Mercedes of Westwood, MA.- Unbelievable
 

Wednesday I put a new set of tires on my 98 ml320 because heavy rain was forecast for the northeast & my wife had to take my son to a hockey tournament in Walpole, Mass. Today, I suggested she visit the local MB dealer & ask them to check the air in the tires. So, she arrived at MB of Westwood after lunch, and guess what a warm welcome she received once she said she was visiting from NYC? She was told to go to the gas station down the road!![IMG] Can you believe it? I wondder if the guy would have said the same thing to me? If anyone is near that dealership, please stop by & express my disgust for me. Regards to all.

Can't your wife check her own tire pressure?

You should have a gauge (digital) in the glovebox of every car you own.

-Mike

I think you're missing the whole point SHYNE. It's good customer PR. It would have taken no more than 10 minutes for the mechanic to do. It's not like she came in without an appointment and asked for a full diagnostic inspection for free. They have jobs becasue we buy these $40,000+++ cars.

richard28, if I were you I'd go back there with my wife look for mechanic and ask to speak to his manager. If he doesn't want to deal with you, ask for the regional manager. That mechanic has a poor attitude and should apologize to your wife.

Someone in the family, anyone, needs to learn how to check the air pressure in the tires. This is important. This is easy. Just learn to do it. It took you and your wife longer to talk about this than it will take to actually do it.
Mark

kramlavud / SHYNE, you're missing the point. Didn't you see Richard Gere in Pretty Woman? He said: "We need more ass kissing."

I would be mad too, not everyone wants to check pressure, or is even knowledgeable enough to do it correctly. That’s why full service gas stations will check those things for you. If it were me, I would say; “Yes ma’am, I’ll have a tech look at it right away.” Last time I was at my MB dealer buying parts, the salesman noticed my car was not so clean. He asked if I wanted it washed, no charge. He said bring it in as often you like, it’s a free service. Would that type of attitude influence my next purchase? Hell yes! That’s the point of good customer service, and exactly why I will never recommend the two nearby Toyota dealers I’ve dealt with.

I agree with Richard.

UNFORTUNATELY, I'M NOT SURPRISED TO HEAR IT.

They should've check them for you, there's no question about that one.

That's how customers are either lost or gained.........

Cust service
 

Dealerships are funny, mechanics are paid by the job, but service writers are on salary. I have seen mine change wiper blades for people who purchased them at the parts counter. Any tire dealer will gladly check the air!

In England Mercedes dealerships are getting an absolute kicking from customers, and motor journalists, for the terrible customer service they offer ( and recently the build quality of the cars). I agree with the point that if I spend the kind of money that MB charge for there cars then somebody checks the bloody car if I ask, and if they have a problem with that the next car I buy wont be a Merc.

I think the quote you are looking for is ...

THE CUSTOMER IS ALWAYS RIGHT!!! OR

CHECK MY GOD #$%#^ TIRES!!!
That might be it to. Hope this works for you next time!

"I'd like to see my waitress say..."No sir ... I won't fill that glass for you... "

For my money, checking tyre pressures means checking them cold which means doing it on your drive before you use the car, not driving to a dealership. Usually by the time you get there, they will have warmed up some giving you an incorrect reading. I am for every driver behind every car wheel to understand the vital importance of checking tyre pressures often and checking them cold. I run my tyres with nitrogen in them and have them topped up maybe 2 or 3 times a year. It's your safety !

Considering the history of SUV's in the US ( Firestone / Explorer plus the other tires companies with tread problems) it borders on the inconceivable that a manufacturers dealership would react that way. Some dealers should be closed down - and this is one of them. Send an e-amil to MBUSA.

[QUOTE=Chevota]kramlavud / SHYNE, you're missing the point.[QUOTE]

Agreed. Whether or not she could have checked her own tire pressures is entirely beside the point. Given what we, as customers, pay for the cars, as well as the parts and service, the attitude of the tech is completely out of line.

OK, I'll admit it...I've got a wife who drives a mercedes and doesn't know (and doesn't want to know) how to put in gas, check tire pressure or change light bulbs. In fact, many women drivers do not wish to get their hands dirty - just like many men don't wish to do their own laundry (my bad :o ).

"Most" car dealers have figured out that women contribute greatly to the choice of what new car the family buys and woe to those who haven't. Our town has two MB dealers and the one we bought her ML from treated her like a second class citizen. We moved to the other dealer and they are great! As Peter Guenther noted, the service writer does many little jobs like changing bulbs without having to take a mechanic "off the clock".

While on vacation I've even called long distance to have "my" service manager talk to another service manager to smooth out a warranty issue. If MB dealers cannot offer that level of service, what do they figure will hold customer loyalty while the factory gets its quality act together?:(

Frankly, checking tire pressure is not something I'd expect a dealer from whom I didn't buy the car to do for me as a courtesy. If the wife had a blowout, they could well get sued for the trouble.