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Old 06-07-2001, 08:32 PM
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Join Date: Mar 1999
Location: Suwanee, GA, USA
Posts: 4,712
I get them covered all of the time, up to 120k miles at the dealer in Atlanta...RBM..

Don't make a big fuss YET. Go talk to Mr Cristen. He is a service advisor that will help you.

The labor time is 2.2 hours. End of story. Someone is trying to rip you off!!!
Donnie Drummonds
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Old 06-08-2001, 06:56 AM
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Join Date: Apr 1999
Location: macon,ga. usa
Posts: 354
Hey Donnie---

You are right, someone is trying to rip me, and many others off. I felt sure that the correct labor on that job was about 2.5 hours, and that should still be well enough time to beat the book. But the general consensus is that neither RBM, Classic, or Carriage House will provide any help on these now. You are aware that this zone has a new service rep, right? Thanks for your help...
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Old 06-08-2001, 06:58 AM
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Join Date: Apr 1999
Location: macon,ga. usa
Posts: 354
BTW, Donnie,,

how are you coming on the new shop? I haven't been by there in a few weeks to see the progress. Look forward to bringing the 500E and the E55 to rev up the motors!
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Old 06-08-2001, 09:51 AM
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Am I to understand that Scruggs is no longer the service rep out of Jacksonville for the Southern region? That would be good news.
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Old 06-15-2001, 01:06 PM
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Service Issues

When will the individual dealerships learn that the 'Brand' only sells the first car, the service department sells the next ten! I work at a Ford store, and I can say from numerous experiences that the customers want to be taken care of by the service dept. It may cost a few dollars a few times, but you can't trip over a dollar to pick up a dime! If you help a guy out once, he (she) WILL remember you. When your local service dept.(no matter the brand) forgets that the cust. is numero uno, its all over. It generally only takes one offhand comment to the store owner about poor service to get satisfaction. This could be the reason why service writers have such a high turnover rate!
I don't no anything about MB USA, but if you call the Ford cust. hotline and complain, they come straight down on our owner!! Good luck gents!
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