1st time problem buying on line!!
 

Hi People-
I have a problem with a core charge not being paid.
On Sept 19, 2001 I bought a climate control unit (rebuilt) and a aux heater pump for my 85 300D from All European Auto Supply. I received the products in a timely manner and promptly returned the old climate control unit in order to get my $100. core charge refunded. Well, I never got credited the $100. I called about a month latter and they said they never got the unit back and that they would credit my card when they did. I called again yesterday and got the same story. I returned the unit by USPO and did not insure the package so I guess I'm out of luck due to my own foolishness. But I'm curious, has anyone had trouble with this company? Its the first time I have ever encountered this kind of problem.
Thanks.

I thought ups kept a record of all deliveries. I'm pretty sure you can have the packaged traced if you have your slip. I don't think insurance is a requirement for tracing parcels

I think USPO = USPS = United States Postal Service. They don't have package trace w/o insurance and/or delivery confirmation. UPS has package trace.

bet you wouldn't have that problem with FastLane or PartsShop......
William Rogers......

GUARANTEED...I would not have that problem with Parts Shop or Fast Lane... Live and learn.

just for the record
 

Im sorry about the trouble you had...a hundred bucks is a lot to just flat out lose due to a mixup and no fault of your own!!!

I have purchased from All European Auto Supply many times over the past several years...they have always been top notch...i used them because i also had a 240 volvo...I would often place order for a number of Mercedes and Volvo parts in the same order, and they always got it right, prompt, etc.

Too bad they cant some how help you out...at a minimum cover their cost and refund the rest....they certainly dont get $100 for a bad cruise ECU, so why stick it to you for that much. And you certainly couldnt sell a bad ECU for a fraction of that, so what is your incentive to pull a fast one and not send it back for your refund???

I can see making an honest profit, and needing to cover costs...but they shouldnt make their money by withholding core charges, even when there is a mixup....very bad business practice.

Didn't the P.O. give a receipt
 

Greetings,

I don't think I'd have someone in my pocket for a hundred bucks. Didn't the Post Office give you a receipt of delivery when you dropped the package off? Generally any package they deliver has a number assigned to it, whether you choose insurance or not they guarantee delivery. Even a check stub made out to them would help. Sorry, I just wouldn't swallow the C-note and go on.


Charles