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  #1  
Old 09-25-2013, 11:03 AM
JamesDean's Avatar
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Join Date: Apr 2005
Location: NE Ohio
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How would you deal with this? [Body Shop]

Morning everyone,

Here is my dilemma, I'd like your thoughts on how best to approach this and fix it...

My 190E was backed into and the passenger side fender was creased. After some hassle with the insurance company, they agreed to pay for a new fender and the repairs.

The repairs were complete. I got the car back and was very pleased with the body shops paint work and general fitment.

After taking the car out on some back roads I discovered that the passenger side fender (that they replaced, repainted etc) rubbed into my tire.

I'll try to describe this as best as I can...From the looks of it, the spot where the fender meets the bumper is not set as the driver side. The bumper tapers outwards whereas the fender tapers inwards. On the driver's side the fender and bumper follow each other uniformly.

These picture shows what I am talking about:
[Passenger Side] 300D / 190E Incident 7-14-13 - Imgur
[Drivers Side] 300D / 190E Incident 7-14-13 - Imgur

This non-uniformity caused the tire to rub into the fender taking off some of the paint
300D / 190E Incident 7-14-13 - Imgur


We called up the body shop and told them that the tire rubs on the fender and that we'd like them to take a look at it and fix it.

They seemed a bit uninterested in fixing it or more like an "this isnt my fault" and said that well the car has the wrong tires.

While they are not wrong in their claim, its also not a viable solution.

The 190E is lowered (6+ years now) and has 16x8 Lorinser RS90 wheels (3+ years) on it.

Both of those are also "wrong" and would "fix" the tire rubbing into the fender problem. I wouldn't be talking to a body shop if I had planned on "fixing" those two items to resolve the rubbing.

The 190 has been lowered since I bought it and has had RS90's on it for three years. I've never experienced a rubbing problem with the configuration.

I had rubbing problems in the past when I ran:
Snow Tires - 195/65/15 on W126 Rims.
All Seasons - 205/65/15 on W126 Rims.

Both of those cases the tires/wheels were way too tall/big for the application.

I think that about sums it up.

Here is the full album:
300D / 190E Incident 7-14-13 - Imgur


Let me know what you guys think.

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  #2  
Old 09-25-2013, 11:24 AM
waterboarding w/medmech
 
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clearly appears to not be aligned as the DS is. That is, the fender goes in too much. they should fix that . Regardless of tires, if it didn't do that before, it shouldn't do it now.
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  #3  
Old 09-25-2013, 12:20 PM
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I would try pulling the fender where it meets the bumper and make it match. I would try that before rolling the whole wheel arch
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  #4  
Old 09-25-2013, 01:09 PM
JamesDean's Avatar
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Quote:
Originally Posted by pcalien5000 View Post
I would try pulling the fender where it meets the bumper and make it match. I would try that before rolling the whole wheel arch
I agree with this approach but, I think thats something the body shop should do and not me. Then there is the matter of fixing the paint that rubbed off.
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82 300SD 265k
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  #5  
Old 09-25-2013, 02:13 PM
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Put in some amg fender spacers aka home depot nylon washers, the advantage is the fenders will look flared.

Chances are it rubs because the suspension is slightly different than before, by that I mean, try new control arms bushings.

Ask the shop for a tad of touch up paint and apply it, they won't respray it unless they are in a real good mood.

In all likelihood, the bumper mount or the fender bracket is slightly bent and that's why it's misaligned, I say about an hour's worth of fine tuning.
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  #6  
Old 09-25-2013, 02:20 PM
JamesDean's Avatar
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Quote:
Originally Posted by ptoro01 View Post
Put in some amg fender spacers aka home depot nylon washers, the advantage is the fenders will look flared.

Chances are it rubs because the suspension is slightly different than before, by that I mean, try new control arms bushings.

Ask the shop for a tad of touch up paint and apply it, they won't respray it unless they are in a real good mood.

In all likelihood, the bumper mount or the fender bracket is slightly bent and that's why it's misaligned, I say about an hour's worth of fine tuning.
The control arms were replaced with Lemforder sport suspension units last October. In fact, the entire front end short of the tie rods, center drag link and springs is new as of October last year.

You do bring up an interesting solution with regards to the fender spacers. I had totally forgotten about them.

Mercedes 190E 2.3-16 vintage racer build (pic heavy)

You know I remember the body shop saying something about having to buy a new bracket or something on the bumper because it was missing... Don't remember what part exactly though.
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82 300SD 145k
82 300SD 265k
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89 420SEL 210k
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  #7  
Old 09-26-2013, 03:02 PM
Inna-propriate-da-vida
 
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Speak directly with the owner of the shop, preferably in person, with the car.
If he/she does not agree to make the situation right, call the insurance company and report the issue, then call your DMV and file a complaint against the body shop.
You can do these things while at the body shop if you like, might get a quicker response.

I can't imagine a situation where the shop wouldn't want to effect minor adjustments to your repair in order to remain in good standing with the customer and the insurance company.

Additionally, I think I would take the tack with the owner that 'there may be undiscovered damage' which has resulted in this problem, rather than 'your shop f**ked it up'.....
If it were just a light tap on the fender, It shouldn't have done much beyond the sheet metal, but it may have bent a support which was not covered on the sheet. He gets to make a few extra on the new part and labor, you get your car fixed, everyone is happy.

Also might be worth checking with the insurance company to ensure that the fender which was installed was actually OEM. Your problem may be a POS chinese fender. I really can't imagine how you got them to write for a new OEM fender in the first place.... very hard to believe. Keystone or used would seem to be the only rational choices for a car of that age.
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  #8  
Old 09-26-2013, 03:38 PM
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Quote:
Originally Posted by cmbdiesel View Post
Speak directly with the owner of the shop, preferably in person, with the car.
If he/she does not agree to make the situation right, call the insurance company and report the issue, then call your DMV and file a complaint against the body shop.
You can do these things while at the body shop if you like, might get a quicker response.

I can't imagine a situation where the shop wouldn't want to effect minor adjustments to your repair in order to remain in good standing with the customer and the insurance company.

Additionally, I think I would take the tack with the owner that 'there may be undiscovered damage' which has resulted in this problem, rather than 'your shop f**ked it up'.....
If it were just a light tap on the fender, It shouldn't have done much beyond the sheet metal, but it may have bent a support which was not covered on the sheet. He gets to make a few extra on the new part and labor, you get your car fixed, everyone is happy.

Also might be worth checking with the insurance company to ensure that the fender which was installed was actually OEM. Your problem may be a POS chinese fender. I really can't imagine how you got them to write for a new OEM fender in the first place.... very hard to believe. Keystone or used would seem to be the only rational choices for a car of that age.
You have some good suggestions. I hadn't actually thought of involving the insurance company or anyone else for that matter.

I still think the body shop owner is likely going to go on about how the tires are wrong for the car and that I should fix that instead. Or he'll say that its the bumper not lined up with the fender since the fender is new and the bumper is used.

As far as the damage caused by the rubbing, it just looks like a little paint got removed from the fender. I don't think there is anything deeper than that. I think that if he were to "pull" that corner of the fender out a bit as it is on the driver side that it would fix the problem..then, of course, touch up the paint spot or whatever is necessary to fix the missing paint.

I might be able to explain the OEM fender a little. The original estimate we got from the body shop was for $1600 which included a new OEM fender and corner light. Insurance turned this down and wanted to scrap the car. They claimed the body shop missed something which would require the bumper to be replaced.

Insurance claimed $1200 for the bumper, which put the car over $2800 which was higher than its "actual car value."

The adjuster failed to actually read my policy which states that I'd be payed out $5k if they decided to scrap the car.

So insurance caved. They tried to use a "used" fender and the body shop turned it down and promptly ordered a new one from Mercedes.

The shop ended up doing about $200 more than what was on the quote. They added new pin striping and had to repair the used bumper as a stud was missing. I've got the bill from that somewhere, haven't scanned it in yet. I kind of feel that insurance should have covered that too but... I don't really know.
__________________
Cruise Control not working? Send me PM or email (jamesdean59@gmail.com). I might be able to help out.
Check here for compatibility, diagnostics, and availability!

82 300SD 145k
82 300SD 265k
87 420SEL 230k
89 420SEL 210k
89 560SEL 118k
90 300SE 262k RIP 5/25/2010
90 560SEL 154k
91 300D 2.5 Turbo. 241k
93 190E 3.0 235k
93 300E 195k
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  #9  
Old 09-26-2013, 10:32 PM
Inna-propriate-da-vida
 
Join Date: May 2008
Posts: 1,895
One of the key phrases in insurance claims is 'pre-loss condition'
You most certainly should not have had to pay anything out of pocket to achieve that goal.
If the parts purchased required time to fix or repair them before they were used on your vehicle, then the insurance company should have been called out to inspect the part and write a supplement to the original claim.

I would likely accept a spot of touch-up on the rub, and an adjustment to the fender to prevent it happening again. But... I would also be very inclined to put the car up on a lift and take a closer look...
__________________
On some nights I still believe that a car with the fuel gauge on empty can run about fifty more miles if you have the right music very loud on the radio. - HST

1983 300SD - 305000
1984 Toyota Landcruiser - 190000
1994 GMC Jimmy - 203000

https://media.giphy.com/media/X3nnss8PAj5aU/giphy.gif
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  #10  
Old 09-27-2013, 02:21 PM
link's Avatar
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Join Date: Jun 2008
Posts: 835
Quote:
Originally Posted by cmbdiesel View Post
Speak directly with the owner of the shop, preferably in person, with the car.
If he/she does not agree to make the situation right, call the insurance company and report the issue, then call your DMV and file a complaint against the body shop.
You can do these things while at the body shop if you like, might get a quicker response.

I can't imagine a situation where the shop wouldn't want to effect minor adjustments to your repair in order to remain in good standing with the customer and the insurance company.

Additionally, I think I would take the tack with the owner that 'there may be undiscovered damage' which has resulted in this problem, rather than 'your shop f**ked it up'.....
If it were just a light tap on the fender, It shouldn't have done much beyond the sheet metal, but it may have bent a support which was not covered on the sheet. He gets to make a few extra on the new part and labor, you get your car fixed, everyone is happy.

Also might be worth checking with the insurance company to ensure that the fender which was installed was actually OEM. Your problem may be a POS chinese fender. I really can't imagine how you got them to write for a new OEM fender in the first place.... very hard to believe. Keystone or used would seem to be the only rational choices for a car of that age.
^Excellent recommenations.

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