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#16
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They should be able to get it under warranty under the 12 month/12,000 mile coverage. I'd complain!
Gilly |
#17
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did they replace the rotors, maybe they were warped?
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Current Stable: 1994 S500 v140, 210k miles, white with grey. Former Mercedes in the Stable: 1983 300CD Turbo diesel 515k mi sold (rumor has it, that it has 750k miles on it now) 1984 300CD Turbo Diesel 150 k mi sold 1982 300D Turbo Diesel 225 sold 1987 300D Turbo Diesel 255k mi sold 1988 300 CE AMG Hammer 15k mi sold 1986 "300E" Amg Hammer 88k mi sold (it was really a 200, not even an E (124.020) 1992 500E 156k mi sold etc. |
#18
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Any warpage to the rotor at all I'm sure he would have felt. Anything significant enough to cause rapid wear to the pads probably would result in a tow-in situation-intolerable shaking.
To me it's strange that there wasn't a heavy accumulation of brake dust-something doesn't make sense here. Still, I wouldn't let the dealer get away with charging him for it, that just bothers me. Most wear items are covered for a year or 12,000 miles, as long as there is no evidence of vehicle abuse, and a good set of rear tires is evidence enough of no vehicle abuse. How else they gonna prove vehicle abuse resulting in worn out rear pads? I would THINK someone at MB would be interested in this problem, but don't know how you would get there interest. Someone at the dealer should call the MB TAC about it. Gilly |
#19
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Quote:
-ardy |
#20
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Tough one to know who to call exactly, as you may or may not know, until recently I was a dealer tech.
I'd say what needs to be done is that you need to speak to the Zone Manager for your area. The easiest source for this info would be the dealer, assuming they cooperate. Often the salesman who sold you the car may be the most eager to help, as the salesman will realize that your satisfaction depends on matters like this, and may be actually more helpful than the service dept in getting it resolved. The salesman wants to sell you another car in a few years, it's hard to get the service department to think that way. If you have no luck at the dealer, you could try the 1 800 For Mercedes number and ask if they can get you in touch with the appropriate Zone Manager for your area. If they ask if you want to talk to the District Sales Manager or the Service and Parts Operations Manager, I'd say the slaes and parts guy (SPOM), but either of them should be able to help. In the meantime, look over your warranty book and see if it says anything about this 12 month/12,000 mile warranty for wear items like belt, hoses, bulbs, brake pads, stuff like that. I still think you can get them to give the money back for the brakes, that wasn't right, at least not if you are under 12month, 12,000 miles. Gilly |
#21
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Quote:
-ardy |
#22
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the brakes!
How could that dealer in laguna say,your too agressive, if that was the case,you would be going through the fronts way before rears. you would see that tration light coming on all the time if you were trying to light up the rerar tyres. If anything. you tell them you want a goodwill set of rear brakes pad,our dealers can do that a 1 time only. You ask for them to keep the pads. Have them inspected, I see uneven wear on our rear padsl all the time . As for the newer cars nlot as much.The inboard pad could have say 9mm pad thickness including the backing plate while the outside pad has like 11-12mm of pad thickness remaining. just today I was checking my brake on my 500E @ home. The right rears inside pad almost touhcing brake pad sensor,the outside pad was more than half the thickness. I think due to alot of uneven wear you see today. I think we should still have 4 sensors for each wheel like our old chasis, it was more accurate. But that just my preference. i'm sure if the SBC was malfunctioning, it should raise some kinda flag on the cluster,or the tech that is doing the service,should do a short test to determine the condition. Thats what I have to say
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500E Sold 2006 Mini Cooper S Modified,pulley,injectors,suspension 2009 E350 Sport AMG package |
#23
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What has happened to MB's warranty? On my 1998 automobile there was a "wear and tear" coverage period that covered EVERYTHING, including wiper blades, brake pads/discs, etc. It covered those parts regardless of owner usage, excepting track use.
From the MB Canada site: WEAR AND TEAR PERIOD The following parts listed are covered for wear and tear during the first 24 months or 40,000 km whichever comes first. BRAKE PADS, BRAKE DISCS, BRAKE PAD WEAR SENSORS, HEADLAMP WIPER BLADE (129), REAR WINDOW WIPER BLADE REFILLS ON STATION-WAGON, WINDSHIELD WIPER BLADE REFILLS AND LIGHT BULBS.
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John Shellenberg 1998 C230 "Black Betty" 240K http://img31.exs.cx/img31/4050/tophat6.gif |
#24
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On a related topic, I was talking to a Fed Ex mechanic a couple of days ago and he said that their new Mercedes Sprinter vans are going thru brakes and rotors like crazy. It was their main complaint about the vehicle. Perhaps there is a similar problem.
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1977 300d 70k--sold 08 1985 300TD 185k+ 1984 307d 126k--sold 8/03 1985 409d 65k--sold 06 1984 300SD 315k--daughter's car 1979 300SD 122k--sold 2/11 1999 Fuso FG Expedition Camper 1993 GMC Sierra 6.5 TD 4x4 1982 Bluebird Wanderlodge CAT 3208--Sold 2/13 |
#25
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the brakes of life
No those FED EX do not have advance braking system, like sesnotronic brakes in our passengers cars. I m sure there just ocnvetional tape abs/bas system. Plust the upper class cars come with sbc braking,from the new E classes,SL's and so on.
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500E Sold 2006 Mini Cooper S Modified,pulley,injectors,suspension 2009 E350 Sport AMG package |
#26
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My dad had a C320 which among numerous other problems had abnormal brake / rotor wera as well. In less than 5,000 miles the rotors had a significant lip on the front rotor and a few grooves starting to form as well. The dealer tried to convince my dad that this was normal for the car. He eventually got MB to buy the car back at foull price and got a E320 instead. For the most part he is happy with this car but he is taking them to court on the E320 as well.
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#27
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I said for the most part
He got the specialo addition version that came with 17" wheels but the spare he got was a 16" so he had to take them to court for that because they were unwilling to provide him with the correct size spare. He is also unsatisfied with the seats. The car has about 7k on it and the seat bottoms are already wrinkled. He does not feel that a $48k car should have wrinkled seats with only 7k on the odo. He won the wheel but he is still fighting for the seats. |
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