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#1
05-01-2015, 11:23 PM
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Pelican Parts problems.
Anyone else having a problem or two with PP.? I ordered a set of bearings...second day air. Requested confirmation the correct set was chosen on PP's web page. They replied the set was for the vehicle I had listed.....with it's VIN and engine numbers.
Parts arrived on time but incorrect parts. When I called, told to ship them back a my expense. Unacceptable, being as it was not my error. Every other warehouse i deal with corrects errors by issuing a pick up order and FEDEX or USP call by and pick them up. Company credits my account and corrects the error. ....problem solved. When I called I was put though to parts ordering dept'.on indefinite hold, which I had to terminate after a long wait. I have written them via email but apart from a request to again send VIN and Engine numbers, ...no resolution. Am I asking too much or is PP having staffing problems? .
__________________
[http://languageandgrammar.com/2008/01/14/youve-got-problems-not-issues/ ] "A liberal is someone who feels they owe a great debt to their fellow man, which debt he proposes to pay off with your money." 
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#2
05-02-2015, 06:51 PM
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I have noticed that it seems to take a long time to get my stuff and it often comes from two different places, and it seems like there is probably some extra cost in the shipping of a split order.
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[SIGPIC] Diesel loving autocrossing grandpa Architect. 08 Dodge 3/4 ton with Cummins & six speed; I have had about 35 benzes. I have a 39 Studebaker Coupe Express pickup in which I have had installed a 617 turbo and a five speed manual.  [SIGPIC]..I also have a 427 Cobra replica with an aluminum chassis.
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#3
05-03-2015, 05:51 AM
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I think you caught someone on a bad day. They always send me a fed ex label when it is their fault.
They do have two warehouses in LA. One is bigger. One carries the more common stuff it seems like. And yeah I've gotten that split charge when ordering online. I think they can put it all together if you call. They say free shipping but i have never got it. Its not their strongest suit thats for sure.
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#4
05-03-2015, 08:49 AM
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Quote:
I had planned to patronize them and order a couple hundred bucks'worth of stuff a couple times, but when they split the orders between warehouses, my order suddenly doesn't qualify. So Ken and others have been getting my business. Sorry but when you pull the last minute switcheroo on people, that's whatr happens. Since they are making tons on their Porsche business, I don't see why they can't fix this. But then again, maybe they feel that this is their best business solution and that sooner or later, we won't care and we'll give in. Wrong way to get customer loyalty.
__________________
Strelnik Invest in America: Buy a Congressman! 1950 170SD 1951 Citroen 11BN 1953 Citroen 11BNF limo 1953 220a project 1959 180D 1960 190D 1960 Borgward Isabella TS 2dr 1983 240D daily driver 1983 380SL 1990 350SDL daily driver alt 3 x Citroen DS21M, down from 5 3 x Citroen 2CV, down from 6
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#5
05-03-2015, 05:39 PM
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I called bout a $15 fgt charge for 5 injector seals.
CS gal wanted to play 20 questions, who was cheeper ect. $3 each to ship a >$2 part ?? Id like to buy more from PP to help support this site but its not fair at all to try to screw customers who try. Phil NEVER allowed this type of BS for HIS customers. He and his soo very, very positive true customer service is greatly missed.
__________________
1985 300D 198K sold 1982 300D 202K 1989 300E 125K 1992 940T "If you dont have time to do it safely, you dont have time to do it" "The democracy will cease to exist when you take away from those who are willing to work and give to those who would not."
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#6
05-03-2015, 05:57 PM
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Well hopefully they see this. It felt like they are having trouble keeping up with growth. Hopefully thats the case. They even seemed confused with having two warehouses and how to explain it.
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#7
05-06-2015, 03:32 PM
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Thank you all for you comments!
Hi everyone,
Your comments and feedback are very important to us as we do our absolute best to serve each and every one of you with excellent customer service. You all make valid points and we use those to make improvements on our end. dkveuro - I sent you a PM requesting the best form of contact for our customer service manager so that we can resolve the issue. You may also contact me directly as well: mark@pelicanparts.com or 310.626.8765x309 Additionally, we've just launched our new simplified shipping program!
I hope this clears up the shipping questions but feel free to ask any questions. Thank you Mark at Pelican Parts
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#8
02-02-2016, 10:21 PM
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I like to read post that have the problem resolved, so in that vein, here's the result.
PP sent a Call Tag. Boxed the parts up and where picked up. Unfortunately they do not have the correct bearing shells for a 606, so I got a refund. Case Closed. .
__________________
[http://languageandgrammar.com/2008/01/14/youve-got-problems-not-issues/ ] "A liberal is someone who feels they owe a great debt to their fellow man, which debt he proposes to pay off with your money."
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#9
02-03-2016, 08:56 AM
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Quote:
__________________
Strelnik Invest in America: Buy a Congressman! 1950 170SD 1951 Citroen 11BN 1953 Citroen 11BNF limo 1953 220a project 1959 180D 1960 190D 1960 Borgward Isabella TS 2dr 1983 240D daily driver 1983 380SL 1990 350SDL daily driver alt 3 x Citroen DS21M, down from 5 3 x Citroen 2CV, down from 6
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