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Old 03-28-2001, 08:37 PM
Registered User
Join Date: Jan 2000
Location: PA
Posts: 5,440
Fastlane Parts is an appropriate name for this parts source.
I ordered some MB parts yesterday (TUE) about 4:30 PM and received them at 1:30 PM today (WED). That's less than 24 hours and it wasn't overnight delivery. That's faster than Mercedes themselves. What a great service.

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Old 03-28-2001, 11:34 PM
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Join Date: Dec 2000
Location: Fairfax County, Virginia
Posts: 856

Agree with comments on FastLane ... while the site was a bit rough to begin with, my first order went through successfully and was delivered in a few days.

Great pricing!

Some form of telephone option for questions might be a good addition.

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Old 03-29-2001, 11:43 AM
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Join Date: Jan 2000
Location: PA
Posts: 5,440

I don't know a phone for Fastlane but I believe you can e-mail Bill Wood at for questions. He has replied to my e-mail promptly.

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Old 03-29-2001, 12:27 PM
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I wouldn't mind using Fastlane either, unfortunately, it's only for AMERICANS right now !

Any plans to change this soon ?

1976 230.4 W115
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Old 03-29-2001, 02:17 PM
David C Klasse's Avatar
CheFrac is Back!
Join Date: Jan 2001
Location: Mission Hills in the City of San Diego
Posts: 2,352
Bill is prompt EVERY time. Great service. But what I don't understand is why Fastlane and Partsshop have many different prices for the same parts?
2006 E350 w/ 155k miles (Daily Driver)

1993 300E 3.2L Sedan w/ close to about 300k miles
2003 E500 Brilliant Silver (Had 217k miles when totalled!)
1989 300E with 289,000 miles (had for <1 yr while in HI)
03 CLK 500 cabrio (Mom's)
2006 C230k (Dad's)
1999 S420 (Mom's/Dad's)
2000 C230k Sport sedans
2001 CLK320 Cabrio (Mom's)
1995 C280 My First Mercedes-Benz... (155k miles. EXCEPTIONAL AUTOMOBILE. Was Very hard to let go of!)
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Old 03-29-2001, 04:52 PM
Bill Wood's Avatar
Retired Webmaster
Join Date: Mar 1999
Location: Johns Creek, GA, USA
Posts: 5,013

We are trying to add phone support to FastLane and also international support. Hopefully, we will be able to support Canada soon. It is basically a function of getting our suppliers to agree to drop ship outside the US.

The main reason FastLane is FAST is because we ship directly from our supplier's distribution centers to our customers. Since we have several distribution centers to choose from we can often select one that's close to the customer and reduce shipping time and cost. The shops have been used to this kind of service for years. We are just bringing it to retail consumers.

We have LOTS more in store to make MercedesShop even better than ever. We are just taking things a step at a time by doing what we can afford. We don't want to over-extend and become dot-gone!

One other comment...
While I try to respond quickly to all e-mail's I get, I AM NOT a parts expert. Our parts expert is PARTSMAN and he is available by submitting a Parts Information Request in PartsShop. He answers parts questions for us Monday - Friday.

[Edited by Webmaster on 03-29-2001 at 04:02 PM]
Bill Wood - Retired Webmaster
My Personal Website
1998 Mercedes E430
2010 Toyota Sequoia
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