"As a valued Mercedes-Benz customer, we would like to inform you about an enhancement to our Roadside Assistance Program, as well as some changes to eligibility that will impact a small percentage of Mercedes-Benz owners."

Guess who will no longer receive free roadside assistance from MB? I'd say about 90% of forum members.

"Revised Eligibility Requirements: [...] If your vehicle is beyond its warranty period, it will still qualify for these services (including the expanded coverage) provided that your vehicle has been regularly serviced at an authorized Mercedes-Benz dealership prior to your Roadside Assistance request. "

Welcome AAA - 58 bucks a year...

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'99 S420, 155k
'91 VW Vanagon GL, 150k
'85 VW Vanagon GL, 120k
'82 VW Westy, aircooled, 165k

That certainly makes a lot of sense. After all, a car serviced by the dealer won't run out of fuel or have a flat tire!!!

That makes the MBRA completely worthless...

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-Evan


Benz Fleet:
1968 UNIMOG 404.114
1998 E300
2008 E63


Non-Benz Fleet:
1992 Aerostar
1993 MR2
2000 F250

I received the same letter about a week ago. All these years I've been bragging about their assistance program. I already have AAA premiere and I'm surprised they renew me year after year as I use the heck out of them.

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99 ML320
94 SL600
92 SL500
95 E320 Cabriolet
87 560SEC
86 300SDL Grease Car
80 380SLC Euro

13 Fiat Abarth
02 Maserati Spyder Cambiocorsa
00 BMW Z3
90 Rolls Royce Silver Spur
80 Ferrari 308 GTSI
88 Jaguar XJS12 H&E Edition
99 Land Rover Discovery

WTF is going on?!?!?! Can someone post the exact lettering? (I haven't gotten this letter yet)

Have you guys heard about this too? DAIMLER AG cutting parts sales outside of the E.U.?

http://www.pointedthree.com/disc/forums/showthread.php?tid=17293&posts=65&start=1

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1982 300GD Carmine Red (DB3535) Cabriolet Parting Out
1990 300SEL Smoke Silver (Parting out)
1991 350SDL Blackberry Metallic (481)

"The thing is Bob, its not that I'm lazy...its that I just don't care."

Got the same letter a few weeks back. "Enhancements"?? We get the same type of BS at work when they change things. Oh well it was fun while it lasted.

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81 300D Turbo 190K sold
83 300sd 319K best $500 I ever spent-daily driverw/ 2 tank WVO set up

www.mercedesroadside.com.

I was under the impression the only reason they ever offered such a service was because they didn't want anybody to see one of THEIR cars broke down on the side of the road - that would be negative advertising. I imagine if someone sent them a picture of a car broke down on the side of the road, with a "PIECE OF JUNK" sign attached, they might rethink their decision - but probably not change their policy!

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82 300D Turbo 124,000 mi.

Ok after reading the eligibility page I'm a bit less angry but still not happy in any way or form.

http://www.mercedesroadside.com/Eligibility.aspx

If i'm reading it correctly our older cars will still "qualify" as long as you've brought it in for a service within the past year and a half (Assuming the service cost you more then $100)

Why do I get the feeling that this has come about because the dealers were whining that they weren't squeezing enough pennies out of the older vehicles?

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1982 300GD Carmine Red (DB3535) Cabriolet Parting Out
1990 300SEL Smoke Silver (Parting out)
1991 350SDL Blackberry Metallic (481)

"The thing is Bob, its not that I'm lazy...its that I just don't care."

Oh well, all companies are cutting back on what they can.

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83 SD

84 CD

I just called MB for a part query today. As usual, it was not in stock and this time they wouldn't give out the part number. WTF. Lucky i found an .ru site with it.

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What Would Rudolph Do?
1975 300D, 1975 240D, 1985 300SD, 1997 300D, 2005 E320 , 2006 Toyota Prius

Wow. Thankfully my 500SL has mostly interchangeable parts with the 380SL and 500SEC/SEL. I couldn't imagine keeping something like a gray market G-wagon or odd ball diesel going under their new terms.

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1985 500SL Euro w/ AMG bits 130k
1984 300SD Turbodiesel 192k
1980 240D Stick China 188k
2001 CLK55 AMG 101k
2007 S600 Biturbo 149k Overheated Project, IT'S ALIVE!!!

I wonder if purchasing Parts in excess of $100 within 18 months qualifies. The language states a " $100 Transaction..."

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1982 240 D, 308,000 - 321,127 miles (sold)
1982 300 TD,166,500 - 226,000 miles
1998 E 320, 120,000 - 144,000 miles
2005 C 230 K, 26,000 - 77,000 miles (sold)

I know i've always wanted a gray market G...now i'm having second thoughts. Then again if the dealers won't provide i'm sure some sort of black market G-wagen parts store will pop up


I sure hope so.

One of the main reasons a lot of us here DON'T dealer service our cars is because many of the techs just don't know how to work on the older models. On the other hand however i'm sure everyone here has easily spent more then $100 in the past two years on those pesky 'dealer only' parts that always crop up from time to time.

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1982 300GD Carmine Red (DB3535) Cabriolet Parting Out
1990 300SEL Smoke Silver (Parting out)
1991 350SDL Blackberry Metallic (481)

"The thing is Bob, its not that I'm lazy...its that I just don't care."

how often does anyone ever actually use this service? Im very curious, I have always used AAA, even with the MB roadside service thing, just because I never wanted the car to go to any dealer where I would promptly be screwed, and AAA is always faster, and does just what you want.

Wasn't that part of the old terms? the car had to be towed to a local MB dealership? What old car owner wants that? I can't imagine any DIY person or tech allowing their old MB to be towed to a dealer under those terms, unless I misread that part of them. Usually, I want it towed somewhere of my choice where I can fix it at my leisure.

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