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Old 07-07-2017, 11:53 AM
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Join Date: Nov 2016
Location: Texas
Posts: 2
Thumbs up Free Shipping

Two thumbs up to Pelican... and two thumbs down to the competition!

Shopping for parts for a brake job, I found another site with fairly comparable prices on some items (a buck or so less, here and there) with "Free Shipping on orders over $100!" Every part on my order said "This part qualifies for free shipping!" Each time I added something to my cart, I got the message "Add $xx more for FREE SHIPPING!" Wow, what a win! Added a couple of extra parts to get to $100, clicked to check out...

THESE three parts will ship from our CT warehouse for $10+...
THESE two parts will ship from our AZ warehouse for $11+...
THESE three parts will ship from our IL warehouse for $10+...

My "Free Shipping" order was going to cost me over $33 to ship!

Back to the Pelican Parts website, where they had everything in stock and ready to ship (including a couple of things the other guys didn't carry). And since it added up to $100, it qualified for FREE SHIPPING -- which I actually got!

The order arrived today, quicker than I expected, in time to work on the car this weekend. Everything is correct and clearly high-quality. I couldn't be happier.

I work for a similar catalog retailer, and I know that free shipping offers are an expensive headache for the retailer, and necessary exceptions make the customers unhappy. Pelican deserves a hat tip for not playing games. They have earned my trust, and I will definitely be back. And I won't go back to that other site!
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  #2  
Old 07-07-2017, 02:44 PM
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Join Date: Mar 2016
Location: Los Angeles, CA
Posts: 1,617
Thank you very much for the kind words. Really happy to hear that we were able to help you out with your order and quality of service. Please let us know if you have any questions or if there's something else that we can help you with!
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