I just spent 20 minutes on the phone with someone in India, trying to pay by Charter Communications DSL bill...unreal, this poor soul barely speaks English, clearly has a script that he is having trouble reading. This was nothing but a nightmare. It would have been quicker to walk into one of their local offices, of which there are 10 in the metro area, and talk to some goofy teenager chewing gum and staring at me. Piss-poor service is still poor service, whether it's outsourced or not.

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2002 Ford ZX2
2 x 2013 Honda Civics