|
|
|
#1
|
||||
|
||||
How to tell your customer you screwed up
Start with how you say it.
|
#2
|
||||
|
||||
Haha
|
#3
|
|||
|
|||
Where I worked, a fire was called a "heat event."
|
#4
|
||||
|
||||
This one is serious. I always tried to identify a solution before revealing an embarrassing problem. This is a fine strategy but it cannot always wait for it.
__________________
[SIGPIC] Diesel loving autocrossing grandpa Architect. 08 Dodge 3/4 ton with Cummins & six speed; I have had about 35 benzes. I have a 39 Studebaker Coupe Express pickup in which I have had installed a 617 turbo and a five speed manual.[SIGPIC] ..I also have a 427 Cobra replica with an aluminum chassis. |
#5
|
|||
|
|||
Quote:
Problems and solutions should be presented as conjugate pairs. If you don't have a solution, just a problem, you run the risk of being labeled a malcontent. Where I worked, the person identifying the problem often got put in charge of solving it. |
#6
|
|||
|
|||
If I know the answer, then I fix it. That is unless there is $$ involved.
|
#7
|
|||
|
|||
Quote:
The four steps to problem solving are: 1. Know the problem exists. 2. Admit the problem exists. 3. Determine a solution. 4. Execute the solution. The hardest of these four steps where I worked was admitting the problem exists. |
#8
|
||||
|
||||
A good way to create a shortage of problems I would think.
__________________
Sent from an agnostic abacus 2014 C250 21,XXX my new DD ** 2013 GLK 350 18,000 Wife's new DD** - With out god, life is everything. - God is an ever receding pocket of scientific ignorance that's getting smaller and smaller as time moves on..." Neil DeGrasse Tyson - You can pray for me, I'll think for you. - When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours. |
#9
|
|||
|
|||
You'd think, but...
If the problems been around a while, the people who caused it have since been elevated in the organization. So, them and newer line managers, who should have seen and solved the problems earlier, are mad when somebody identifies a problem. When the person who found the problem then fixes it, they're even madder. I worked for the federal government. There's a philosophy in government that if you solve too many problems too fast, you might be out of a job. |
#10
|
|||
|
|||
Fess up! Apologize. Make it right.
__________________
2001 SLK 320 six speed manual 2014 Porsche Cayenne six speed manual Annoy a Liberal, Read the Constitution |
Bookmarks |
|
|