First off, we had no clue about their practices so shame on us for not looking into them first. My partner just wanted a basic account to have his payroll deposited into and an ATM card. Since they offered a Free Student Account, he signed up. The first sign should have been when they charged his account a $5 "Returned Statement Fee" a few months back. For five months, the statements came in the mail without a hitch. Month #6 never arrived and apparently was sent back to the bank as undeliverable.
- TCB: " Well did you move and not update your address with us ?"
- PARTNER - "Um, NO. I got the previous five statements without a hitch."

They reversed the $5.

Monday 8:30pm. He gets home from school and is checking his account online. There is "Pending Transaction" of $600+ to Bahrain Air posted at 9:15am. A Google search reveals that Bahrain Air not only does not fly to or from the U.S. but does not even have an office here. They're a small regional mid-east airline. Calls the bank's 800 line..
- TCB - "Well we have to wait for it to 'post', then you can file a fraud claim. But YOU will have to contact them and have them fax us a letter stating that you did not make the charge. The department that I can get the phone number for you is closed at this time so you can call back tomorrow."
- PARTNER: "You're telling me that I have to try to track someone IN BAHRAIN that A: MIGHT speak English, and B: is willing to do this ? That's absurd. I'm here on the phone right now telling you that I am NOT in Bahrain and did not make the charge."
She sticks to the story line and accomplishes NADA. Mind you, there is only $180 in the account, but there is a $700 Over-Draft Protection attached to the account.

Tuesday 7am. He checks the account again. There are now NINE "pending transactions" on it. One to Srilanka Air, two made in Paris, one to SKYPE, one to Feed The Children and others, ranging from $2-3 to $18. Calls the bank again.
- TCB: "Oh, it looks like they're testing the card. We'll go ahead and cancel it (which should have been done 12 hours ago) but we still have to wait for all these charges to 'post' to file a fraud claim or just wait to see if they drop off."

Wednesday 7am. Checks the account again. All the "pending transactions" have dropped off but the $180 balance on Monday, is now $64. (How "Convenient" that they 'dropped off' so that he now cannot file a fraud claim). Calls yet again.

They charged him THREE over-draft fees of $34 each and $2.XX per "Point Of Sale Denial Fee." I knew I loved him for a reason. He's just amazing !! He managed to be in Bahrain at 9:15 am on Monday and Srilanka AND Paris within minutes of each other to make Point of Sale transactions. I wanna sign up for the next Bullrun and have him as my co-driver. We are going to the branch later. If none of this gets resolved, the account is being closed ( either way it will be closed). They even offered to give him a "loan" to cover any of this stuff until the investigation is done. After some research on them, I found none of this as a fluke. This is how they operate. I found comments from others stating similar things about the "loan until this is cleared up."

They do things like: charge you $11 if you didn't use your ATM card 5 times over the course of the month; charge you an over-draft fee AND a $3 per day fee that the account remains in over-draft, charge $3 if a transaction is declined at point of sale. Live and learn but will never deal with or recommend this bank to anyone EVER...... The only thing "convenient" about them was the location.

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
-
Do I miss being a service advisor ???

Wow! That's a tough story!

I bank at Chase, which was handed down from Washington Mutual, which was handed down from First Texas, which was handed down from.....yet another bank 15 years ago.

I guess I'd go with Wells Fargo - were I to change at this time. Back in the day, I was buying up to the annual limit of U.S. Gov't issued I-Bonds through Wells Fargo - $60K. I-Bonds feature up to 30 year compounding with no tax event one of their huge advantages. Nowadays the limit is I believe $10K a year.

I think I'll stay put.....thanks for the heads-up.

Sounds like a really good reason for banking oversight and regulation.

I have been with the American Airlines credit union since i started with them back in 1989. Love that place. Never had a screw up yet. Two home loans, 3 car loans, checking savings with no fees what so ever. Any problems they are right near the house. Online banking .. I'm staying put.

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Sent from an agnostic abacus

2014 C250 21,XXX my new DD ** 2013 GLK 350 18,000 Wife's new DD**

- With out god, life is everything.
- God is an ever receding pocket of scientific ignorance that's getting smaller and smaller as time moves on..." Neil DeGrasse Tyson
- You can pray for me, I'll think for you.
- When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours.

Screw that bank.

I've been a member of Charles Schwab bank for almost two years now. They have been nothing but amazing in terms of service.

I opened a "high yield" investor checking account from them because (at the time) it had a great variable interest rate on the checking account which was 6%. I believe it is pegged to the fed funds rate and is now down to .25 % It will never lose value and is backed by the FDIC.

On top of that they rebate all ATM fees In college I deal with stupid ATMs all of the time that charge crazy fees. This alone has been a god send for me.

Another thing I noticed that I have become spoiled to is how they post money. If you see the cash on their online web banking system it is immediately ready to be deposited. At my older credit union it took a couple of hours to be able to be withdrawn and on top of that if I had under $50 the card would be declined.

The bank is reachable 24/7 via their 1-800 line. You can enable the account to do electronic fund transfers which use a clear an automated clearing house. It takes 3 days to transfer funds into and out of your account.

It also comes with a visa check card and book.

Sorry for the ad, but they have been nothing but awesome to me for the past 2 or so years. Check it out https://www.schwab.com/

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-Typos courtesy of my mobile phone.

As it looks right now, we'll be going to Capital One, since one car loan is with them. Free checking, atm card purchase "Change" is deposited into savings - they round up what ever your debit card purchases. Of course before ANYTHING is signed, we will inquire thoroughly about these kind of charges and how they handle them.

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
-
Do I miss being a service advisor ???

Since the government announced they are likely making fraud chareges against Goldman-Sachs - whom sponsored gov't. activities previously - you gotta wonder just what is going on with the government.....?

It's the Wild West in banking - still!

Well of course. I know someone in banking on the east coast. Some of the stories are scary. Nothing has changed.. It's been business as usual since the minute after the "bail out", doing the same $hit that got us there...

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
-
Do I miss being a service advisor ???

F**K ALL the Commercial Banks!

A credit union has your best interest @ Heart.

We've seen NOTHING yet...
Compared to the DeFaults to come down the pipeline soon!

When you see Commercial Bankers/Hedge Fund Gurus/Commercial Mortgage/
default swap weenies/Etc.,Etc. Garroted LIVE on CNBC Nightly,
It'll Again be safe to put your money in Banks.
(About the same time you can make ICE in a 450 degree oven)

The Federal Government Cannot Emplace enough Regulatory Authority to
protect us.('Like they wanna? , RIGHT!)

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'84 300SD sold
124.128

Capital One ?? You just might want to do a google for complaints prior to joining up. They are one step above a back alley 2 for 5 setup.

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1985 300D 198K sold
1982 300D 202K
1989 300E 125K
1992 940T

"If you dont have time to do it safely, you dont have time to do it"

"The democracy will cease to exist when you take away from those who are willing to work and give to those who would not."

Don't think so. I have had a few issues with "Oopsies" from Wells Fargo but that is because we are doing transactions daily and sometimes it is either my fat fingers or their fat fingers that made a keystroke error when depositing. Most times on my personal accounts there has been zero issues for years on end.

Don't know why you think that but I tried them a couple of times and they haven't been that great. If you think that any company has your best interest at heart, think again. Only you do.

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01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow

But I like their commercials. What's in your wallet.

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01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow

I think it has got to the stage of ~ Bank today, gone tomorrow!!~

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Grumpy Old Diesel Owners Club group

I no longer question authority, I annoy authority. More effect, less effort....

1967 230-6 auto parts car. rust bucket.
1980 300D now parts car 800k miles
1984 300D 500k miles
1987 250td 160k miles English import
2001 jeep turbo diesel 130k miles
1998 jeep tdi ~ followed me home. Needs a turbo.
1968 Ford F750 truck. 6-354 diesel conversion.
Other toys ~J.D.,Cat & GM ~ mainly earth moving

I'd opt for Wells Fargo or Chase in Texas - there's just too many locations to not go with one of them - especially Chase. I'm not saying they're your friend, but I've never heard of a bad deal coming from either of them.

When I was first looking at moving to the Austin/SA area, I went with Frost Bank. I forget the name of the list (might have been Moody's or S&P), but they were one of the top ten banks that had an "A" or "A+" rating, with assets of $10 billion or more, as far as financial health, ratio of risk to assets, and exposure to the subprime mortgage fiasco.

When I first opened an account with them back in 08, I mentioned to the bank officier about their rating and the whole subprime fiasco. She said that 8 years previously when they saw which way the wind was blowing with Fanny, Freddie, and the whole mortgage and derivative mess, they made the decision to get out of the mortgage business altogether, rather than put the bank at risk.

So, some banks still DO have a clue as to the proper way to do business.

Only downside is that they're a regional bank, mainly around SA, farthest north branch I know of is in San Marcos or Austin.

But then again, when I had to call customer service to cancel 2 checks the postal service had lost, at 6:30 PM, I was amazed to get someone that not only spoke understandable English, but had a Texas accent to boot!

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Just say "NO" to Ethanol - Drive Diesel

Mitchell Oates
Mooresville, NC
'87 300D 212K miles
'87 300D 151K miles - R.I.P. 12/08
'05 Jeep Liberty CRD 67K miles
Grumpy Old Diesel Owners Club

This is a terrible thing. I would do things in response:

Send it all to the Texas Attorney general.

2. make a short video on You Tube.

When it goes viral, as long as there's nothing obscene or untrue, they can't stop it!!

There was a guy who did that when United broke his guitar. He made a song about it on YouTube., The same guys who were sneering at him initially offered him 250 grand to remove it from YouTube because of the damage it caused.

His response to the Uniter PRESIDENT/COO was the same one they gave when he had asked about simple reimbursement: " Good luck with that!"

The one thing that helps these guys is anonymity. So mention their names in a neutral way like:

" First I talked to Mr. Jones" BTW here's his picture etc etc etc"

Once they are identified the Bank will be real nice to you. Get everything including credit issues fixed at their cost and get it in writing.

And tell them if they violate the rules again, you'll go back on You Tube.

I just comp'd a $36.00 lunch after dealing with a snotty and incompetent waitress in Alexandria, VA. I'm on a business trip. I'm in the zone, lol.

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Strelnik
Invest in America: Buy a Congressman!

1950 170SD
1951 Citroen 11BN
1953 Citroen 11BNF limo
1953 220a project
1959 180D
1960 190D
1960 Borgward Isabella TS 2dr
1983 240D daily driver
1983 380SL
1990 350SDL daily driver alt
3 x Citroen DS21M, down from 5
3 x Citroen 2CV, down from 6