unit.

Greg Schwall

1983 300SD - 465,000 miles
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Old 08-26-2009, 10:20 PM
Medmech's Avatar
Gone Waterboarding
Join Date: Feb 2007
Posts: 117
I don't know about your state but in Michigan they are screwed.
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Old 08-26-2009, 10:30 PM
compress ignite's Avatar
Drone aspiring to Serfdom
Join Date: Feb 2004
Location: 32(degrees) North by 81(degrees) West
Posts: 5,554
Is that the sound of an-'nother fresh new reman being jacked up into your chassis?

They are so,so ,so "Arointed".
'Might take you a trip to "Small Claims " court,but they "Bought the Farm" !

'Worth the time off to hear them try to explain it to a Judge.
'84 300SD sold
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Old 08-26-2009, 10:34 PM
Join Date: May 2002
Location: Blue Point, NY
Posts: 25,396
Originally Posted by GTStinger View Post
I don't want to guess the odds that the other shop will void the warranty because someone else opened the unit.
The odds are 100%..........they won't touch it anymore.

Either the new shop makes it right, or you're visiting small claims..........with a virtual certainty of a win.
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Old 08-27-2009, 09:03 AM
ImBroke's Avatar
Diesel way of Life
Join Date: Jun 2004
Location: Cleveland, NY
Posts: 2,215
No written authorization to perform work, no chance for them to win. Just hope they don't just slap it back together and put it back in.

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