Dealer says wire harness for a '95 C280 is no longer under a good will policy. Should I take his word on it?

If your car is under 120k miles, you should be able to get it....You may have to raise a little he-- and get to the factory rep.

__________________
Benzmac:
Donnie Drummonds
ASE CERTIFIED MASTER AUTO TECHNICIAN
MERCEDES SPECIALIST 11 YRS

I call it good-luck warranty, havent had any luck here with harness warrantys lately.

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euro 287
Mercedes Technician 7 Years (retired to Hyundai)
2000 Dodge Durango
98 Mazda truck

I had the wiring harness replaced on my 95 E320 on 4/1/2002 at RBM in Atlanta.

When I picked it up the service rep said that I was lucky because he had just gotten a memo that the customer would have to pay 50% from 4/2/2002 on.

When I dropped it off he said that if the car had never been serviced by a dealer they would decline, but generally this is not a problem.

I believe it was like $1200 worth of work.

Of course Donnie's suggestion may do the trick for you.

Cheers,
Brent in Atlanta

a purely 'good will' harness replacement as you've described is becoming extinct...as MB has put serious efforts to manage its warranty costs

...seems like you'd have to get your case into the top 1% consideration pool- - -by possibly putting in an order and deposit $$$ in for a new MB or....contacting an influential MB-type to put in a good word for you ie as suggested by Donnie

good luck and let us know what turns out
-fad

I have just had the engine harness done on my 1993, 500E at the dealers who only charged a token $200 for labour. the job was done in less than day and they were happy to be of service, well done and thanks, MB Dubai ! The car has 77000 miles on it and came with a full service history from the dealers, it was starting to misfire and cough when cold.

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1993 190E 2.0L (Euro.) sold
1991. 500 SEL (Euro.)
1991. 300 CE (Euro.) sold
1993. 500 E (U.S. spec.)

Just had a harness replacement done on a 50K '93 500E. Parts and labor fully covered, no hassles to speak of, but I don't know if that was because this is a Starmarked car, or because of goodwill. The service advisor actually didn't know himself.

s/b

s/b

which dealership did you have this done at?

Duplicating answers here, as there are two active threads about harness issues:

The replacement was done at MB of Devon, in Pennsylvania.

s/b

How do you get in contact with a factory rep? (I'm in Nashville. In have a 94 C280 with 50k miles. Yes, 50k. Having the intermittent starting problems.)

Thanks,

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1994 C280, dark green metallic
105k miles

1991 190E 2.6, Black
191,500 miles
(sold to another forum member)

2003 Chevy Tahoe LT, Redfire Metallic
105k miles

1989 Mustang GT Cobra Convertible
43k miles

That post was from 4 years ago! Good will for wiring harnes are NO longer in effect!

__________________
MERCEDES Benz Master Guild Technician (6 TIMES)
ASE Master Technician
Mercedes Benz Star Technician (2 times)
44 years foreign automotive repair
27 Years M.B. Shop foreman (dealer)
MB technical information Specialist (15 years)
190E 2.3 16V ITS SCCA race car (sold)
1986 190E 2.3 16V 2.5 (sold)
Retired Moderator

Hey if you get a goodwill credit for a harness job, I will ask the people of greece to induct you as a god of mercedes harnesses...lol

Listen, my car is 1 owner, always maintained from dealer, all records, and they looked at me like I was stupid for asking for good will on my harness...even a discount seemed stupid of me to mention. North Vancouver mercedes deny's any sort of problem ever occuring with a mercedes wire harness. Mean while, after a long time of missed diogz by them, an indy told me that these car's came with enviro friendly wire harnesses which were meant to degrade over time. He showed me his parts computer and how the orignal part was no longer possible to order, and a new improved part had superceeded the previous harness.

I then contacted mercedes canada with my discovery and proof. They told me such a case had never come up, and they had no idea where I had come up with this claim from. When I pointed out the part's numbers and the old harness not being possible to order, I was told that over time, newer replacement parts do eventually change part numbers.... No credit, of discount, the problem simply does not exist and is normal wear and tear.


So I would love to see what response you get and the out come. Please share.

My outcome was 3000 dollars, for wrong north van mercedes diags, and indy mechanic diags time, part, and labour.....