Comcast contacts man's employer, gets him fired
 

Unhappy Customer: Comcast Told My Employer About Complaint, Got Me Fired

The real question is, what kind of employer would fire someone over a conversation with Comcast, no matter how rude. Comcast is the scum of the earth as far as customer service, and their reps border on cretinism. Can someone really be blamed for going ballistic on one or two of them? I think not.

Bizarre. The lawsuit should be interesting.

Does not pass my smell test. I think part or all of the story might be missing.

I ran across an unbelievable attitude and situation when discontinuing bell satellite services. Everything starting from you will pay it or have a negative credit rating posted.

The final billing was about 4-500 more than we owed. We only owed for the last month of services provided when that bill flew in the door. Eventually after a long period of time perhaps six months as that was too long ago to remember accurately.

I got the right bill. I swear I would never use that company again unless totally unavoidable. The reason some of their competition has been able to penetrate their customer base here so well is their own fault. Nobody in their right mind would go back if any other option was available.

I doubt any collection agency would buy up accounts like theirs when they figured what was going on. Ours never went to collection. There must have been about fifteen phone calls back and forth in the time frame as well. On each call I basically just told them we will pay what we really owe with no questions once we get a proper bill.

As for the poster. Without written permission to contact his employer they may be on legal quicksand. I can see a decent lawyer taking the case on a percentage basis if the information posted is on the up and up. In Canada a wrongful dismissal charge against the employer would also add to the mess.

You want worse but far less dollars. We sent in a smartphone with issues plus 275.00 on the basis of a phone call with them. The phone was sent back to us with no explanation. We questioned where the 275.00 credit was. They denied getting the money and refused to refund. The 275.00 was a credit card transaction. Our bank proved to them they got it. Still no return so the bank absorbed the loss as far as we knew. One would have thought they could trust Microsoft.

Sounds like a classic he said/she said slug fest brewing.

In this case the taping of conversations can be forced out legally. It is pretty universal practice if not totally illegal to contact employers of clients. Without written permission.

Doing damage to a client while trying to basically defraud him is another issue as well. Unless one has themselves run into one of the companies in the communication business in a negative fashion it is hard to get a grasp about how bad they can be. To be fair a lot of them probably the vast majority act like other normal businesses. I figure it was the company that contacted the employer rather than the collection agency unless at the specific request of the company.

I was on the verge of calling in the appropriate authorities and mentioned this just before getting the proper bill from bell. The attempts at defrauding us where too organized I also felt and mentioned. . I even wondered how much extra money they took in with this practice.

Many pay all their bills without even examining them.. Or the threat to their credit rating might motivate then to pay an improper bill. I do not feel it is a mix up in accounting with these types of firms. .Personally I may not have a credit rating as such. We just do not use credit other than a credit card that is paid off every month without fail. I would simply give anyone needing verification of ability to pay our banks name if ever needed. Phone our bank and verify my permission for them to do so.

IF the recordings exist, or at least some.
Lots of places use the word "may" in their customer service shpeil. This call may be recorded for training purposes.

The implication is some calls may not be recorded. Will be interesting to see what develops in this case

I think it's 100% the fault of the employer. Even if he treated the Comcrap sales rep like a complete punching bag, knowing Comcrap service, they probably earned it. Having dealt with Comcrap "support" in the past, I'd have given the guy a day's of hazard pay rather than firing him.

There was a conflict of interest as his employer was a contractor more or less to Comcast is implied. My guess is someone at Comcast went way over the legal edge in some ways. I suspect the contractor was threatened in some fashion or felt so. Once again all the facts have to be known.

Idiots are given power as they offer little threat usually to unsuitable people above them.. People with good competence and ethics usually will not engage in improper behaviors. Nor fear those under them. Many CEOs of companies today I would not let walk my dog. They would just mess it up somehow.

They are also responsible for what happens. The bad ones will eventually damage a company. North America including Canada unfortunately has more than their share of them. How I would have reacted to an issue like this customer had with us. If it was unknown to me in my time you would not want to know.

Far too much attention today is focused on the current bottom line. With few customers ultimately remaining or coming back there is ultimately no bottom line to be concerned with. Think corporations like the big three. Some companies engage in customer service and some in customer base destruction.

You cannot and never will fix stupid once established or firmly entrenched usually. It takes a literal earthquake to undo. We have a local guy just hitting two billion net worth and growing fast. Certainly he is intelligent. More important is that he is also smart enough to see things from his customers perspectives.

Personally if I were employed by one of his companies he might allow some latitude in my functions. On the other hand absolutely none in some areas either. He spends a lot of money in tracking customer relations and an employee better be on his or her toes when dealing with them.

A company well worth buying shares in if they were available. He will always grow. One of our daughters works for him in this area of customer relations. He qualified her initially on her people skills I suspect. Pays abnormally well in her area as well. She gets things done fast and possibly with greater results than the customer expectations.

Another daughter used to travel and do what she considered needed done at company outlets. This involved giving up to half the staffs their severance packages. There was consternation at head office until the results came in. Then she was influential in increasing pay and bonuses.

This formula was eventually applied to 2,600 outlets. The corporation has done a lot better financially since those days. Actually all she did was apply common sense and get rid of the deadwood. Paying employees better than the competition changed the whole remaining staffs attitude as well.