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  #1  
Old 08-12-2001, 10:57 PM
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Join Date: Aug 2000
Posts: 82
Angry Sun Roof and Starmark Warranty

My wagon has the Starmark warranty.

The sun roof would not slide aft but would tilt open. Thinking that this was surely a warranty item, I took it to the dealer for repairs. Guess what isn't covered under the Starmark warranty? I even called MBUSA to verify this and they did.

I'm just posting this to advise those of you with sun roof problems and the Starmark warranty that your sun roof repair may not be covered. I learned a $1000.00 lesson on this one. I would rather have paid my independent mechanic the $1000. On the other hand, sometimes it is hard to tell what the warranty will cover until the problem has been identified.

Having owned Toyotas in the past, I bet Toyota would have covered this without argument.

Consumers beware....

Bill
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92 300E (Black/Grey interior: wife's car)
94 E320 Wagon (White/Saddle interior, Eibach springs, '96 E420 16 x 7.5 wheels)
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  #2  
Old 08-13-2001, 05:03 AM
David C Klasse's Avatar
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Join Date: Jan 2001
Location: Mission Hills in the City of San Diego
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Sludge...
Did you yourself physically review the starmark warranty coverage info? I would, if you have not yet... though you did call MBNA. I'd still look, makes me curious too, I'll read up on it. Our CLK came with 17 miles and it was Starmarked! Pretty good deal if you ask me.
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2006 E350 w/ 155k miles (Daily Driver)

Previous:
1993 300E 3.2L Sedan w/ close to about 300k miles
2003 E500 Brilliant Silver (Had 217k miles when totalled!)
1989 300E with 289,000 miles (had for <1 yr while in HI)
03 CLK 500 cabrio (Mom's)
2006 C230k (Dad's)
1999 S420 (Mom's/Dad's)
2000 C230k Sport sedans
2001 CLK320 Cabrio (Mom's)
1995 C280 My First Mercedes-Benz... (155k miles. EXCEPTIONAL AUTOMOBILE. Was Very hard to let go of!)
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  #3  
Old 08-13-2001, 09:55 AM
DTF
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I have bought two vehicles under the Starmark 'umbrella' package and I think it is a good package. Maybe you inadvertently bought the 'powertrain' Starmark package and not the 'bumper to bumper' package. The 'powertrain' version is very limited in what it covers if my memory is right (I'm getting old).
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  #4  
Old 08-13-2001, 10:27 AM
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Join Date: Apr 2001
Location: Dallas/Fort-Worth
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Good point! I must also have the powertrain warranty, since it did not cover the cracked rear window on our used SL...that was a hard lesson to learn!
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  #5  
Old 08-13-2001, 12:06 PM
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Join Date: Oct 1999
Posts: 1,562
I've purchased the comprehensive & extended Starmark warranties for both E500 and E320 Coupe.

A couple of years ago, the E320 Coupe had sunroof problems and apparently needed what amounted to very expensive & time consuming r/r. According to MB Factory Authorized Service here in SF, this sunroof repair was not covered under Starmark (sunroof motor was not the culprit).

After this experience, I reviewed Starmark under close scrutiny, and did not find the failure specifically covered. I did surmise though that Starmark offered a great value in covering the "major" mechanicals.

Also, I find value -on most jobs- having factory techs diagnose & address repairs together with a warranty on the parts, labor, & repair going forward.

If one can forge a good solid relationship with the advisors and techs and have your machine well cared for, it makes the pricing and busy scheduling more palatable.

-fad
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  #6  
Old 08-13-2001, 12:19 PM
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Join Date: Feb 2001
Location: In the fog
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First let me say that Iím sorry to hear about the failure of the warranty to cover the sun roof. This is the first time Iíve read of something not covered, by the Starmark program other than light bulbs and radios. On my former Starmark 300TE 4-matic they were generous on the repairs. I found the Starmark program extraordinary.

Second I agree with Ėfad, to quote: If one can forge a good solid relationship with the advisors and techs and have your machine well cared for, it makes the pricing and busy scheduling more palatable.

I would even take it further and say, it makes the pricing and scheduling well worth it. BTW, on the topic of scheduling, if you bring yer car in with a problem, they will almost always deal with it immediately. If you call and schedule, they will deal with it conveniently (to them)
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  #7  
Old 08-13-2001, 08:14 PM
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Join Date: Aug 2000
Posts: 82
I pulled out the Starmark contract tonight and found that the only sun roof item covered by the warranty is (are) the sun roof cables. Nothing else is covered. Now my question is, do those cables ever break? If not, then I guess I know why they are included....

Cheers

Bill
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92 300E (Black/Grey interior: wife's car)
94 E320 Wagon (White/Saddle interior, Eibach springs, '96 E420 16 x 7.5 wheels)
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