Parts Catalog Accessories Catalog How To Articles Tech Forums
Call Pelican Parts at 888-280-7799
Shopping Cart Cart | Project List | Order Status | Help




Go Back   PeachParts Mercedes-Benz Forum > General Discussions > Site Feedback

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 02-25-2009, 02:32 PM
Registered User
 
Join Date: May 2008
Location: Arlington, VA
Posts: 12
Fastlane, aka MercedesShop.com a ripoff.

I will never buy parts from Phil again.
I ordered the engine shock mount grommets. The picture shows 4 grommets and there is no description to go with the picture. I see on other online sites that the price is around $16 per side. So I was pretty sure that with a $28 price and a picture showing 4 grommets, I would get a kit for both sides. What arrives is only 2 grommets - one side only. Two rubber grommets, 2 washers and a locknut for $28 + shipping!!! Holey crap! I call Phil and tell him to send me the other set - there must me some mistake. He says this is correct, but emails his supplier and tells them I didn't get the full shipment (so now he's lying on my behalf). Then he wants me to send back the kit minus the grommets so I can get my new kit (fooling the supplier).
Fed up, I called the parts dept of my local mercedes dealer. They cost $9 per set there! What a complete ripoff. I will not be shopping there again!
I fully expect this rant to be flushed out of the forum because of the association. Still, I wanted to post this because I like to give back in some way to all the helpful people here.

Joe.
'82 300D
Reply With Quote
  #2  
Old 02-25-2009, 02:55 PM
Registered User
 
Join Date: May 2008
Location: Arlington, VA
Posts: 12
Here's proof:

This picture is what is shown on Fastlane. There is no description to go with it. I see 4 rubber things.
Reply With Quote
  #3  
Old 02-25-2009, 02:57 PM
Registered User
 
Join Date: May 2008
Location: Arlington, VA
Posts: 12
Here's exactly what I got. This picture is from another site. BTW the price at this other site is roughly half of what Fastlane Phil is charging. Exactly 2 rubber things shown here AND the site describes it correctly and warns that it's for one side only.
Attached Thumbnails
Fastlane, aka MercedesShop.com  a ripoff.-engineshockrubbers.jpg  

Last edited by gomerbarkley; 02-25-2009 at 03:04 PM.
Reply With Quote
  #4  
Old 02-25-2009, 03:03 PM
ImBroke's Avatar
Diesel way of Life
 
Join Date: Jun 2004
Location: Cleveland, NY
Posts: 2,215
Not sure about it getting deleted, but the way I see it is you didn't get what you paid for, Phil tried to fix the situation, and you didn't want to have it fixed. Part of the money goes to support keeping this site open. Phil has helped me a time or two concerning parts. It's frustrating to not get what you expect, but when the person tries to help you out, try to stay calm and think reasonably.
__________________
05 Mustang GT Vert (3) 101k
12 TSX Wagon Tech (66k) (93k)
03 CL Type S manual (157k) 163k
06 Subaru Outback base (135k) 153k
95 Del Sol (93k) 290k
93 Stealth ES (167k) 169k
18 Silverado 2500 LTZ Midnight (212) 4700
90 350SDL 253k

http://mefi.us/images/fuelly/sig-us/86307.png
Reply With Quote
  #5  
Old 02-25-2009, 03:06 PM
KarTek's Avatar
<- Ryuko of Kill La Kill
 
Join Date: Jun 2007
Location: Bahama/Eno Twp, NC
Posts: 3,256
I don't believe anyone should blindly buy from any place. I always shop around but I support M-shop unless the price here ends up being significantly higher than my other choices. (Which is not common).
Reply With Quote
  #6  
Old 02-25-2009, 03:06 PM
helpplease
Guest
 
Posts: n/a
Well I have to be honest Phil has always treated me right he has fixed the shipping costs on more than a few of my orders to much more reasonable fare. But you might want to shop around next time. Pm me if you want some other websites.
Reply With Quote
  #7  
Old 02-25-2009, 03:07 PM
Registered User
 
Join Date: May 2008
Location: Arlington, VA
Posts: 12
Yes, he tried to fix the situation by lying to his supplier - telling them I had not recieved the grommets in the order and asking them to resend. This was the last straw for me - I will not be a party to such a deception.
Reply With Quote
  #8  
Old 02-25-2009, 03:07 PM
Registered User
 
Join Date: Feb 2004
Location: Walnut Creek, CA & 1,150 miles S of Key West
Posts: 4,874
Your photos are obviously two different parts kits......9 pcs vs 7, cupped washers vs flat, etc., etc.
__________________
Terry Allison
N. Calif. & S. of Key West

09' E320 Bluetec 77k
Reply With Quote
  #9  
Old 02-25-2009, 03:14 PM
UriahT's Avatar
Registered User
 
Join Date: Feb 2008
Location: NYC
Posts: 387
I'm sorry, but this is rude.

Fastlane keeps this site open so we can all share information.
It is a great service to the DIYer, and to anyone interested in Mercedes diesels.
I have found this site more helpful in many instances than the FSM even.

I don't care what your problem was with your order, this is like going into someone's house and peeing on their rug when they accidentally parked in front of your driveway and then offered to move their car.

We ALL know there are other parts sites out there, and we probably all price shop. It doesn't sound like you'd be out a single dollar, though, if the situation were remedied as Phil tried to make it.
__________________
I-------------------------------------1981 300TD, Thistle Green, 140K------------------------------------I
Reply With Quote
  #10  
Old 02-25-2009, 03:17 PM
Registered Hack
 
Join Date: Mar 2008
Posts: 4,612
Quote:
Originally Posted by gomerbarkley View Post
Yes, he tried to fix the situation by lying to his supplier - telling them I had not recieved the grommets in the order and asking them to resend. This was the last straw for me - I will not be a party to such a deception.

I think you're jumping the gun on this one. Perhaps there was a mistake, he was trying to fix it in the most efficient manner.

Are all of the parts mentioned from the SAME manufacturer?
__________________

Reply With Quote
  #11  
Old 02-25-2009, 03:22 PM
Registered User
 
Join Date: Nov 2008
Location: Long Island
Posts: 578
Aside from the fact that the parts kits in the pictures are different, the Fastlane photo does apparently show something more than you received, and that isn't right. So you complained, properly. When Phil offered you a solution that made you uncomfortable, did you tell him that? If not, I think you are overreacting here. If you did and he wouldn't do anything different for you, then you have a legitimate gripe. IMO, at the least he should have simply offered to refund your money and take back the parts. And for good business, he should have offered to eat the freight both ways. All that assuming that the picture showing the kit for both sides is the accurate picture on Fastlane for the part number you ordered.
__________________
1987 W201 190D
Reply With Quote
  #12  
Old 02-25-2009, 03:22 PM
babymog's Avatar
Loose Cannon - No Balls
 
Join Date: Jan 2006
Location: Northeast Indiana
Posts: 10,767
Although I can understand the OP deciding that he would order from another supplier, being refunded and having the issue resolved is certainly no reason to bash Fastlane publicly.

Move on, nothing to see here, and I'm hoping with this thread is being deleted as it serves no purpose and is not helpful, ... is at very least an over-reaction based on what was posted. We need threads that are helpful.
__________________

Gone to the dark side

- Jeff
Reply With Quote
  #13  
Old 02-25-2009, 03:22 PM
Skid Row Joe's Avatar
PRESIDENT DONALD J. TRUMP
 
Join Date: Oct 2007
Location: DONALD J. TRUMP'S AMERICA THE BEAUTIFUL!
Posts: 6,804
Quote:
Originally Posted by gomerbarkley View Post
Yes, he tried to fix the situation by lying to his supplier - telling them I had not recieved the grommets in the order and asking them to resend. This was the last straw for me - I will not be a party to such a deception.
WOW! Thanks for the heads-up!

I've never bought anything long-distance because I believe in doing business where I can see who I am doing business with locally. The Mercedes-Benz dealer is where I buy my parts. Buying from and sending money out-of-state never appeals to me, regardless.
__________________
Breitbart - One Voice Silenced, Millions Awakened

06 E320 CDI - PEWTER/CHARCOAL

Last edited by Skid Row Joe; 02-25-2009 at 03:32 PM.
Reply With Quote
  #14  
Old 02-25-2009, 03:23 PM
Registered Hack
 
Join Date: Mar 2008
Posts: 4,612
you also do not know Phil's relationship with his suppliers. How he and they choose to operate should not be an issue as long as you get your parts.

Phil will also try to match competitor's prices, this may have been his way of doing that for you.


FEEDBACK
__________________

Reply With Quote
  #15  
Old 02-25-2009, 03:26 PM
Skid Row Joe's Avatar
PRESIDENT DONALD J. TRUMP
 
Join Date: Oct 2007
Location: DONALD J. TRUMP'S AMERICA THE BEAUTIFUL!
Posts: 6,804
Quote:
Originally Posted by JonL View Post
Aside from the fact that the parts kits in the pictures are different, the Fastlane photo does apparently show something more than you received, and that isn't right. So you complained, properly. When Phil offered you a solution that made you uncomfortable, did you tell him that? If not, I think you are overreacting here. If you did and he wouldn't do anything different for you, then you have a legitimate gripe. IMO, at the least he should have simply offered to refund your money and take back the parts. And for good business, he should have offered to eat the freight both ways. All that assuming that the picture showing the kit for both sides is the accurate picture on Fastlane for the part number you ordered.
But when Phil told him what he was doing in reality to get his money back? That's what floored me. I was shocked to read that! Why should Phil involve an innocent customer in such a thing? Doesn't give me a lot of confidence to want to get involved with a them if things go south.
__________________
Breitbart - One Voice Silenced, Millions Awakened

06 E320 CDI - PEWTER/CHARCOAL

Last edited by Skid Row Joe; 02-25-2009 at 03:31 PM.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On




All times are GMT -4. The time now is 09:33 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2018 Pelican Parts, LLC - Posts may be archived for display on the Peach Parts or Pelican Parts Website -    DMCA Registered Agent Contact Page