Don’t buy from Mercantile Europarts Inc.

[ksing44]

Don’t buy from Mercantile Europarts Inc., because it could turn in to a nightmare like it did for me. I purchased an S600 style Avantgarde grille. They sent me a broken grille, they double charged my VISA, and then they refused to fix the double charge without formal paperwork from VISA. I made numerous phone calls to Mercantile Europarts and VISA, I wrote numerous emails to Mercantile Europarts, I have done all the formal paperwork with VISA, and I registered a formal complaint with the Better Business Bureau, but I am still waiting to have the double charge corrected. In addition, they charged me a substantial restocking fee for the returned broken part. DO NOT BUY FROM MERCANTILE EUROPARTS !

[MTI]

Did you buy another grill from them? Or is this just a repost?

[EC93SE]

Originally posted by ksing44
Don’t buy from Mercantile Europarts Inc., because it could turn in to a nightmare like it did for me.

This is not a fluke! I bought a 4.5 head from them a year or so ago that arrived in horrible waterstained and taped packaging and appeared to be dropped causing major damage to the mating surface. They first claimed that I was a liar, even after I sent them digital photos documenting the damage. Then they told me to file a claim with UPS which I did. Since they were the shipper, they got the insurance check from UPS. They would not send the money to me after repeated emails and phone calls claiming UPS never reimbursed them. I contacted UPS who stated that the claim was paid 7 days after I filed it. It was not until after I contacted the Dade County Sheriff's office to pay them a visit that they finally sent my refund. Look at their Ebay feedback. Any complaint is blamed on the buyer, usually with insults. They take no responsibility for their actions.