I recently placed an order with theautopartsgiant.com (same as theautopartsstore.com) for a blower motor. i was pleased to learn that they were selling it for around only 70 bucks. however, 11 days later, when it FINALLY came in the mail, it turned out to be a blower motor for an entirely different car. i contacted them immediately, and was told that they had mis-listed the part (in other words it wasn't a mistake on my part). they said they would send me the correct motor...but i would have to pay the difference in cost. personally, i think that the right part should be given to me at no additional charge...some of you might disagree with me on that..but there's more. they refused to send it overnight or even 2nd day air, despite the fact that the temperature is well below freezing here, and until i have the right motor, i have no heat, and no other car to drive. i explaned all that to them, but got nothing more than a polite form of "that's nice. we don't care." to top it all off, i have to pay the shipping cost of returning the old motor.

sheesh.

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1985 300D Turbo "Eunis"

I can understand having to make up the difference, unless we are talking $5.00.

They should at least have the decency to pay for the return shipping of the incorrect blower motor. I could also understand them to expedite the replacement.

I've never delt with theautopartsstore.com so I can't comment on the 'normal' behavior. Just out of curiosity how much less was the price than other places?

I ordered front wheel kit from Faslane. The kit included a grease cap, static clip, rear grease seal among the other things in the order. The box that the kit came in was missing the grease seal. I called Phil and asked him if I misread the description of the kit. He assured me it was supposed to have the grease seal and that he would get one too me ASAP. No arguing about wether the box had the part or not. And he overnighted it.

Thats the main reason that the majority of my parts business goes to Fastlane. I am confident that if I ever had a serious problem with an order that Phil would do whatever he had to in order to make it right.

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'84 300CD Turbo 132k (Anthracite Grey) - WVO - My daily driver - Recently named coo-coo-coupe by my daughter.
'84 300D Turbo 240k (Anthracite Grey) - Garage Queen
'83 300D Turbo 220k (Orient Red) - WVO - Wifes daily driver

I'm not a certified mechanic, but I did stay at a HolidayInn Express last night.

That old saying is true. "you get what you pay for"

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79 240D my current toy
42 years a Diesel addict

240D sold
250SE sold
220D sold
280C sold
280S sold
300D (2) sold
300CD sold
300DT sold
300SD sold
380SL sold

I don't typically order parts online for that very reason. Give me the old dealership parts counter or foreign auto parts store any day.
-Joe

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'81 MB 300SD, '82 MB 300D Turbo (sold/RIP), '04 Lincoln Town Car Ultimate

Sooner or later every car falls apart, ours does it later!
-German Narrator in a MB Promotion Film about the then brand new W123.

their price for the blower motor was 68.65 before handling charges. total was 72.60. but you know what they say..."if it sounds too good to be true, it probably is."

other places charged around 130.00 for the same part. i finally ordered one that came with a new fan today...this time from ***********************. (i'll post a follow up on how good/bad their service is) i also ordered an updated primer pump. the blower motor/fan was about 138.00, and the primer pump was around 14.00. i had it overnighted, so it should be here tuesday afternoon at the latest. shipping was about 18.00, which, considering the weight of the motor, isn't so bad.

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1985 300D Turbo "Eunis"

If it is a mistake on their part, they should pay it all.

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Think Alternative Energy!
300CD '80 (now gone but not forgotten...)