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Old 09-27-2002, 01:48 PM
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Join Date: Jun 2002
Location: USA
Posts: 25
Angry Silver Star

I had a bad experience with silverstar here in southern Ca. where I got my pro-owned car(with warranty), finding out that the alarm siren is not working after the next day I got it. They were saying it is not covered and charging me, after all the hassle of calling MBUSA(and not being helpful). I finally went to my local Mb dealer and fix my siren with no questions asked.I thank the mods here in giving me some ideas.

MB '99 E320
Honda Odyssey '01
Toyota Corolla '84
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Old 09-27-2002, 02:21 PM
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Join Date: Dec 2001
Posts: 565
Originally posted by BlueBabyBenz
How can any of these issues (Eibach springs, etc.) be a defense for Von Housen if the initial service writer had assured you there would be no problems?

Unfortunately, many service writers don't know the first thing in the world about what makes an automobile tick. More often than not, they misinterpret what's been presented and the tech starts out with a faulty repair order. This is why I like independent facilities where I can speak directly to a tech.

While he is a representative for the dealership, his comments about there not being a problem should be taken with a grain of salt.

In many cases where non-standard parts are in place, you're going to get burned, especially at a dealership where nothing but factory parts, adjustment procedures, specs, etc. are used.
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Old 09-27-2002, 02:22 PM
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Join Date: Oct 2000
Location: Northern California/Western Washington
Posts: 386
Well, someone may have an interesting issue with the Secretary of State's corporations/fictitious name group, but Silver Star in Sacramento is an independent shop, probably wholly owned by John and not affiliated or related to the Silver Star in SoCal you refer to.

As posted by someone else earlier, John runs a great shop here in Sacramento. He may have some problems as some of the newer cars come off warranty; there was some discussion in this forum awhile back about the manufacturers not sharing maintenance/repair information with independents which might apply to John. Also, I'm not sure about the resolution of some issues regarding trademark/tradename and information, training and tools specific to the newer cars raised in a lawsuit brought by Von Housen against another independent MB technician here in Sac (the one run by Von Housen's former service manager). Bottom line, though, I think John is drop-dead honest and just as importantly, he and his people are very good at diagnosis and the work.

Let's make sure the distinction remains between John's shop and another shop in another part of the state.

From the information posted about the subject matter of the original post, I don't see how Mercedes or Von Housen could defend the service you haven't received. Someone should simply fess up and either say that they couldn't do the work because of your specific setup and to have told you they could was an error, or admit that they gave you a wall job. You took your car there, you told them about your suspension, they said they could do the work. They didn't. You're not wrong.

2003 Dodge Durango SLT
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Old 09-28-2002, 11:57 PM
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Join Date: Jan 2002
Location: Sacramento, CA
Posts: 132
Today I took my car in to another shop to get the wheels aligned.

And I can't say for certain but it almost seems that Von Housen set my toe to a very destructive number, just before I took the car. It measured at almost a positive 1.5 inches toe out.

When I brought the car in it did not have a toe out value that high, that I am certain of.

I guess coupled with there almost total lack of effort to correct their previous problem; I will add this to the list of items done badly my this establishment.

To date I have recieved two short message's on my answering machine at odd hours by the service manager for Von Housen.

He has not called during regular business hours.

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Old 09-29-2002, 02:02 AM
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Join Date: Sep 2002
Posts: 33
It could have been worse...

I don't know if this has been posted elswhere on this board, so sorry if this is a repeat.
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Old 09-29-2002, 09:51 AM
Posts: n/a
Bottom line

I think the bottom line is in how you approach these problems.

I agree with previous poster. document, document, document. It's very difficult to argue with a well documented case.

I would copy the dealer, Mercedes reps as suggested, Better business bureau, and any other state agencies the dealer maybe registered with. Make your expectations, dissatisfaction and expectations for resoulution clear. That's the only way to hope to get any type of satisfaction.

And, on the other hand, I think we all need to do a little better job of expressing our appreciation for a job well done. Just as important as complaining about a poor job.

On more than one occassion I've searched out the Manager at say Wal Mart to express my appreciation for a job well done by a clerk, sales person etc.

My thoughts,
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