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#1
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Scammed into subscription service - NOT E.D. pills I promise
So I have a family member who is feeling rather ripped off from a website scam.
Could you guys give me an opinion on how to fight this? So unnamed family member buys a "cosmetic" product from an ad they saw on a website. Unfortunately, there's not enough experience for the words "free trial" to arise any suspicion. There is zero mention of a subscription plan anywhere visible, just a product presentation and checkout. Free trial just pay shipping. They go for it, 2 days later they get a sample. 14 days go by and another package shows up. Of course look at bank account and of course, money is missing. Go to Chase to report it. They then call the vendor and ask if they are legit. Vendor say, yea yea they ain't no thieves, and 3 weeks later, claim is denied. The claim is denied on the basis that they have a website that clearly states cancel within 14 days otherwise subscribe. However, the short version of the page that the ad goes to has no mention of the subscription. They have 2 different check out pages. It's like having checkout 2 at the grocery store assume that you want to buy the same thing every week, and they'll even deliver it too! Surprise! How is this an acceptable loophole to become visa verified and why haven't the banks figured out this scam yet? Here's the link https://secur-ecart.com/refresh/1/?AFFID=91&C1=&C2=dBBV7OBFTJ5BJ6O0HHGB7258&C3=&C4=&click_id=9414179 Send them poop. |
#2
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It's shady, but it's not a scam. Go to the bottom of the page and click on the "Terms" link. In that link, you'll see...
Quote:
__________________
1987 560SL 85,000 miles Meet on the level, leave on the square. Great words to live by Were we directed from Washington when to sow and when to reap, we should soon want bread. - Thomas Jefferson: Autobiography, 1821.
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#3
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What about a lack of "I agree with terms and conditions" checkbox?
And in that case what prevents them from saying, in 14 days, we'll own all your belongings and you've signed up to 5 years of slavery? Where's the line between acceptable and ludicrous? |
#4
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When you complete an order, you have agreed with their terms and conditions.
From their Terms link... Quote:
Like I said, shady...but not a scam.
__________________
1987 560SL 85,000 miles Meet on the level, leave on the square. Great words to live by Were we directed from Washington when to sow and when to reap, we should soon want bread. - Thomas Jefferson: Autobiography, 1821.
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#5
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Didn't check "Auto Ship" did they ?
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__________________
[http://languageandgrammar.com/2008/01/14/youve-got-problems-not-issues/ ] "A liberal is someone who feels they owe a great debt to their fellow man, which debt he proposes to pay off with your money." |
#6
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This is a deceptive ad, without a doubt. The conditions are clear if you read the terms, and acceptance is implicit when you give them the card. But there is really nothing that requires you to at least click through the terms. One sure sign that it's a scam is that the website registrant for secur-ecart.com has been anonymized through whoisguard:
WHOIS Lookup - Domain Whois Search, Availability, and Information | eNom Whoisguard is a company out of Panama that makes a business out of hiding the true registration information for a website. What this means is that you have no means to identify the true owner of the website. No name, address, phone number, or e-mail address. So no way to deliver legal service. You don't see this with legit sites. First thing I'd do is cancel the service, so that it doesn't get any worse. Then go back to Chase. The truth is that bankers aren't paid to handle complaints. So it's tough to find a banker who will really fight for you. I'd try the branch manager rather than a banker. Be stubborn and hard to convince, make them take all possible escalations. Print out screenshots of the site and the whois info from the above url and show them that the disclaimer is obscure and the ownership is anonymous. In the end, the bank may simply be unable to fix it. But believe me, you haven't yet exhausted the possibilities at the bank. The other thing I would do is file a complaint with my state attorney general. Print out everything and attach it to your letter. Most AG's will go after this sort of scam. Most important: learn from the experience. |
#7
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Get the bank to change the account number. Let the rat bastards bill the old number to their hearts content.
__________________
Palangi 2004 C240 Wagon 203.261 Baby Benz 2008 ML320 CDI Highway Cruiser 2006 Toyota Prius, Saving the Planet @ 48 mpg 2000 F-150, Destroying the Planet @ 20 mpg TRUMP .......... WHITEHOUSE HILLARY .........JAILHOUSE BERNIE .......... NUTHOUSE 0BAMA .......... OUTHOUSE |
#8
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I spent about 30 min on the phone with Chase customer support. They were unwilling to do anything to reopen the claim. They weren't even willing to look at the website and see how shady it is. I'm surprised at their lack of commitment to maintain customer satisfaction.
There will be a package put together and sent to the AG as suggested. It makes sense to escalate it to that level. Thanks everyone for the advice. |
#9
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Cancel the credit card.
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2002 E320 4-Matic 2008 Subaru Outback 2009 Subaru Forester |
#10
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Was not a stand up transaction unfortunately.. Wrong pills.
Just be thankful that you were not really burnt too bad financially. We all get nailed somehow from time to time. It seems unavoidable. It is going to happen so we just have to take it as part of the right of passage. You cannot catch everything. Not that I like it any better than the next guy. |
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