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  #1  
Old 06-09-2001, 06:20 PM
JCE's Avatar
JCE JCE is offline
Down to the Wear Bars
 
Join Date: May 1999
Location: So Kalifornia
Posts: 2,189
Late Friday night I put in a parts info request, fully expecting that I would have my answer some time on Monday because of the weekend. Instead, a request from Phil was in my email when I turned the computer on early this morning. I answered the email, and again assumed that because of the weekend it would be Monday, but the info I needed was emailed 3 hours later. Way to go, Phil: This is the type of service that makes this site spectacular!

It was especially appreciated because this morning I phoned a Nakamichi dealer in a city 35 miles away to see if they had the head unit I wanted. They said they 'probably' had it in stock!?! I asked where they were located, and they replied "In the phone book, look it up!" (as if I have a hard copy phone book for a city 35 miles away - they weren't listed on the Yahoo yellow pages or business look ups) At this point, I would swim to Japan to buy the unit at factory list price before buying from this rude dealer at ANY price.

Service and attitude really do make a difference!
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2003 Firemist Red/grey leather SL 500
2015 Palladium Silver/black mbtex GLK 350
1987 Smoke Silver/burgundy mbtex 300E Sportline (SOLD)

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  #2  
Old 06-14-2001, 10:28 PM
Fastlane Phil's Avatar
Senior Member
 
Join Date: May 2001
Location: Meridian Idaho
Posts: 236
Our Customers

I admit it, I like to hear that you are all happy with the way our Parts Department is doing. I will occasionally, give you the right part for the wrong car. Nah, not me.
If it wasn't for all of you, this would be a very dull hobby. I can't tell you how much I enjoy working with all of you. Thank you for the support, without you, there'd be now Forum.

Your Partsman
Phil

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  #3  
Old 07-03-2001, 01:36 AM
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Join Date: Feb 2001
Location: Midwest, USA
Posts: 171
great service!

I just want to say how pleased I was with the fastlane system. I really had no intention of ordering a new front turn signal lense, but on a fluke I looked it up on fastlane, and other sources.

Fastlane had such a great price, listed that it would be an original Bosch lense, and had the shipping cost already listed before the order arrived, which is rare.

I went ahead and ordered it because it was so easy, even though someone else was responsible for replacing it. They had suggested a junkyard unit, after hitting me! I never heard another peep from them, so, rather than getting pulled over for a broken light, I bought it myself.

The cost was so low! I paid around $21.00 including shipping for a perfectly original lense. I tracked it's progress, and it was here at my door in just a few days. I installed it, and now I feel sorry for the other one!

Thanks so much for providing such a wonderful forum for us Mercedes lovers!

Sincerely, Patsy
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