So I paid for next day shipping, since I'm stranded without a car... and it really looks like I'm not going to get my order next day. Instead it will be Monday.

Why didn't customer service call me to inform me of the issue?

I knew I should have bought someplace else, it was a gut feeling.

__________________
08 R320 CDI current

Past
95 E420
87 300D Turbo 5spd
90 300TE
83 300SD
85 300TD
92 400E
85 190D

where did you buy?

__________________
Strelnik
Invest in America: Buy a Congressman!

1950 170SD
1951 Citroen 11BN
1953 Citroen 11BNF limo
1953 220a project
1959 180D
1960 190D
1960 Borgward Isabella TS 2dr
1983 240D daily driver
1983 380SL
1990 350SDL daily driver alt
3 x Citroen DS21M, down from 5
3 x Citroen 2CV, down from 6

No other than Pelican Parts

First time I've tried to buy something since the take over. Still no response from them.. It will cost me $100 more to cancel the order and get it locally from napa.

__________________
08 R320 CDI current

Past
95 E420
87 300D Turbo 5spd
90 300TE
83 300SD
85 300TD
92 400E
85 190D

I wish you had called me.
What do you need, perhaps I have it on hand.
Call me Sunday.

.

__________________
ASE Master Mechanic
asemastermechanic@juno.com

Prototype R&D/testing:
Thermal & Aerodynamic System Engineering (TASE) Senior vehicle instrumentation technician.
Noise Vibration and Harshness (NVH).
Dynamometer.
Heat exchanger durability.
HV-A/C Climate Control.
Vehicle build.
Fleet Durability
Technical Quality Auditor.
Automotive Technical Writer

1985 300SD
1983 300D
1984 190D
2003 Volvo V70
2002 Honda Civic

https://www.boldegoist.com/

Hi there. Here's what happened. Since your order contained some comments at the bottom, they got forwarded to one of our salesreps for further review. I can't exactly figure out how the ball got dropped at this moment, but it would appear that the salesrep that this was assigned to didn't realize the order was in his queue for inspection until the next day. This queue system was rolled out last week, and I fear that some of our salesreps are still not entirely familiar with it. I have already sent an email out detailing how we need to have a single person in charge and responsible for making sure these express orders get processed and checked on a daily basis.

I see that you called in to find out what happened with your order, and we did ship it out Saturday deliver, and I also see that you received it today. I hope that helps to restore some faith in our systems - failures like these are typically pretty rare.

Thanks for your patience and continued support,

Wayne

__________________
Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of:
101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman
• 101 Projects for Your MINI Cooper • 101 Projects for Your Porsche 996 / 997

I'm going to hold off on giving a review of Pelican Parts. So far I can say that it is a world apart from the service I used to get from Phil. The quality of the parts remains in question as well.

submitted an email ticket and didn't hear from anyone for days
finally i called and was told that someone would call me 'in 10 minutes'
then i received an email response
like they weren't going to answer my email unless I called?

still have an email pending waiting for a response
looking for alternate source for MB Parts.

This never would have happened with Phil behind the desk. Unless I can deal with Roy directly, who seems to share the same philosophy as Phil did, then I have no reason to order from Pelican.

I'll be using Roy's direct number from now on, and not the main line.

__________________
former: 83 300D, 97 C230, 93 400E

current: 08 C300 Luxury , 92 500SL