The last word
 

Ultimately, the greatest concern that I have, as an MB customer, is that

1) I cannot rely on MB to diagnose problems on cars that don't have OBD or OBD-II. Even for $120/hr

2) this "service manager" has not been reprimanded. As I've said, I've worked retail customer service for over 11 years, and don't kid yourself, an MB dealership is a retail store (The product and the clientele may be very different than, say, Home Depot, but they're both retail operations.) and the fact that someone like that could hold a position like that with a chip on his shoulder the size of the MB Museum in Stuttgart is well beyond me. I would not hesitate at all to fire someone that treated customers in good standing in such a manner.

I don't believe that it was unreasonable for me to:
1) expect that a problem with the car should take fewer than 18 months and 6 (at the time, now 7) visits to the dealership to resolve, and

2) expect not to have to pay for it since they did not fix it properly the first six times.

What is even more disconcerting to me is that I am not the only person who has had this kind of difficulty with this particular service manager. According to other people within MB, this service manager has a penchant for pissing customers off and generally being a dickhead. And he is still a service manager there.

And I can'teven get a job sweeping the bloody floors at MB. :mad: