how long will we put up with no answers - PeachParts Mercedes-Benz Forum

#1 03-28-2003, 02:29 PM

how much longer will the people of this web site put up with the no answers of techs on this site no reply well then maybe the site should be only dedicated to techs and not real people trying to get real answers on there cars then were will they be without the real people because it is apparent that the techs of this site sure dont talk enough oh im sorry maybe its because they talk on there own page which we cannot get into so that we cannot get the real answers we need about repairs or

need2speed · #2 03-28-2003, 02:34 PM

Geez man, maybe you should ask for a refund?

engatwork · #3 03-28-2003, 02:48 PM

Understand too that the "real" techs and the moderators are doing this as we are able. I do have a full time job that eats anywhere from 50-70 hours per week and do this as I am able. I guess if you wanted answers faster you could always call your local dealers service manager and ask him/her

.

Oh yea - one other thing, not only do I have a full time Paying job but I have two brake jobs and one timing chain to do this weekend in my "spare" time.

G-Benz · #4 03-28-2003, 02:56 PM

Judging from your current number of posts, I assume you are pretty new here.

There is no definitive "rate-of-return" when it comes to turnaround on thread replies. Some threads get instant response, while others just scroll down the page unanswered, save for a few curious "views".

Some problems are easy enough to diagnose from the comfort of a laptop, but when a question is posed of some knotty problem, and the thread is devoid of diagnostic info, pics, or other relavent information, well, some of us are a bit gun-shy to just dive in with some half-baked analysis of the situation.

From what I've seen, the majority of questions DO indeed get attention, and as far as the techs are concerned, (since they do have day jobs, and don't sit around surfing MercedesShop.com all day), they try to answer as much of the threads they can in the evenings.

Many of those threads comprise of topics than many of us non-techs can respond to with some degree of confidence, so there is no need for MBDoc, Steve, or Gilly to interject...unless they determine that we are leading the thread starter wildly astray!

And if you surfed this forum daily for four or five years, you'd find nearly every technical question has probably been exhausted several times over...hence the "sticky" regarding using the search feature.

And if you become a veteran forum member (and I hope you do), you will find some of your threads go unanswered.

#5 03-28-2003, 04:50 PM

this was not meant to be a deragatory discussion this was out of frustration to my un-answered questions which in turn became a very bad thing after 3 weeks in a row and having to keep asking the same questions about a problem no help so those of you who are lashing out sorry

rickg · #6 03-28-2003, 05:33 PM

Yeh, what Eric said. What flavor benz are you working on? There must be someone out there besides a "tech" that can help ya. (We've been down that path

)

blackmercedes · #7 03-28-2003, 09:02 PM

I completely disagree. Steve, MB DOC, Gilly, etc. provide HUGE numbers of responses despite the fact that they spend all day dealing with customers, some of them I'm sure give them enough attitude and those folks are PAYING.

HELLO?

Man, I hope none of the techs take those remarks the wrong way. 99.99% of the members on MB-Shop give daily thanks for the effort that those techs put in here.

Maybe we need a "group hug" thread for those guys that done so much to help so many of us...

longston · #8 03-28-2003, 09:21 PM

We need to thank the people here who bust their knuckles all week, and then still have time to help us pathetic amateurs with our problems at NO CHARGE...

I am not a tech, but will jump in with help if I have it, especially if a member states that it's an emergency. I remember one instance where I responded to a member that had trouble removing his door panel from his W-126. He had it apart, it was a Sunday, and the car was his daily driver that had to get his tail to work on Monday.

It just so happened that I had a diagram from a manual that was going to give him the help he needed, so I emailed him for a fax #, or some way to send the diagram and pictures. When he emailed me back, I send him the pics and diagrams with my phone number, AND followed up to make sure his car was back together so he could get to work on Monday.

So, if you have searched the archives and not found the answer, you've called some garages that weren't able or willing to help, tell us what the problem is, and maybe someone can help...

DuckMuck · #9 03-28-2003, 10:02 PM

You need a hug...

Frank X. Morris · #10 03-28-2003, 10:05 PM

Howdy John,
Since you brought up a good idea about a "group hug" for the techs why don't you start a thread?¿

And it will look good on your resume'

1967250s · #11 03-29-2003, 01:40 AM

And don't forget "psfred"; he's allways there to help us newbies....
I'm sure alot of us have and will say THANKS for is detailed information!

Yes, sometime you don't get an answer.....it hapened to me to....

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