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  #1  
Old 11-17-2009, 06:44 AM
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Mercedes roadside service

I can give it 4 Stars.

I had the misfortune to be in Norfolk VA during the recent unpleasant rainstorm. I blew a tire in an invisible chuckhole on the way to my conference at 0630. Opening the trunk, I found a good spare and my jack but no lug wrench. I had just rotated my wheels but have never used the stuff in the trunk to do it.

Being a stranger stranded on the highway in the storm of the century with no phone book, I had no idea who to call. I then remembered the sticker inside the glove compartment. It has been in there for 21 years but it was worth a try. To make it short, they were there in 20 minutes, changed my wheel and would not accept a dime, not even as a tip.

Benz Rules! Totally worth the price of admission. Although it is irrelevant, the car is my 1988 560SL.

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  #2  
Old 11-17-2009, 10:42 AM
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Rocky- glad it went well for you. They were not so accomodating to me when mine died in July because I was not under warranty and needed to have the car towed to a dealer.....BUT AAA rules in my book.
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  #3  
Old 11-17-2009, 10:43 AM
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Neat. Good to hear about service like that.

- Peter.
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  #4  
Old 11-17-2009, 12:56 PM
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Towing is not part of the free Roadside Assistance program and I don't think it ever was. While under warranty it is and if you're a certain distance from home, under warranty, there's a traveler's plan that may also cover travel incidentals. In addition to AAA, quite a few auto insurance policies have a provision for towing charges.
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  #5  
Old 11-17-2009, 01:55 PM
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yes, and it pays to keep a lug wrench, check the mercedes jack from time to time to make sure it is in good working order, flares and traffic warning triangles, coupla quarts of oil along with a basic tool kit in the trunk at all times. at least I do......
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  #6  
Old 11-17-2009, 02:10 PM
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Quote:
Originally Posted by HuskyMan View Post
yes, and it pays to keep a lug wrench, check the mercedes jack from time to time to make sure it is in good working order, flares and traffic warning triangles, coupla quarts of oil along with a basic tool kit in the trunk at all times. at least I do......
And I also recall MB having a nice set of metal fold-up wheel chocks. A welcomed addition to any boot.
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  #7  
Old 11-17-2009, 04:29 PM
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Roger the Lug Wrench

There is one in there now.

Hmmmm; It went so well and it was raining so hard, maybe I'll throw away the wrench and jack. Seriously, I felt really guilty, to the extent that I had the car jacked and the spare out by the time they got there.

The rest of the story is that in a few minutes with a phone book and my cell, I located a matching tire. The tire shop dropped everything to help out a poor traveller and I had a new tire mounted, balanced and on the car within an hour. Customer service is still alive and well in Norfolk Virginia.

Mistress; try some charm next time. I know you have it in you.
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  #8  
Old 11-17-2009, 04:37 PM
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What's the number for them? I don't think it's 1800mercedes is it?
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  #9  
Old 11-17-2009, 04:42 PM
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MB Roadside Assistance, Above & Beyond in Siberia

In the US, 1-800-FOR-MERCEDES (1-800-367-6372) 24Hrs
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  #10  
Old 11-17-2009, 06:40 PM
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I had the same experience with them years ago, they replaced my battery COST. No labor / installation charge, although it took them an hour to get there.
Very nice, very professional.

And one of my fellow Guards at the skate rink is a MB roadside tech here in Chicagoland. Off hand I forget which dealship.

But if a tall guy named SteveO helps you here, give him my best.

A real nice guy.
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  #11  
Old 11-17-2009, 06:44 PM
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I had MB of Cincinnati bring me a new battery when my alternator died on a trip back from Florida....he was there in about 35 mins and was very helpful. That was about 2.5 years ago.
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  #12  
Old 11-17-2009, 08:57 PM
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Pretty good considering its totaly free. GM certianly won't do it for my truck!
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  #13  
Old 11-17-2009, 09:46 PM
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Quote:
Originally Posted by MTI View Post
MB Roadside Assistance, Above & Beyond in Siberia

In the US, 1-800-FOR-MERCEDES (1-800-367-6372) 24Hrs
its really hard to dial letters on a blackberry.. there are numbers but no tiny letters on the keys..

just something I noticed
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  #14  
Old 11-17-2009, 09:56 PM
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Put the number in your contacts list perhaps?
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  #15  
Old 11-17-2009, 10:00 PM
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Quote:
Originally Posted by TheDon View Post
its really hard to dial letters on a blackberry.. there are numbers but no tiny letters on the keys..

just something I noticed
But there are keys with actual letters on them. What if you dial with those?

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